Rahul Kulkarni

Experience

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  IMPACT INFOTECH PRIVATE LIMITED

  Sept 2009 - Feb 2011

  Desktop Support Engineer

  Worked as a Desktop Support Engineer for HDFC Life Insurance employees. Handled 8 branches single handadly and given support for employee on Win 7 OS troubleshooting, configure outlook as well as lotus notes etc.

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  Wipro

  Feb 2011 - Apr 2013

  Technical Support Engineer

  Worked as Technical Support Engineer and deploy at Honeywell Automation limited to provide windows Technical support to all Honeywell employees. Handled 4000 plus workstations plus laptops on site and resolved the outlook related issues for employees.Responsible to installed the operating systems like win7, win Xp , installed various software on desktops as well as on users laptop and also done troubleshooting on installation software's.

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  IMSI India Pvt. Ltd.

  Feb 2014 - Dec 2014

  Remote Support Engineer

  Worked as a Remote Support Engineer and deploy on site BNY Mellon for given remote support to US users. Responsible to take a Remote of Bny Mellon user and resolving his or her operating system related problems .Responsible to configure user account , user outlook, lotus notes as well as other software department wise. Also worked on win 7 , mac book, win 8 operating systems for bny Mellon users.

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  System Plus Transformation LPP

  Mar 2015 - Nov 2015

  Senior Desktop Engineer

  As a Senior Desktop Support Engineer worked for Achilles Client for US and UK users. Responsible to create user email ID as per provided by HR in enterprise vault server. Responsible to add or remove perticuler user in mentioned groups .Responsible to make a DL group as per user requested. Responsible to increase the mail quota of VIP users when they joined.Taking care of sev1 and sev2 tickets to resolved in SLA.

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  Collabera Digital

  Mar 2016 - Jan 2017

  Senior Desktop Engineer

  Deploy in Wipro Technologies on ABB project. Responsible to handled and taking and working in ABB file servers and resolved user highliteed issues.Handled 5 engineers team on project. Making a shared folders for ABB users on servers. Giving appropriate group access for perticuler users. Responsible to handled Sev1 and Sev 2 tickets in ABB users.

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  Tech Mahindra

  Mar 2017 - Jul 2018

  Senior Technical Infrastructure Engineer

  Handled Idea project and handled 6 franchise engineers team on site single handed. Responsible to handled all critical technical issues on site. Handled 600 plus desktop as well as 200 plus laptop on site. Handled windows 2012 r2 servers on site. Handled all the vendors on site. Provided all the support to network team as well as firewall team on site also participated in there DR drills on site. Responsible to handled all the IT Operation task on site. Responsible to given technical support all the VIP users on site. Responsible to open a particular client provided link in network on site. Handled sev1 and Sev2 types tickets on site. Show less

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  Mount Talent Consulting Pvt Ltd.

  Feb 2019 - Dec 2019

  Senior Third Level Support Engineer

  Giving 3rd level Technical Support for UK client. Daily interactions with UK clients on phone as well as on Skype and Microsoft Lync.Handling Incident Management , escalations handling. Working on Win 2012 servers troubleshoots the issues on Win 10 as well as other operating systems.

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  HCLTech

  Mar 2020 - now

  IT Support Specialist

  Provide Remote Desktop Support to US client McLaren Health Center Employees priviously and now handling Blue Shield Blue Cross employee and resolving there complex issues remotely. Taking Clients machine remotes and solving there issues within SLA. In Maclaren handled the 7 resource team.