Chenfu Chi, MBA

Experience

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  Accenture

  Jan 2010 - Jan 2013

  • Software Engineer

    Jan 2011 - Jan 2013

  • Intern

    Jan 2010 - Jan 2011
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  PTC

  Jan 2013 - Jan 2015

  Technical Support Engineer
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  Ford Motor Credit Company

  Jun 2016 - Aug 2016

  MBA Intern, Ford Credit International Leadership Develop Program

  • Project One: Conducted research on customers’ emerging preferences and cutting-edge interactive technologies, determined instant messaging application is excellent business-to-customer interaction channel because of its high popularity and powerful features. Proposed development of new customer interaction channel using instant messaging application, which has been adopted by directors of relevant departments and converted to strategic project.• Project Two: Analyzed qualitative data on consumer behavior in fuel purchase process, identifying opportunities to develop customer-focused payment applications, including preferred timing, location, pricing and payment methods of fuel purchases.• Project Three: Attained Six Sigma Green Belt Certification by leading six sigma project and developing tool using Excel and VBA that reduced time in scheduling meetings by 85%.• Project Four: Led five-person team to win Executive Challenge, an annual intern case competition, where senior leadership team and CEO serve as judges.The case for year 2016 focused on internship recruitment through alignment of the company’s value propositions. Show less

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  Domino's

  Sept 2017 - Jan 2024

  Provide operations/business consultation to master franchisees in China mainland, Thailand, and VietnamFacilitated cross-market workshop and collaborations between China and Japan on store development, introduced Japan's regression analyses model in sales forecasting to China, and inspired China to implement an advanced sales forecasting solution in 2024Consolidated China's best-in-class store opening strategy, including marketing-conscious development initiatives, comprehensive consumer communication plans, and cross-functional planning and executionStrengthened supply chain center (SCC) related support to China, focused on development standard calibration, development planning, facility establishment & maintenance, organizational establishment, and future-oriented initiatives & innovationsConsolidated China's menu strategy which lays the foundation of China's strong SSSG, including menu & pricing framework, customer journey on digital, and continuous optimization Facilitated workshops to introduce new operations system to Thailand and Vietnam, established deployment Gantt chart and aligned with both markets to initiate pilot in 2024Developed training module on labor management tool for Thailand and Vietnam, influenced Thailand to implement the tool nationwide in 2023 and Vietnam to initiate the pilot in 2024 Show less Provided operations/business consultation to master franchisees in Japan, South Korea, and TaiwanInfluenced Japan to expand the resources and rationalize the structure of store development department by conducting research on human resource allocation of store development departments in Domino’s U.S., China, India, and U.K.Evaluated and approved the contingency plan for Japan's dough production and supply by facilitating collaboration among operations, marketing, store development, supply chain, and food safety teamsInfluenced Japan to invest in learning management system and supported implementation by collaborating with Japan’s training and tech teams, Domino’s U.S. LMS team, Adobe, and development vendors in U.S. and EuropeAnalyzed South Korea's P&L and benchmarked with comparable markets, identified opportunities in South Korea's high food cost, and developed solutions to rationalize food cost via insight-driven menu innovationInfluenced South Korea to improve delivery efficiency via rationalizing delivery areas to enhance overall service capacityDevelopment incentive options on business expansion for Domino's South Korea with quantified analyses on the pros and cons of each incentive option under different scenarios, which served as an informative reference during MFA negotiation with South KoreaLed aggregator test in Domino's Taiwan, selected test and control stores, developed evaluation metrics to quantify sales and consumer incrementality and cannibalization, laid the foundation for aggregator market-wide roll-out Analyzed Domino's Taiwan's menu and coupon structures with BCG matrix, eliminated low contribution products and coupons, and generated insights for menu innovation and coupon developmentOnboarded Domino’s Taiwan’s new senior leadership team after market acquisition and supported the market turnaround after the ownership change2022 CEO Equity Award for excellent performance Show less • Project 1 (April – May 2018): Labor Management Enhancement in Miami, Florida, U.S., reduced labor cost by 2%• Project 2 (May – June 2018): Operational Efficiency Enhancement in the Bahamas, reduced labor cost by 4% and increase sales per labor hour by 14%• Project 3 (June 2018): Consolidation of Operational Standard in China, established a documentation that consolidated detailed standards of all items and procedures in store operation• Project 4 (July 2018): Commissary Capacity Enhancement in the Philippines, analyzed production, storage, and delivery capacity of commissary, and eliminated food shortage in stores during high sales volume periods by enhancing food production and delivery process in commissary• Project 5 (July 2018): Consolidation of Measurements of Major Facilities and items in store in Vietnam, established a documentation that consolidated detailed measurements of major equipment, furniture, packages, and signage in store• Project 6 (August 2018): Operational Efficiency Evaluation in Norway, evaluated current status of operational efficiency and developed strategies in improving operational efficiency in multiple aspects including team member’s skillset (Quality of Manpower), labor management (Quantity of Manpower), production area configuration (Machine), food and non-food item configuration (Material), and proper workflow (Method)• Project 7 (August – September 2018): Mauritius operation team onboarding in Las Vegas, Nevada, U.S., introduced team members fundamental operational knowledge, coached team members on fundamental store operational activities, and evaluated team members’ performance• Project 8 (October 2018): Initiation of New Operations Manual in Ann Arbor, Michigan, U.S., established fundamental structure of new operations manual and documentation management process in cloud, and completed first version in Subsection Human Resource Development in Section New Market Opening Show less

  • Manager - International Business – Asia-Middle-East-Africa (AMEA) Region

    Feb 2022 - Jan 2024

  • Program Leader – International Ops Consultant, Pacific Region

    Jul 2018 - Feb 2022

  • Specialist – International Ops Consultant in Training

    Sept 2017 - Oct 2018
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  KFC

  Nov 2024 - now

  Operations Manager - South Asia