Robert Armstrong

Experience

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  Alliance Benefit Group

  Jan 1995 - Jan 2001

  IT Manager

  Responsible for the daily operations and management of Windows 2000 and Netware 4 Server platforms. Successfully maintained server, desktop, and applications for 85 users. Implemented company’s first email system (Groupwise) on Netware 4.1. Managed and mentored two full-time system administrators who assisted with daily operations and end-user support. Responsible for Operating and Capital Budget preparation and Budget Management. Manager all vendor relationships for Software, Server and Voice PBX platforms. Show less

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  Invesmart, Inc.

  Jan 2001 - Jan 2007

  Manager of Information Technology

  Responsible for enterprise wide IT Engineering and operationial support. Provided IT support for fourteen national field offices and 450 employees. One of five national technology managers responsible for establishing Invesmart’s IT vision as well as company-wide IT policies, procedures and best-practices. Directly responsible for maintaining 99.9% availability of all production Windows server systems, SQL databases, Citrix Presentation Server infrastructure and applications, and associated client applications and participant and plan sponsor web sites running on IIS. Responsible for managing the company’s primary data center environmental infrastructure including generator, HVAC, humidification, fire-suppression, and physical security. Managed vendor relations and contracts for data center support. Show less

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  The Standard

  Aug 2007 - Nov 2011

  Infrastructure Systems Engineer III

  Member of the Windows Platform Engineering team specializing in infrastructure design, architecture, systems integration and operations. Responsible for the daily operations and support of more than 900 production and non-production Microsoft Windows server systems and 90+ applications. Responsible for daily management and operations of enterprise VMWare vSphere and View VDI virtualization platforms. Provide administration, support and patching of Citrix XenApp farm supporting 2500 users and 50+ published applications delivered by MS App-V application streaming. Experienced in leading staff in remote locations and supporting remote sites without IT staff. Successfully led technology integration for numerous business acquisitions. Experience with SCOM 2007, Sharepoint, Exchange 2003/2010, MS Clustering, MS SQL 2005/2008, App-V Application Sequencing, Juniper SSL and NetworkConnect VPN, EMC Networker, Sungard Availability Services (Disaster Recovery), Equallogic iSCSI SAN, Altiris Packaging, Citrix Edgesight, HP SIM, HP Blade Systems (P-Class/C-Class). Show less

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  Penn State Health

  Nov 2011 - Jan 2017

  Systems Engineer - Team Lead

  • Managed team of nine highly skilled Windows and Citrix Systems Engineers responsible for delivering highly-available, mission critical Enterprise Core Shared Services including Microsoft Server Systems (Active Directory, ADFS, Exchange 2013, Identity Manager, Certificate Services, Skype for Business, System Center Operations Manager) and Citrix XenApp, XenDesktop, StoreFront and XenMobile (MDM).• Assigned resources to projects based on organizational priorities.• Ensured consistent service delivery through disciplined approach to process and policy adherence.• Responsible for reviewing and approving all change requests to ensure change policy compliance and minimal disruption to mission critical systems.• Performed all aspects of personnel management including hiring, separation, S.M.A.R.T. goal development, quarterly Quadrant reviews, annual performance evaluations, employee mentoring and skills development.• Capacity and Staff Planning• IT Change Advisory Board member responsible for reviewing and approving all High-Risk changes on a weekly basis.• Annual Operating and Capital Budget Preparation• Vendor Relationship Manager for Microsoft and Citrix Premier Services Contracts• Performed Root Cause Analyses for service failures and updated Procedures and Departmental Policies on response to findings.• Provided Executive Level Communications• Developed Strategy and Road Map Planning• Disaster Recover and Business Continuity Planning for Core Shared Services Show less

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  Netrepid

  Jun 2017 - Aug 2021

  Managed 12 Direct ReportsResponsible for all aspects of personnel management (capacity planning, interviews, hiring, separations, goal development, performance evaluations, coaching, mentoring, job descriptions)Developed and implemented training and mentoring programsManaged project resources (client side and hosting environment)Worked with sales team in writing and reviewing contracts and ensuring contract terms were reasonable and schedules could be met.Developed Service Level Objectives for hosting environment and ensured objectives were met.Captured and reported relevant KPIs to leadership. Developed staffing plans, job descriptions, job classifications and salary brackets.Worked with staff to define goals and continuing education and certification plans. Show less

  • Director Of Operations

    Jun 2018 - Aug 2021

  • Senior System Engineer

    Jun 2017 - Jun 2018