Teri Jackson

Experience

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  Providence Medical Center

  Jan 1987 - Feb 1992

  Staff Nurse and Assistant Nurse Manager

  Critical care nurse in Post Anesthesia Recovery, ICU, ERAssistant nurse manager with supervisory responsibility for 12 staff nurses

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  Liberty Mutual Insurance

  Mar 1992 - Apr 2015

  LIBERTY MUTUAL INSURANCE – Boston, MassachusettsManager – Utilization Management, 11/2012 to 4/2015Related Skills: Operations Management, Clinical Program Management, Vendor Relationships, Quality Assurance, Strategic Planning, Regulatory Compliance, Budget Optimization, Coaching and DevelopmentLed a team of 75 Utilization review staff to maintain regulatory compliance and determine the validity of medical treatments requests using evidence based treatment guidelines. Developed a three-year plan focused on a new integrated service delivery model of utilization review services. Minimized costs by cultivating and managing strategic vendor relationships. Managed team training, development and performance to foster a collaborative dynamic that drove productivity and accuracy. Saved $200M annually by eliminating unnecessary expenditures identified when medical treatment requests did not meet evidence based treatment guidelines. Raised utilization team quality scores from 80% to 95% by implementing a new quality assurance program. Cut new hire training time by 33%, from 6 months to 4 months by introducing improvements to the new hire training program and tracking methodology for new hire performance to ensure effectiveness. Achieved unconditional URAC reaccreditation through independent audit confirming 77 separate standards related to quality were met. Show less LIBERTY MUTUAL INSURANCE – Boston, MassachusettsProduct Manager – Medical Bill Review Operation 11/2009 to 11/2012Related Skills: Project Management, Quality Assurance, Team Development, Business Process Change, Budget Optimization, Cost Containment, Operations ManagementDirected the clinical medical bill review services division to maximize savings through strategic product management and extensive operational improvements. Implemented and motivated the achievement of new quality standards to realize exceptional savings. Contributed to revenue growth through process analytics that validated changes in product pricing model. Achieved annual savings of $55.1M that grew by 28% year-over-year by maximizing growth and profit through aggressive performance monitoring. Successfully recovered over $1M in overpayments by developing process improvements based on internal audit findings. Show less LIBERTY MUTUAL INSURANCE – Boston, MassachusettsProduct Manager – Pharmacy, Ancillary Medical Services & Physical Medicine 3/2003 to 11/2009Related Skills: Product Creation and Implementation, Marketing Strategy, Quality Assurance, Business Process Change, Formulary Design, Data Analytics, Strategic Business Partnership ManagementDirected the product division to increase profitability through business process development, product development and strategic marketing initiatives. Redesigned and the pharmacy and ancillary medical programs into industry recognized leaders by creating and implementing new service delivery models. Fostered partnerships with key business partners to secure year-over-year savings, including procuring and evaluating RFPs. Ensured contract compliance by creating and implementing a new business partner auditing process. Ability to think laterally and be inventive in terms of finding solutions to problems.  Saved $54M in costs over 6 years by leveraging extensive analytics to identify savings opportunities and elimination of unnecessary expenditures.  Grew penetration in the medication dispensing network from 75% to 92% through a collaborative relationship with a pharmacy benefit manager and two of the industry’s largest third party billers. Show less LIBERTY MUTUAL INSURANCE – Portland, OregonManager and Assistant Vice President – Medical Disability Services 3/1992 to 3/2003Related Skills: Business Development and Process Change, Formulary Design, Clinical Program Design, Data Analytics, Strategic Business Partnership Management, Operations Leadership, Budget Management and ForecastingManaged the regional medical disability services division in 5 Northwest states, the division operating budget and product development. Innovated multiple products and services to make significant contributions to business growth and profitability. Directed all business strategy to effectively market new products. Led consistent network and market expansion by cultivating and managing key business partner relationships resulting in substantial savings. Guided development of integrated medical disability case management, formulary and employee benefit products, leading product go-to-market strategy. Developed and led the roll-out of the first worker’s compensation prescription drug program, an innovation that increased profitability in a line of business with rapidly growing costs. Recipient of the Spirit of Liberty Award for my work originating the pharmacy program for the Group Health Product that was sold in the marketplace Show less

  • Manager Utilization Management

    Nov 2012 - Apr 2015

  • Product Manager Clinical Medical Bill Review Operation

    Mar 2009 - Nov 2012

  • Product Manager National Pharmacy, Ancillary Medical Services and Physical Medicine Programs

    Mar 2003 - Nov 2009

  • Medical Affairs Assistant Vice President

    Mar 1992 - Mar 2003
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  Gallery 10 Kitchen + Entertaining

  Apr 2016 - Dec 2018

  In partnership with Pure E-Commerce I have founded a new online boutique called Gallery10kitchenplusentertaining.com. http://gallery10kitchenplusentertaining.com offers a broad marketing appeal to people who enjoy focusing on the heart of the home ~ all things kitchen, great cuisine and accessories that harmonize with the entertaining process alongside family and friends. My business concentrates on the details that provide unique and memorable entertaining experiences. My goal is to provide customers with a unique shopping experience that offers access to select kitchen, specialty food and entertaining products not easily found or available in other online businesses. Show less

  • Founder and CEO

    Apr 2016 - Dec 2018

  • Founder and CEO

    Apr 2016 - Dec 2018