Charlotte Gorsuch-Wright

Experience

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  County Delicacies

  Apr 2006 - Dec 2006

  Fine Food Retailer

  Sandwich and Salad Bar preparation Production and preparation of seasonal hampers and giftsMaintained merchandise stock levelsDealt with deliveries and stock inventory

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  Lush Fresh Handmade Cosmetics North America

  Oct 2007 - Apr 2009

  Sales Assistant

  Lush is a well known 100% vegetarian cosmetics store, famous for the creation of the bath ballistics and edible looking soaps and powerful smelling stores. Whilst working at Lush, I learned a lot about customers, how to correctly approach them, sell yourself as well as promoting the products and brand. Key Achievements:Provided individual customer service and advice to all customersDemonstrated the product range to individual customers or in large groupsAssisted with stock control, sales statistics and presentation of products Show less

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  Ascot Racecourse

  Apr 2009 - Jun 2009

  Corporate Box Assistant

  Ascot Race Course is mainly seasonal work, working in many areas of the venue. The Corporate hospitality caters for important clientele who expect the best service, such as silver service and individual personal customer care.Key Achievements:Prepared corporate boxes for race days including table setting and food preparation, presentation and cleaning Personal Point of Contact for clients through their dayLiaison with the Floor Manager to ensure all customer requirements were met Organised and coordinated food delivery Provided ad hoc one to one customer service Show less

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  Confetti, Reading

  May 2009 - Aug 2010

  Sales Assistant

  Confetti sold a broad range of products for many events and themes which I helped to retail to customers. I was able to give advice and guidance on customer event enquiries, providing help on current and future trends as well as selling and promoting products to suit every occasion.Key Achievements:Provided professional and extensive customer service in store on total product rangeProvided online and telephone customer order serviceProvided individual wedding guidance and recommendationsStock inventory and maintenance Show less

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  Bentleys Entertainments

  Aug 2010 - Aug 2010

  Office Assistant

  Bentley’s Entertainments was a week’s work experience which I sourced myself and it gave me an insight to how an efficient Events team work.Key Achievements:Provided a complete service to special clients ensuring their requirements were metMaintained client accounts, responsible for disposal of confidential documentation and research dataAttended Proposal Reviews meetingsResponsible for invoice management

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  Lush Fresh Handmade Cosmetics North America

  Oct 2010 - Dec 2010

  Sales Assistant

  Lush is a well known 100% vegetarian cosmetics store, famous for the creation of the bath ballistics and edible looking soaps and powerful smelling stores. Whilst working at Lush, I learned a lot about customers, how to correctly approach them, sell yourself as well as promoting the products and brand. Key Achievements:Provided individual customer service and advice to all customersDemonstrated the product range to individual customers or in large groupsAssisted with stock control, sales statistics and presentation of products Show less

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  Label.M Professional Hair Care

  Jul 2011 - Mar 2012

  Trainee Key Account Executive

  Label.M Professional Hair CareTrainee Key Account ExecutiveJuly 2011 – March 2012Label.M is a relatively new brand introduced to the hair care industry. The role of the position is to increase the brand awareness by visiting prospective businesses and presenting the business offering to the client. This position also covers account management. I do this by liaising with existing clients on a regular basis by phone, email and face to face, presentation of the latest promotions to clients, educating salon teams on new products, retail training and selling.Key Achievements:Work towards and have achieved monthly sterling and new business targets Offer advice on merchandising and advertising to increase revenue - I increased my 92 Toni&Guy salons product purchases from -11% to -2.5% in 4 months, selling more enabled salons to buy more.Review the needs of each client and work to meet their expectations by developing a good business relationship through regular communicationPresent regular business presentations to perspective salons Present education and training to large and small teams of all levels and agesCreate and work to an efficient journey plan to ensure regular visits to all salons in my territory and source possible new business locationsProspect potential new salons in a professional and effective mannerUpload and maintain sales data onto CRM system (Salesforce.com)Extensive use of Microsoft Office to communicate regularly with team members, clients and Head Office and to produce PowerPoint presentations and Excel spreadsheets Show less

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  Workbooks CRM

  Aug 2012 - Nov 2012

  Sales Support and Administrator

  Workbooks.com is one of the fastest growing providers of web-based CRM and Business Applications. The Business Applications are specifically designed for SMBs and are delivered via Software-as-a-Service, removing the traditional requirements of having hardware to maintain and software to install and support. The role of this job is to provide help and advice to customers on the variety of our business applications that will enable them to increase their sales and help improve their quality of service and so reduce their operational costs.Key achievements:Working in a dynamic and pro-active sales environment to provide support an administrative capacity to the Sales Director and the sales teams Responsible for contacting new and existing customers with follow up calls shortly after they are implementedConduct daily sales calls relating to contract renewals and new businessResponsible for all customer service enquiries ensuring that our level of response remains exceptionalUpdate and maintain customer database to track key business informationOrder processing and contract maintenance Build customer relationships to ensure repeat business Show less

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  The Carlton Institute

  Feb 2013 - Jun 2013

  Student Studying NVQ in Beauty Therapy Level 2 & 3

  The Carlton Institute provides internationally industry recognized training in Beauty for candidates across the UK. The Carlton Institute's Elite range of beauty courses are designed to enable you gain your beauty therapy training and NVQ qualifications as quickly as possible. We understand that many people do not have the spare time available to dedicate to 2 years of college study, so we have created an intensive training course structure that allows you to gain the same qualifications in a much shorter time. Show less

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  Kubu Spa

  Jul 2013 - Jul 2014

  Beauty Therapist

  Provide exceptional client care at all timesProfessionally support and recommend products tailored to clients individual needsEnsure the hygiene of treatment rooms and the Spa are the best at all timesUpsell of Spa products and servicesSupport Front of House when necessary Assist in the opening and closing procedures of the SpaNo 1 Therapist for retail sales in November and December 2013No 1 Therapist for number of treatments given in December 2013Certified qualifications: Elemis Facials, Jessica Manicure and Pedicure and Geleration, Alpha H Facials, Australian Bodycare, Intimate Waxing Show less

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  The Escape Spa

  Jul 2014 - Oct 2014

  Spa Manager

  Successfully ran a team of young therapistConfidently dealt and resolve client query and issues Regularly complete weekly revenue reportsProvide team with information regarding their performance on a regular basisBuild a rapport quickly with clients, and surrounding Hilton team membersNumber 1 for retail sales in August

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  Porsche Cars GB Ltd

  Nov 2014 - Mar 2017

  Customer Assistance Advisor

  Expectations of the role included individual customer case reviews, close work with all UK Porsche Centre’s to achieve customer needs and continuous professionalism over the phone, face to face and in a written formContinue and maintain a professional approach to other departments within the business Manage work load efficiently and positively to reach an amicable end result for the business and the customerUse multiple online systems to monitor and report work progress Participated and assisted in the organisation of internal and public eventsPlan, execute and manage monthly and weekly team meetings Show less

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  OPEN Health Scientific Communications

  Mar 2017 - Jul 2017

  Meeting and Events Administrator
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  OPEN Health

  Jul 2017 - May 2019

  Office Manager and PA
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  Tylney Hall Hotel

  Jun 2019 - Dec 2019

  Events Coordinator
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  Tigerlike Events Ltd

  Feb 2020 - Sept 2020

  Event Coordinator
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  Reading Smiles Dental Practice

  Sept 2020 - Mar 2022

  PA and Property Manager
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  Royal United Hospitals Bath NHS Foundation Trust

  Jan 2023 - now

  Student Midwife