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Johnny Au

Johnny Au

Unit Registry Administration Officer

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location of Johnny AuGreater Sydney Area

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  • Timeline

  • About me

    Senior Analyst - Business Engagement, Client & Regulatory Reporting at Insignia Financial

  • Education

    • Grantham High School

      -

  • Experience

    • AMP

      Jul 1999 - Apr 2000
      Unit Registry Administration Officer

      Redemption of client’s CMT, Equity and Property Funds. Prepare fund size and redemption reports for reconciliation purposes

    • Perpetual Limited

      May 2000 - Dec 2005

      Ensure daily work is processed efficiently and accurately, in line with service standards. Processing of adviser brokerage/commission requests, follow up on adviser commission queries and complaints. Processing of client request according to instruction Track progress and follow up on Monthly & Quarterly sales plans constructed with Business Development Manager (BDM). Preparation for National Account Conferences. Prepare sales data for responsible dealer groups, comparison data of platforms verus direct sales and year end flows charting. Ensuring BDM’s are achieving required level of appointments. Follow up and troubleshoot on a daily basis. Timely and accurate commission payments and statements to financial advisers. Set up accounts with advisers, Requests for Broker licences and Proper Authority and Electronic file distribution

      • Senior Unit Trust Administrator

        Apr 2004 - Dec 2005

      • Business Development Officer

        Mar 2002 - Apr 2004

      • Senior Adviser Remuneration Officer

        May 2000 - Mar 2002

    • J.P. Morgan

      Dec 2005 - May 2006
      Senior Fund Administrator, Technical Product Support – Wholesale Registry

      Responsible for reviewing all daily applications, redemptions, switches, transfers and master file amendments. Assist in regular distribution process and on boarding of new clients.

    • MLC Australia

      May 2006 - Mar 2014

      Responsible for the day to day operation management of the MLC Investment Reconciliation Team. Key relationship management with custodians. Maintaining appropriate SLAs. Key procurement management contact.SME for various projects including technology and process improvement. Ownership of the internal and external audit process. Managing the day to day operations of the Family Law team and SLA between various stakeholders. People management duties across three sites in two states. Responsible for service delivery to Trustee and upholding risk management and procedural controls. Assistant management duties and operational management of the MLC Investment Reconciliation Team. Ownership of the distribution, tax and audit duties. Key contact in operational improvement projects. Secondment to team manage from October 2007 - July 2008.

      • Operations Team Manager

        Jan 2012 - Mar 2014

      • Family Law Team Manager

        Mar 2010 - Jan 2012

      • Technical & Quality Co-Ordinator

        May 2006 - Mar 2010

    • The AU review

      Nov 2009 - Nov 2021
      Head Photographer

      Head Photographer and photo editor duties for Australian publication the AU review.

    • Heath Media

      Jan 2013 - Nov 2021
      Editor in Chief

      Editor in Chief of Australian publication Hello Asia! (www.helloasia.com.au). Managing in excess of 20 contributors from 6 countries. Daily publishing management duties plus key relationship responsibilities. Accomplished public speaking with presentations held across the US and Asia region.

    • Mercer Australia

      Nov 2016 - Sept 2017
      Operations Team Manager

      On 7 December 2016, Pillar Administration was acquired by Mercer. Operations manager for Superannuation administration organisation Mercer. Servicing corporate and retail members. Day to day people management responsibilities and service delivery.

    • Link Market Services

      Sept 2017 - Apr 2018
      Team Leader - Managed Funds Outsourcing

      Manage a team that specialises in registry and transfer agency functionality at Link Market Services - Managed Fund Outsourcing for JP Morgan and associated clients.

    • ANZ

      Apr 2018 - Jan 2019
      Customer Service Manager - Smart Choice Member Services

      Lead a team of 10 superannuation, pension and insurance administration specialists on the ANZ Smart Choice product at ANZ Wealth.

    • MLC Australia

      Jan 2019 - now

      Currently managing the Revenue and Reporting team with 6 reports. Serving all aligned dealer groups of NAB/MLC.

      • Senior Analyst

        Nov 2021 - now

      • Team Leader

        Jan 2019 - Nov 2021

  • Licenses & Certifications