Sharbjit Sharma

Experience

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  Shoppers Stop

  May 2009 - Jul 2011

  Customer care associate

  Shoppers Stop Ltd. -Customer Care Associate & Fashion Assistant.Responsibility & Achievements> Responsible for the product awareness, customer satisfaction and driving the sales.> Exceeded goal sales by building productive relationship with in-store personnel.> In-depth knowledge of the products and services provided.> Maintaining the stock records.> Support in visual merchandising.> Maintaining high standards of presentation and cleanliness across the store.> Managed order processing, inventory control and store arrangements.> Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced policies. Show less

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  BESTSELLER

  Jul 2011 - May 2014

  FLOOR MANAGER

  Bestseller India Pvt. Ltd. > Responsible for brand veromoda sales productivity. > Daily team briefing and motivating on the same. > Handling objection of customer and resolving their query. > Ensuring high level customer service in store. > Supporting the store team and manager to increase revenue streams and profit targets. > Demonstrating good product knowledge to customers on key promotions and offers. > Plan and implement Operations procedures in the store to deliver the desired level of customer satisfaction. > Delegating task to store employee to regulate smooth function of the store. > Inventory management to ensure availability of relevant merchandise. > Ensuring stock replenishment while closing. > Maintaining the stock records. > Support in visual merchandising and store arrangements. > Ensuring all areas of the store remain tidy at all times. > Minimizing the shrinkages below 0.5% doing global count on weekly basis. > Responsible for financial management and closing activity. > Maintaining, tracking, and implementing sop in store. > Training on product and customer service to all store employee. > Interacting with buyers and brand head for product related feedback. > Suggesting commercial display to regional vm and country vm. Show less

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  Vodafone

  Nov 2014 - May 2016

  Retail Store Manager

  VODAFONE MOBILE SERVICES Ltd. - Delhi Ncr Retail leader with profound and broad expertise in every aspect of store management. Critically evaluates and minimizes operational costs in context of store profitability. Creates and promotes caring customer service program for entire staff. Coaches every employee toward individual goals. Establishes retail environment that encourages positive customer experience and promotes realization of sales targets. > Responsible for store profit and loss account. > To handle store and their operation , sales etc. > Responsible for cash and stock reconciliation. > Responsible for employee engagement activities. > Manage stores revenue, including cash handling, deposit reconciliation and delivery of deposits to bank. > Actively promoting the brand, generate awareness to build customer advocacy and achieve sales & service goals > Develop and implement employee performance evaluations and improvement plans. > Resolve customer problems or complaints by determining optimal solutions. > Ensure Interior and Exterior and Store is maintained to company Standards > Conduct regular Stores meetings and Morning Briefings. > Provide exceptional customer service and ensure the employees also provide the same level of service > Daily coordinating with different departments like CSD, IT for customer escalations and CAF management activities. > Customer Escalation handling and getting end to end resolution. > Responsible for Sales, finance, operations, stock and visual audits at store outlet. Show less

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  Inditex

  Aug 2017 - May 2019

  Department Manager
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  Landmark Group

  Jul 2019 - Mar 2023

  Store Manager
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  Apparel Group Steve Madden

  Mar 2023 - now

  Store Manager