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Athanasios Varvouzos

Athanasios Varvouzos

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location of Athanasios VarvouzosGreece

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  • Timeline

  • About me

    Senior Service Manager, ITIL®, SAFe®, DipTeach, BEng, MSc, MBA

  • Education

    • Technologiko Ekpaideutiko Idrima, Lamias

      2002 - 2006
      Bachelor of Engineering - BE Electronic Engineer 7,11/10

    • HELLENIC AMERICAN UNION

      2013 - 2015
      IT Trainings

    • Hellenic Open University

      2011 -
      Bachelor’s Degree Computer Science

    • University of the Aegean

      2019 - 2021
      Master of Science - MS Information and Communication Systems 8,19/10

    • Hellenic American University

      2015 - 2018
      Master of Business Administration (M.B.A.) ΜΒΑ 3.7/4

    • Tulane University - A.B. Freeman School of Business

      2017 - 2017
      Master of Business Administration - MBA Cross Cultural Management

    • School of Pedagogical and Technological Education

      2007 - 2008
      Pedagogical and Teaching Proficiency Program of Pedagogical Training 8,6/10

  • Experience

    • Navarino Telecom SA

      Sept 2008 - Nov 2014

      • Technical Support Manager

        Jan 2013 - Nov 2014

      • Senior Technical Support Specialist/Deputy Manager

        Sept 2010 - Dec 2012

      • Technical Support Specialist

        Sept 2008 - Aug 2010

    • Globo PLC

      Dec 2014 - Nov 2015
      Technical Support Manager

    • TRASYS GREECE

      Jan 2016 - Dec 2018
      IT Service Manager

    • INTRASOFT International

      Jan 2019 - Jan 2022

      • Senior Service Manager

        Jul 2021 - Jan 2022

      • IT Service Manager

        Jan 2019 - Jun 2021

    • Netcompany-Intrasoft

      Feb 2022 - now
      Senior Service Manager

      Department: GreeceProjects: EUIPO, ECHA, CUSTDEV3, FITSDEV3, DMS, CDTA and EURAXESS, ITSMMethodologies: ITIL, Agile, PM2Responsible resource manager for:a. Service Management teamb. DG1 Service DeskDuties:• Supervise Service Managers by ensuring that they are performing to the best of their abilities.• Negotiate Service Level Agreements and ensure that these are met.• Ensure that all IT Service Management processes, Operational Level Agreements and Underpinning Contractsare appropriate for the agreed service level targets.• Monitor and report on service levels.• Provide high-level management direction to the service teams and Service Managers.• Manage the customer up to senior management level.• Propose/arrange training for team members.• Utilise and motivate the team to resolve complex technical problems and improve processes.• Prioritise workload/timelines for the team, and budget/spend.• Perform evaluation, auditing and quality checking. Show less

  • Licenses & Certifications

    • Lean Six Sigma Foundations

      LinkedIn
      May 2019
      View certificate certificate

    • ITIL® Intermediate Certificate in IT Service Design

      AXELOS Global Best Practice
      Mar 2019

    • Operational Excellence

      Hellenic American University
      May 2018

    • CCNA

      Cisco
      Apr 2014
      View certificate certificate

    • ITIL Foundation

      AXELOS Global Best Practice
      Feb 2017
      View certificate certificate

    • Docker & Kubernetes in Action

      Agile Actors #learning
      Jul 2020
      View certificate certificate

    • Putting ITIL® into Practice: DevOps for ITIL® Practitioners

      LinkedIn
      May 2019
      View certificate certificate

    • Putting ITIL® into Practice: Problem Management Techniques

      LinkedIn
      Mar 2019
      View certificate certificate

    • ITIL® Intermediate Certificate in IT Service Operation

      AXELOS Global Best Practice
      Oct 2018

    • ITIL® Intermediate CPD

      AXELOS Global Best Practice
      Apr 2021
      View certificate certificate