Todd Ratliff

Experience

• 

  Sentry Insurance

  Jan 1995 - Jan 1997

  National Accounts Claim Account Manager

  Coordinate with claims personnel to provide excellent customer service to National Account customers. Provided sales presentations to prospective customers of claims services.

• 

  Pritchard & Jerden

  Jan 1997 - Jan 1999

  Claims Department Supervisor

  Managed the claims personnel of an insurance agency working with sales and marketing to provide premier customer service. Responsible for hiring and management of claims personnel.Advised customers on Risk Management needs while assisting in insurance company relations.

• 

  City of Alpharetta

  Jan 1999 - Jan 2006

  Certified Police Officer

  Certified law enforcement officer handling emergency and administrative duties. Two time officer of the year and promoted to K-9 officer with added responsibilities.

• 

  Travelers Insurance

  Nov 2006 - Sept 2014

  Manage and lead Property Claim Professionals in Georgia and Alabama to provide high level customer service to their customers. Direct Claim Professionals in the handling of high severity losses.Recruiting, hiring and developing of professionals to be leaders of the industry. Managed claims in Property Insurance throughout Georgia and Alabama. Responsible for all aspects of property claim handling. Received the "In-Synch" award from Travelers for outstanding customer service.

  • Property Claims Unit Manager

    Oct 2009 - Sept 2014

  • Field Property Claims Representative

    Nov 2006 - Oct 2009
• 

  Nationwide Insurance

  Sept 2014 - now

  Commercial Property Claims Manager

  Lead and manage Commercial Property Claim adjusters in Alabama and Georgia in the handling of complex commercial claims.Develop a network of relationships for Nationwide Insurance in Commercial Claims for Alabama and Georgia.Build a strong claims team through recruitment, hiring and development.