Augustine Machado

Experience

• 

  GTL Limited

  May 2007 - Jan 2007

  Engineer (Server Management)

  Mail Administration configured in Redhat Linux – Qmail, monitoring mail queues and traffic.Resolving 1st level related issues related to mailing problems configured in HA Cluster mode and various Raid modes.Monitoring Data Centre and providing 1st level support to various Clients, flavored with OS like NT, 2000 and Linux.Working as per ITIL Standard for BS15000 with Ticketing and Escalations.User Management related to Adding, Deleting, Modifying and Password reset in Mail serverConfigured Squid with content filtering like SquidGuard and SARG for Squid Access Report.Monitoring of Servers through Nagios monitoring Software Mostrar menos

• 

  Orange Business

  Sept 2007 - Jan 2010

  Senior Engineer (Server Management)

  Special point of contact (SPOC) for GTL Group of Companies related to messaging ServicesResponsible for Technical & Operational aspect of the business and ensuring 24*7 delivery,meeting /exceeding very stringent customer SLA’sProviding Level 2 support for Linux based Mail Servers, OpenLdap, DHCP, Proxy and Web Servers.Configuring Messaging Servers (Qmail) with Spam and antivirus control, Web servers, LDAP servers for customers as per their requirement and maintaining the ServersMonitoring Data Center and providing 1st & 2nd level support to various Clients, flavored with OS like NT, Win 2000 /2003 and Linux with the help of monitoring software like Nagios, Zenoss, MRTG.Squid proxy Server with content filtering like SquidGuard and SARG for Squid Access ReportWorking as per ITIL Standard for BS15000 with Ticketing and EscalationsDisaster Recovery (DR) Drills Mostrar menos

• 

  Softcell Technologies Pvt. Ltd.

  Sept 2010 - Jan 2011

  Linux Administrator (Level 2)

  Monitoring of UNIX (Linux, AIX, SUN) servers continuously and resolving the system related issues if any occurred as 24/7 production support.Schedule and execute regular system management activities, including system reboot, backup,recovery, Patching (OS & Firmware level), archiving, and restoration.Hardening of the system services using Bastille on Linux servers as per the client requirement.Installing security and bug fixes, as well as feature enhancements by errata level up-gradation onRedHat Linux Machine.Worked (Performing and configuring for ILO & DRAC console access) on HP ProLiant and DELLHardware, Installing both Linux and Windows depending up on the client requirement.Analyze and diagnose system failures recover and restore operating systems and file systems.Troubleshoot and resolve complex systems hardware and software issues.Providing L2 support for Linux flavored applications like postfix, qmail, DNS, Apache, Axigen etc.Configured Oracle 11g R2 database as per customer requirement.Administrations of DNS Server hosting 600+ domains, hosted relay and mail servers.Implemented Spacewalk, Linux based patch and Inventory Management software.Providing escalated support on mission critical business applications.Implementing, troubleshooting and documentation related to various software(major in Linux)Configured Spacewalk Free & Open Source Linux Systems Management Software. Mostrar menos

• 

  Wipro

  Jan 2011 - Feb 2019

  As a senior engineer taken up various roles in multiple projects understanding the client requirementAssistance in providing Open Source solution for RFP’s and internal projects.Contributed in project SOP’s, technical documents and IT service transition.Helped in setting up team at Off-shore Development Centre. Provide training to team members and mentor junior team members

  • Technical Lead

    Mar 2017 - Feb 2019

  • Senior Project Engineer

    Jan 2011 - Feb 2017
• 

  Nestlé

  Jan 2019 - now

  Operation Senior Specialist