Harry Pope

Experience

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  Currys PC World Business

  Dec 2012 - Jul 2013

  Knowhow Support

  Customer interaction and sales. In this role I would interact with customer and find the best solution to meet their needs, along with technically support them throughout this process.I also worked on the Knowhow team technically supporting users with system setup / troubleshooting.I undertook this role around my A-Levels.

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  AffinIT Ltd

  Aug 2013 - Aug 2014

  IT Support Analyst

  Duties Included Working as part of a team to support clients in the everyday running of their IT systems. Answering phone calls, talking with clients to find solutions and site visits for physical networking issues. IT sales, including hardware, software and various other solutions i.e cloud products. Responsibilities and Achievements Working with Windows & Mac OSX based machines, Windows Server 2008 R2, Windows SCCM 2008 R2 monitoring, VMware and active directory. LAN, WAN and VPN network troubleshooting. Cloud services and support. OS imaging / image rollouts. Daily issues to include On site business network, hardware and software support. Router configuration. Switch configuration and installation. LAN installation. Show less

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  Veritek Global Ltd

  Nov 2014 - Jan 2016

  2nd Line Helpdesk Agent / TL

  Duties Included Working as part of a team to support a variety of client’s issues with their photographic equipment. Problem solving, talking with clients to find the best solution to their issues.Producing training material and running training sessions for members of staff from IT, CS, Asset Management & Finance.Rota drafting, team schedules, ticket monitoring, call feedback, data analysis and feedback. Running reports on team performance, maintain the ticketbase.Project management for internal infrastructure changes.Responsibilities and Achievements Working with Windows based PC’s, Windows Server 2008 R2 and active directory. LAN, WAN and VPN network troubleshooting. Image rollouts.Daily issues to include Effective use of both telephone and remote connection based troubleshooting and problem solving. OS, software, device and driver support. Show less

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  Alice in Città

  Jan 2016 - Apr 2016

  English Teacher (Travel)

  Teaching Italian children aged between 5-11 graded English. Including lesson planning, classroom management and carrying out lessons as part of an English project at the state school.Responsibilities and AchievementsWorking in a EFL classroom environment, teaching graded English to a high standard.Daily issues to includePlanning lessons, classroom management, effective communication.

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  Welbeing

  Feb 2017 - Jun 2017

  Senior Desktop Support

  Duties Included Heading up a small team for site wide IT Support. Customer system configuration and programming, customer services, customer relations. Server support & maintenance .Responsibilities and Achievements Supporting both clients and on-site staff with unit programming and IT issues. Microsoft and OSX support, physical system and networking support. Rotas for 12hr shift support pattern, training sessions, ticket monitoring & overview, senior issue escalation. Daily issues to include Assisting my team with programming of help units, as well as general technical management responsibilities. Server maintenance. CSR & Junior helpdesk training. Show less

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  DXC Technology

  Jul 2017 - Jan 2018

  Technical Support Analyst

  Duties Include Supporting business clients with their technical issues for a contracted basis. Working as part of a busy technical team to ensure the highest possible quality of service. Responsibilities and Achievements Working in a multi OS environment, supporting users with a mix of Windows 7, Windows 8, Windows 10 and OSX. LAN, WAN and VPN network troubleshooting. Daily issues to include Network Troubleshooting, OS Support, Software application support, high standard client service and relation, remote and telephone support, efficient use of a ServiceNow based ticketing system. Mobile device and tablet support, both android and iOS. Show less

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  SureSkills

  Jan 2018 - May 2018

  365 Migration Engineer

  Duties Include Supporting business clients in a site wide Office 365 migration project contract, along with other OS, Software, Hardware and Networking reports. Visiting multiple sites throughout IE & NI.Responsibilities and Achievements Working in a multi OS environment, supporting users with a mix of Windows 7, Windows 8, Windows 10 and OSX. Office 365, Outlook installation / configuration / usability, LAN, WAN and VPN network troubleshooting. User training material creation & session execution.Daily issues to include Network Troubleshooting, OS Support, Software application support, high standard client service and relation, desk side and email support, efficient use of a Windows Server Service Manager based ticketing system. iOS mobile device and tablet support. Citrix application installation & troubleshooting. WYSE thin client support. Show less

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  FDS UK & Ireland, A DXC Technology Company

  Aug 2018 - Apr 2021

  Level 2/3 IT Engineer

  Duties Include Providing system administration & senior on site support for end business users for a large multinational financial client based in Dublin City Centre.Responsibilities and Achievements Working in a Windows OS & infrastructure environment supporting 300+ users in the Dublin City Centre office. System administration across multiple management applications. Large scale encryption, OS & application migration projects. Daily issues to include Network Troubleshooting, OS Support, software application support, high standard client service and relations, desk side and email support, efficient use of servicenow based request environment and ticketing system.iOS & Android mobile device and tablet support. Full Active Directory administration across site for users, computers & groups. McAfee ePolicy orchestrator system management. MobileIron mdm management.Full laptop & GroundControl / Mobile Iron device builds.HPE Tape backups. Show less

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  MetLife

  Aug 2018 - Apr 2021

  Level 2/3 IT Engineer

  Duties Include Providing system administration & senior on site support for end business users for a large multinational financial client based in Dublin City Centre.Responsibilities and Achievements Working in a Windows OS & infrastructure environment supporting 300+ users in the Dublin City Centre office. System administration across multiple management applications. Large scale encryption, OS & application migration projects. Daily issues to include Network Troubleshooting, OS Support, software application support, high standard client service and relations, desk side and email support, efficient use of servicenow based request environment and ticketing system.iOS & Android mobile device and tablet support. Full Active Directory administration across site for users, computers & groups. McAfee ePolicy orchestrator system management. MobileIron mdm management.Full laptop & GroundControl / Mobile Iron device builds.HPE Tape backups. Show less

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  Ekco

  Apr 2021 - now

  • Technical Security Presales Consultant

    Apr 2025 - now

  • Technical Alignment Engineer

    Jun 2022 - Apr 2025

  • ☁️ Engineer

    Apr 2021 - Jun 2022