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Saurabh Ray

Saurabh Ray

Followers of Saurabh Ray1000 followers
location of Saurabh RayMumbai, Maharashtra, India

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  • Timeline

  • Skills

    Portfolio management
    Relationship management
    Account management
    Resource management
    Bpo
    Program management
    Outsourcing
    Management
    Team management
    Vendor management
    Service delivery
    Crm
    Offshoring
    Pre sales
    Transition management
    Business analysis
    Business process improvement

  • About me

    Experienced Cluster Head with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Portfolio Management, Business Relationship Management, Customer Relationship Management (CRM), and Offshoring. Strong business development professional with a Bachelor of Technology (B.Tech.) focused in Computer Sc. & Engg. from University of Calcutta.

  • Education

    • University of Calcutta

      1988 - 1991
      Bachelor of Science (B.Sc.) Hons. Physics

    • University of Calcutta

      1991 - 1994
      Bachelor of Technology (B.Tech.) Computer Sc. & Engg.

      Activities and Societies: Cultural functions

    • Indian Institute of Management Ahmedabad

      2022 - 2023
      Advanced Management Program

  • Experience

    • Tata Consultancy Services

      Jun 2003 - Feb 2009

      Worked as Global Relationship Manager for one of the largest Financial Services customers based in North America owning end-to-end Sales and Delivery Responsibility of Application Development & Maintenance, Infrastructure Management, Service Desk management and large ERP implementation project by managing more than 500 associates across multiple locations in India and U.S. Worked as Business Relationship Manager for leading Retail card manufacturer in USA

      • Global Relationship Manager

        Mar 2007 - Feb 2009

      • Business Relationship Manager

        Jun 2003 - Mar 2007

    • Tata Consultancy Services

      May 2009 - Sept 2017

      Was heading the Business Process Services Cluster consisting of Energy & Resource, Utility and Hitech verticals for TCS from 2012 till 20 17. Was responsible for managing the overall P&L for the cluster globally generating revenue more than 250 M USD annually across United States, United Kingdom, Australia, Japan, Europe, Philippines and Middle East. More than 9000 associates were servicing 30 customers across the globe Headed the ERU (Energy, Resource, Utility) vertical for TCS BPS from 2009 till 2012. During this time ERU vertical in BPS grew from 3.6 M USD to 100 M USD in 4 years taking its headcount from 260 FTE to 6000. Led the team to win multiple transformational deals in UK and Australia market.

      • Vice President and Head of Domain BPS Cluster

        Jul 2012 - Sept 2017

      • Vice President BPO

        Jan 1995 - Sept 2017

      • Domain Leader - ERU unit of TCS BPS

        May 2009 - Jul 2012

    • Wipro

      Sept 2017 - Dec 2020
      Vice President and Head of Global Delivery - Energy, Natural Resource, Utility and Construction Unit

      Spearheaded as the key strategic leader of the ENU Business Unit; Oversaw service delivery of 100+ accounts across the globe. Held financial accountability of $ 1.1 B annual revenue, while leading matrix teams 10,000 associates in vertical delivery, operations, workforce management and project management domains. Catered to clients from diverse industries with key focus on revenue growth, margin enhancement, operational excellence and customer satisfaction. Drove innovation & automation, ensured adherence to SLAs and formulated plans to contribute to growth of business. Liased with CXOs of client organisations to help drive technology transformations, efficiency and service optinisation. Show less

    • TATA Power

      Feb 2021 - now

      • Chief of Digital & IT - Generation and Enterprise

        Aug 2023 - now

      • Head - Enterprise Application

        Feb 2021 - Aug 2023

    • Nelco Limited

      Apr 2022 - now
      Board Member

  • Licenses & Certifications

    • Innovation Leadership Consortium by Tuck Executive Education at Dartmouth

      The Tuck School of Business at Dartmouth
      Jan 2013

    • A Master Class in Digital Leadership

      MIT Sloan School of Management
      Jun 2015