Elizabeth Michaud

Experience

• 

  Clairmont School and Child Care Center

  Jun 2001 - Aug 2012

  Assistant Director, Teacher

  • Act as Customer Service Liaison to answer questions, address complaints, maintain billing and accounting transactions, and ensure clients are pleased with services• Teach children and maintain county standards for assessments while staying abreast of new research and training (Ages 6 weeks through 12 year)• Implement and carry out curriculums for each age group to ensure successful Kindergarten readiness as well as foundational skills and mobility. o Abide by the Virginia Foundation Blocks for Early Learningo Oversee PreK Pals testing/monitoringo Monitoring outcomes to ensure Kindergarten readiness• Maintain advertising presence and collaborate with outside companies to ensure our services were being held high in community opinion and meeting the needs of the community we servedo Facebook, Instagram, Pinterest, email contact programs, website, online adso Magazine ads, mailouts, pamphlet, etc. • Maintain company website and update accordingly and maintain blog posts• Manage staff of approximately 40 persons along with schedules, classroom ratios, carrying out of procedures and expectations (to include disciplinary measures if needed)• Handle the HR processes of phone interviews, formal interviews, hiring, fingerprinting/background check, complete onboarding with initial training and manage ongoing training requirements• Use sales software for leads, ongoing business accounting, billing, etc. (EZ Care) Show less

• 

  Engleside Christian School

  Aug 2009 - Jun 2010

  Teacher

  I taught Language Arts for 7th-12th grade as well as Geometry and Algebra. I taught and led the Yearbook program by teaching students the basics of photography, editing, creating and publishing a yearbook. I helped students create a successful yearbook for their school.

• 

  Alpha Omega Academy

  Jul 2012 - Jan 2014

  Remote Language Arts Teacher

  • Create WebEx meetings to ensure students understand concepts• Host virtual classrooms via WebEx to teach to groups at one time• Implement and maintain constant communication through various methods such as phone, email, etc.• Complete timely tasks for feedback and review by students and parents• Maintain grading load of assignments in a timely manner and maintain grading standards and objectivity

• 

  Starbucks

  Nov 2013 - Sept 2015

  Shift Supervisor

  Meet and exceed weekly sales goalsEnsure customer satisfactionHelp customers find the right product or item for themMaintain bar routine for optimal servicePrioritize tasks for speed and accuracyOversee employees Run the shift and maintain order Handle inventory counts and parter with other supervisors to help reduce wasteMeet and exceed the customer's needsManage accounting procedures necessary for daily sales including deposits, change orders, etc.• Maintain world class customer service (WCCS) and surpass sales goals while researching information to maintain accuracy in all areas• Supervise and manage employees and processes for customer service while maintaining knowledge of industry and business goals• Train new employees for onboarding and current employees in new corporate initiatives and maintain prioritization for goals and job completion for the team Show less

• 

  School District of Lee County

  Jan 2015 - May 2017

  Paraprofessional and Substitute

  • Paraprofessionalo Assist head coach with carrying out lesson plans o Teach physical education skills and sports rules/guidelines to studentso Be a mentor to at-risk students• Substituteo Follow lesson plans in teacher’s absenceo Guide students in small group setting to testing standardso Administer various tests and standards based tests

• 

  Learning Care Group

  Jun 2017 - May 2018

  Assistant Director, Curriculum Specialist

  • Create, adapt and implement curriculum for infants through School Ageo Achieved Sapphire Status for both Preschool classes throughout the entire year resulting in Diamond Status• Maintain enrollments through retention practices• Meet sales goals for tours with potential students and maintain all leads through various forms of communication• Maintain budget items of the school and create daily, weekly and monthly reports• Carry out book keeping and accounts on a daily basis• Handle emergency situations, inspections and emergency preparedness practices• Maintain all licensing guidelines along with corporation guidelines and procedures• Hire new qualified employees, onboard new employees and work to reduce turnover Show less

• 

  Stranges Florist Inc

  Oct 2017 - May 2018

  Receptionist

  * Answer multiple phone lines with corresponding computer operating system * Answer customer questions and guide them to correct areas * Promote sales on the showroom floor by maintaining product knowledge * Assist in local advertising for events to attract the community

• 

  Clairmont School & Child Care

  May 2018 - Jan 2019

  Assistant Director

  --Act as Customer Service Liaison to answer questions, address complaints, maintain billing and accounting transactions, and ensure clients are pleased with services--Teach children and maintain county standards for assessments while staying abreast of new research and training--Implement and carry out curriculum for each age group to ensure successful Kindergarten readiness as well as foundational skills and mobility. o Abide by the Virginia Foundation Blocks for Early Learning o Oversee PreK Pals testing/monitoring o Monitoring outcomes to ensure Kindergarten readiness--Maintain advertising presence and collaborate with outside companies to ensure our services were being held high in community opinion and meeting the needs of the community we served--Maintain company website and update accordingly and maintain blog posts--Manage staff of approximately 40 persons along with schedules, classroom ratios, carrying out of procedures and expectations (to include disciplinary measures if needed)--Handle the HR processes of phone interviews, formal interviews, hiring, fingerprinting/background check, complete onboarding with initial training and manage ongoing training requirements--Use sales software for leads, ongoing business accounting, billing, etc. (EZ Care) Show less

• 

  Comcast

  Feb 2019 - Nov 2019

  Priority Bulk Representative

  --Answer calls in a fast-paced call center. --Provide support to customers for billing, sales, and retention--Provide technical assistance by phone and resolve technical issues regarding, TV, internet and home phone--Meets sales goals by implementing various approaches and matching services with direct needs and educating customers on services they do not have but may need in the future--Create/schedule technician visits for repair and installations--Provide support on every level of understanding of the products and promote them accordingly--Provide/educate customers on the digital options for self-help, education and further enjoyment of services--Maintain an elite level of service to priority bulk customers to support community contracts--Complete ongoing training to stay current on offerings--Participate in meeting with the efforts of review, coaching, etc. Show less

• 

  Mobius Institute

  Nov 2019 - May 2021

  --Maintain and manage training accounts, clients and subscriptions--Increase sales and gain new clients--Educate customers on training offerings and tailor plan to meet training needs for individuals and teams --Create and deliver presentations to potential clients on training plans, course options, etc. --Maintain records --Coordinate sales for reliability, publishing, training--Provide excellent customer service for existing clients--Maintain sales records in CRM (Salesforce, HubSpot)--Utilize Microsoft Office programs for documents (Microsoft Word, Excel, etc.)--Utilize Microsoft Outlook to email/communicate with clients and setup/manage meetings--Use phone system and corresponding mobile app to communicate with clients--Use meeting platforms to provide presentations and meetings (GotoWebinar, GotoMeeting, Zoom, Skype,etc.)--Create graphics for social media (Canva)--Coordinate with marketing team for campaigns to bring awareness to training options--Cultivate leads into sales opportunities and follow sales cycle to completion and own each step--Edit/maintain/create back-end items on website (WordPress) Show less --Provide superior customer service to past students to maintain their certifications--Help new students register for upcoming courses--Ensure public courses are filled with students to ensure company runs courses without a loss--Work leads to create sales opportunities for the company--Utilize CRM to track leads and maintain sales cycle (Salesforce, HubSpot)--Utilize Microsoft Office programs to develop documents, spreadsheets, etc. for tracking business items, creating presentations, etc. --Utilize Microsoft Outlook for email, meeting schedules, etc. --Use software for meetings such GotoMeeting, GotoWebinar, Zoom, Skype, etc. --Maintain company presence on social media through LinkedIn, etc. --Develop graphics and templates for social media platforms (Canva) Show less

  • Reliability Sales Coordinator

    Feb 2020 - May 2021

  • Customer Service Sales and Certification Specialist

    Nov 2019 - Feb 2020
• 

  UpKeep

  May 2021 - Oct 2022

  ● Responsible for finding leads. Identifying companies not yet in our database that could utilize our software ● Research and target the right decision makers within these new companies to educate them on our software to set a business meeting with an Account Executive ● Qualify the decision makers and the company to ensure a good fit before setting a meeting with the Account Executive ● Responsible for 1-3 territories depending on the business needs ● Set primary targets for Mid Market or Enterprise accounts ● Strategize with multiple channels to find new businesses to target ● Engage with prospects over email, phone, and other strategic networking channels to qualify and set appointments for Account Executives ● Maintain active engagement with leads through informed, strategic, and creative follow-ups ● Partner with marketing and product to deliver effective messaging and identify the best customer profiles ● Expand knowledge of industry as well as the competitive posture of the company— and share this knowledge with the wider team ● Build a solid understanding of the industry and sales process to spark meaningful conversations with prospects ● Coordinate with Account Executives for client status updates ● Update and maintain CRM database ( Salesforce.com ) ● Achieve monthly quotas of SAO's (Sales Accepted Opportunities) Show less ● Handle inbound and warm leads with the goal of converting them to sales with qualified sales meetings set for Account Executives ● Engage with prospects over email, phone, and other strategic networking channels to qualify and set appointments for Account Executives ● Maintain active engagement with leads through informed, strategic, and creative follow-ups ● Partner with marketing and product to deliver effective messaging and identify the best customer profiles ● Expand knowledge of industry as well as the competitive posture of the company— and share this knowledge with the wider team ● Build a solid understanding of the industry and sales process to spark meaningful conversations with prospects ● Coordinate with Account Executives for client status updates ● Update and maintain CRM database ( Salesforce.com ) ● Achieve monthly quotas of SAO's (Sales Accepted Opportunities) ● Maintain quotas and KPIs on all tasks ● Consistently achieved and exceeded quotas month over month Show less

  • Business Development Representative

    Aug 2021 - Oct 2022

  • Sales Development Representative

    May 2021 - Aug 2021
• 

  Realty Partners LLC

  Oct 2022 - Dec 2023

  Licensed Realtor

  Southwest Florida REALTOR®

• 

  SeaBreeze Homes and Living

  Nov 2022 - now

  Co-Owner

  SeaBreeze Homes and Living is your go-to resource for all things related to coastal living in and around Sarasota, Florida, and its surrounding areas. Our team is passionate about the Sarasota lifestyle and we are dedicated to sharing our knowledge and insights with you.Whether you are looking for your dream home or wanting to spruce up your current one, we have the expertise and experience to guide you. From real estate to interior design and renovations, we cover it all. Our goal is to provide you with the information you need to make informed decisions about your home and lifestyle.In addition to real estate and home design, we also offer insights into the local lifestyle, city life, and outdoor activities. From fun in the sun to the best wining and dining spots, we have you covered. We also keep you informed on the local housing market trends and offer tips on how to navigate it.At SeaBreeze Homes and Living, we are committed to building a community of like-minded individuals who share our passion for coastal living. We want to connect with you and share our perspectives on everything from parks and recreation to the latest design trends.Johnny V and Elizabeth, our dynamic duo, bring a wealth of knowledge to the table with their combined expertise in local real estate, interior design, renovations, and lifestyle. They are the perfect guides to help you explore the best of coastal Florida, from Fort Myers to St. Pete and beyond.Follow us on LinkedIn for updates, tips, and insights on all things coastal living. Our goal is to provide you with the resources you need to make the most of your life on the coast. Join the conversation and let's connect! Show less

• 

  SeaBreeze Travel Adventures

  Dec 2023 - now

  Travel Agent and Owner

  We are a dedicated travel agency with a lifelong passion for exploration. With extensive personal travel experience and meticulous attention to detail, we specialize in creating unforgettable journeys tailored to each client's desires. Our empathetic and customer-focused approach ensures a seamless and memorable experience for every traveler, whether it's a romantic honeymoon, a family cruise, or a solo adventure. Book your next trip with a personal touch and travel deals that give you the best adventures for the lowest cost. I can book Cruises, All-Inclusive Resorts, Amusement Parks, Shows, Events, Corporate Groups, Wedding and Honeymoon Trips, Disney trips, Church Groups, Family Vacations and so much more! I can create Vacation Packages that include airfare, car rentals, accommodations, excursions, and more. You aren't alone when you book with me. Save yourself time, money, and energy with someone by your side all the way.Ready to turn your travel dreams into reality? Step aboard with SeaBreeze Travel Adventures! We're dedicated to unlocking the magic of travel for every individual. Unlock your Dream Journey. Experience the Extraordinary. Choose SeaBreeze Travel Adventures. Show less

• 

  MVP REALTY®

  Jan 2024 - now

  Realtor

  Paradise Awaits You!🔑🏠🌴Hello, We are Johnny V and Elizabeth. We are thrilled to introduce ourselves as your dedicated realtor team at SeaBreeze Home Search. With our combined experience in the real estate industry, we're passionate about helping you find your dream home in beautiful Southwest Florida.Specializing in relocation services, we understand that making a move to Southwest Florida is not just about buying a house; it's about embracing a new lifestyle. Our in-depth knowledge of the local market, from charming neighborhoods to coastal properties, allows us to tailor your home search to your unique needs and preferences.We pride ourselves on providing exceptional client experiences, from the first consultation to the closing of your dream home. Whether you're looking for a serene retirement retreat, a family-friendly community, or an investment opportunity, we're here to make your Southwest Florida relocation as smooth and enjoyable as possible.Let us be your trusted partners in finding your piece of paradise in Southwest Florida. Your new chapter begins with us, Johnny V and Elizabeth, at SeaBreeze Home Search. Show less