Ahmed Hosny

Experience

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  Orange Business

  May 2005 - Mar 2011

  VPN owner for premium accounts responsible for managing customer’s VPN, prepare and implement IP solutions addressing customer’s needs.Duties Included:Deployment Migration plans, providing expert support to project managers on VPN design and recommendations, Specify with the customer the acceptance testing procedures for complex VPN, Perform network nodes configuration, activation and testing for both implementation and change management, Document and maintain VPN design for operational entities and provide optimization actions that lead to better customer experience. Show less Providing value added network technical expertise for operational services to a designated premium customer Virtual Private Network (VPN), in addition to technical consultation servicesDuties Included: Handle tasks assigned by VPOs concerning non-specific IP changes including VPN optimization, Management and integration of new solutions and services, Validate and Release configurations premium customers CPEs as well as Orange backbone nodes and handle end to end service tests with customer peers, Work as non-customer-dedicated VPN owner for Orange premium accounts extending support beyond normal business hours. Show less

  • VPN Owner Support Engineer

    Jul 2010 - Mar 2011

  • VPO Engineer, SMPO Mod 4 & VPO on Duty

    Jul 2007 - Jul 2010

  • Customer Technical Support, SITA Helpdesk

    May 2005 - Jul 2007
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  Ericsson

  Mar 2011 - now

  Leading a team of IP experts in managing Etisalat Misr MPBN backbone network, Ensure meeting customer’s requirements and organizational goalsDuties Included: Improving the efficiency in terms of delivered KPI, utilized resources and associated costs, Manage technical escalations, incidents and problems within the team’s competence area, solve complex problems that require substantial analysis and investigation related to IP MPLS network and system performance, Support project management and pre-sales for all projects and potential services targeting the managed competence area. Show less Management and maintenance of Etisalat Misr IP Backbone network that includes handling operational technical escalations for IP related faults and achieving emergency, corrective and planned IP changesDuties Included:Operational and change management for Etisalat core sites carrying Mobile, IT and ISP services for corporate, mobile subscribers and ISP end users, Full preparation for newly integrated nodes and solutions including Hardware acceptance, configuration and testing with all involved entities, Ensuring maximum performance of MPBN network utilizing traffic engineering capabilities and other optimization actions. Show less

  • IPBB Back Office Team Leader

    Apr 2012 - now

  • Experienced IP Services Engineer

    Mar 2011 - Apr 2012
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  Stc

  Feb 2017 - now

  Sr.Cosultant Transport Design