Alex Ballard

Experience

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  SN Bargains

  Apr 2009 - Sept 2012

  Deputy Manager
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  Republic

  Oct 2009 - Sept 2012

  Sales Assistant

  − Served customers in the store and provided advice about products. Developed excellent customer service skills, to ensure customer had a good shopping experience.− Operated cash till and calculated takings at end of day, using numerical skills to ensure accuracy.− Dealt with customer complaints and carried out exchanges of goods.

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  The Luminar Group

  Mar 2013 - Jan 2014

  Marketing Executive

  − Designed and supervised the up keep of good rapport with local businesses− Trained in the ability to sell tailor made products to members of the public, implementing new techniques to ensure their effectiveness− Integral part of the day to day running of a multi-million pound business− Influenced motivation into staff members by introducing promotional perks.

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  Climax Promotions

  Jan 2014 - Mar 2014

  Event Manager

  − Communicating and managing groups of up to 60 staff members in order to ensure the best outcome possible. Ensured communication in an effective manner to keep interest of group.− Identified problems within the company. Reviewed and implemented a new strategy in order to increase profits and work rate. − Instigated innovative promotional and marketing strategies and analysed their effectiveness.− Facilitated the Finances, recruitment and planning of the company. Identifying places in which we could do better. Show less

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  Triangle Bars LTD

  Mar 2014 - Jul 2014

  Event Manager

  − Headhunted & recruited to run events− Developed presentation and supervising skills− Negotiated deals to facilitate the best outcome for the business− Developed relationships with a variety of demographics − Increased social media presence through the dynamic use of online marketing materials − Developed team working, communication and problem solving skills within the work force by organising a variety of activities to get the staff motivated and working together.

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  Waitrose

  Nov 2014 - Dec 2014

  Customer Service Agent

  − Efficiently and effectively handle queries from customers via phone, email and online chat. − Achieve individual targets and contribute fully to achieving departmental re-sponse time targets to queries. − Troubleshoot problems and provide assistance in order to answer customer enquiries − Identify and assist to resolve issues arising from customer contact. − Help Customer Support Supervisor and Team Leader to evaluate root caus-es of issues and strive to alleviate such issues from occurring. − Actively exhibit and develop professionalism at all times and respect confi-dentiality where required by the business and others. Show less

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  Barclays

  Jan 2015 - Apr 2015

  Frontline Monitoring Analyst within Financial Crime

  Whilst at Barclays my role was to create and drive their Service Excellence area within Sanctions Court Orders and Transaction Monitoring. I reviewed and built customer’s profiles from diverse and complex sources to identify suspicious or criminal activity. An investigation was then required and information gathered to report any suspicious or criminal activity to all local regulators and authorities.

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  BMW Group

  Apr 2015 - Sept 2015

  Financial Controlling Intern

  Whilst at BMW I assisted in supporting the business with both project related tasks as well as taking an active contribution with daily business processes to support the department.My main targets were to support in the application of a zero based budget approach for both the Oxford and Swindon plants as well as assisting in further development of the methodology and the implementation for the 2016 budget process. My key responsibilities included ; data analysis, process documentation of the zero based budget for the whole of the Oxford plant for the 2016 budget, helping consolidate results and prepare presentations for all Mini plants to aid in decision making, attend and participate in budget process workshops and weekly steering meetings, assist in preparation of the Long Range Plan target files for 2016-2021 as well as the 2015 bottom up budget plan process using complex spreadsheets, data input and analysing information to ensure consistency across all departments. Show less

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  NFU Mutual

  Mar 2017 - now

  • Scrum Product Owner

    Jul 2024 - now

  • Senior Product Analyst

    Aug 2022 - Nov 2024

  • Business Systems Improvement Analyst

    Nov 2019 - Jul 2022

  • Group Corporate Business

    Mar 2017 - Nov 2019