
Mavis Lum
Supervisor, Passenger Logistics

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About me
HR Advisor at Teck Resources
Education

Beedie School of Business at Simon Fraser University
-Bachelor’s Degree Business Administration (HR and MIS)Concentrations: HR and MIS. Courses focused on Talent Management, Leadership, Conflict Resolution, Negotiation, Business Process Design, Project Management, and Information Systems Design. Teaching Assistant: Business Communication and Introduction to Business Student Leadership Activities: - JDC West Host & Executive Committee Member - Business Administration Student Society (BASS) Conference Chair - Enactus SFU Facilitator - Mentorship program mentor-… Show more Concentrations: HR and MIS. Courses focused on Talent Management, Leadership, Conflict Resolution, Negotiation, Business Process Design, Project Management, and Information Systems Design. Teaching Assistant: Business Communication and Introduction to Business Student Leadership Activities: - JDC West Host & Executive Committee Member - Business Administration Student Society (BASS) Conference Chair - Enactus SFU Facilitator - Mentorship program mentor- Beedie Undergraduate Curriculum Committee Student RepresentativeSelected as the Speaker for the Graduating Class Show less
Experience

DESTINATIONS NORTH AMERICA
Apr 2015 - Oct 2016Supervisor, Passenger LogisticsOrganized all passenger-related operations to ensure successful cruise ship’s turnaround, including: luggage handling, motor coach transportation, disembarkation and check-in, and managing overall flow of 4000+ passengers throughout terminal Supervised and trained over 60 employees in various areas throughout cruise ship terminal to greet, assist and check-in guests according to cruise line standards Cruise Line Clients: Princess Cruises and Norwegian Cruise Line (2000-3600 passenger ships) Show less

JDC West
Jan 2017 - Mar 2019Chair, Organizing CommitteeBid and hosted for the JDC West competition, Western Canada's largest business competition. Led a 30-person Organizing Committee to execute a three-day competition, attended by over 1,300 participants and guests from across Western Canada. Event comprised of case competition comprised of ten disciplines, an athletic competition, a debate tournament, and a "social" challenge competition. Managed planning progress, stakeholder engagement, and an event budget of over $750,000

BELFOR Property Restoration
Jan 2017 - Aug 2017Project CoordinatorCoordinated 30+ restoration projects by managing trades/contractors, organizing project schedules, and providing reporting to insurance companies (clients) on project progress. Dispatched crews to complete emergency repairs on properties for incidents including floods, fires, building collapses, and more.

Teck Resources Limited
Aug 2019 - nowHR Business Partner to the Operations Excellence functions. Went on assignment to be one of the on-site HR representatives at the Red Dog mine located in remote northwest Alaska.
Human Resources Advisor
Nov 2023 - nowHR Advisor, Red Dog Operations
Dec 2022 - Nov 2023HR Coordinator, Talent Management
Jan 2021 - Nov 2022Talent Management Assistant
Aug 2019 - Jan 2021
Licenses & Certifications

Equitable Performance Feedback
TextioNov 2022
Facilitator - Courageous Safety Leadership training
Teck Resources LimitedJan 2023- View certificate

Designing a Training Program: Setting Goals, Objectives, and Mediums
LinkedInJan 2020 - View certificate

Instructional Design: Adult Learners
LinkedInOct 2019
Volunteer Experience
Coach - HR Team
Issued by JDC West on Jan 2022
Associated with Mavis LumChair, Pathways Career Exploration Conference
Issued by SFU Business Administration Student Society on May 2016
Associated with Mavis LumFinancial Literacy Workshop Coordinator, Count on Me
Issued by Enactus SFU on Nov 2014
Associated with Mavis LumVolunteer
Issued by Vancouver General Hospital on Jan 2012
Associated with Mavis Lum
Languages
- enEnglish
- caCantonese
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