Leonardo Black

Experience

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  Ingeniería Cardón, S.A. (ICARDON)

  Oct 2011 - Oct 2012

  Project Engineer

  - Achieved accurate project outcomes by reviewing requirements and selecting appropriate parts and equipment specifications for industrial projects, including an industrial clinic project, using insights from similar projects and scope-specific needs.- Enhanced engineering documentation quality by creating and reviewing reports, worksheets, drawings, and isometrics in compliance with company-established templates and project requirements.- Ensured project compliance and industry best practices by conducting research and analysis of relevant rules and standards.- Ensured technical accuracy and adherence to project requirements by creating and reviewing technical drawings for pipe systems. Show less

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  Mitsubishi Motors Corporation

  Oct 2012 - Oct 2014

  Product Engineer

  - Ensured product quality by reviewing design changes and auditing faulty units.- Improved production efficiency by creating automated files for part list changes and supervising GNV modifications

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  Black Concept SAS

  Jan 2017 - Oct 2018

  Entrepreneur

  - Launched and managed a start-up specializing in 3D modeling, architectural projects, product design services, as well as 3D printing and finite element analysis.- Achieved business growth by developing and implementing company strategies, including acquiring new customers and establishing 3D printing standards.

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  Teleperformance

  Nov 2018 - Jan 2022

  - Identified and addressed operational challenges by conducting root cause analysis and creating detailed reports- Improved team performance by 15% by managing a team of 11 QA analysts and implementing continuous improvement actions - Improved service quality by auditing interactions and providing detailed feedback- Increased reporting efficiency by creating automated weekly quality reports - Enhanced customer satisfaction for US clients by providing dedicated email support- Boosted team performance by serving as a floor support agent

  • Quality Assurance & BI Lead

    Jan 2020 - Jan 2022

  • Quality Assurance & BI Analyst

    Jun 2019 - Jan 2020

  • Customer Service Agent

    Nov 2018 - Jun 2019
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  Miipe Quality Solutions

  Feb 2022 - now

  Project Manager

  - Ensured comprehensive testing coverage and high-quality deliverables by reviewing the design, test planning, development, and execution of the Testing Life Cycle- Improved user experience across platforms by leading the development of the company’s website and ensuring adherence to web accessibility standards- Ensured effective delivery of project components and met client requirements by collaborating closely with business analysts, operations teams, and developers, while maintaining strong relationships - Achieved comprehensive testing coverage and alignment with project objectives by writing and executing end-to-end (E2E) test cases based on user stories Show less

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  Sun City Physiotherapy

  Jun 2024 - Aug 2024

  Client Care Team Member

  - Managed dynamic priorities and re-evaluated tasks continuously to adapt to the evolving needs of the clinic.- Facilitated high-level interaction with various stakeholders, including the public, clients, clinic team members, clinicians, and senior management, ensuring seamless communication and collaboration.