Adrian Cooper, MBA

Experience

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  US Army

  Aug 1999 - Aug 2003

  Non-Commissioned Officer, Rank of Sargent

  Supported 3/4 Air Defense Airborne Battery Commander, 1st Sergeant, and Platoon Sergeant through leadership and educational training.Collaborated with leadership on battery training and coached individual responsibilityManaged equipment and vehicles of Air Defense equipment valued at over one million dollars.

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  Grossmont College

  Aug 2003 - Aug 2005

  Veteran Affairs Liaison

  Collaborated with senior admissions office managers to deliver value to the student veteran population through customer success management.Assisted and guided the student veteran population through the VA educational benefits process.Maintained sensitive student file documents

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  Kaiser Permanente

  Sept 2008 - Sept 2011

  Procurement Analyst/Procurement Coordinator

  Collaborated with a team to manage buying and purchasing medical commodities for all medical centers in Northern California.Provided customer success management to all regional office personalManaged and verified freight authorization for ergonomic furniture and medical supplies. Maintained and managed ergonomic and paper supply tracking system.

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  MINTED.

  Oct 2012 - Jan 2013

  Customer Success Associate

  Delivered a positive customer experience from the beginning to complete the customer journey.Collaborated with the creative team and product quality assurance team to meet customer expectationAssisted senior management with VIP customer triage.

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  The Art Institutes

  Feb 2013 - Jun 2015

  Admissions Marketing Coordinator

  Collaborated with the President and admissions leadership in planning and marketing for prospective students campus-wide.Coordinated inter-campus mail delivery for all facultyCreated and facilitated student engagement programming for the student bodyFiled and maintained student admission records

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  Gumas

  Sept 2014 - Apr 2015

  Account Management Intern/Account Coordinator

  Collaborated with senior account managers on social media developmentMaintained project reports.Collaborated with the junior account manager to analyze client SEO data.Prepared and edited Pet Hoteling client's social media channels.Conducted market research and provided recommendations for brand positioning.Collaborated with senior account managers to develop global tennis brand digitalmarketing ads and curated catalog content for the web.

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  24 Seven Talent

  Jun 2015 - Apr 2017

  Brand Ambassador

  Brand/Product EndorsementsBrand PromotionMarketing ActivationsField MarketingProblem-solving and data analysis using Excel and Salesforce toolsOperation and vendor management

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  Allen & Gerritsen

  Jun 2015 - Sept 2015

  Business Leadership Intern

  Collaborated with the senior business leadership managers to coordinate marketing projects and facilitate meetings with clients and creatives.Collaborated with senior traffic manager and producer to monitor digital and traditional marketing campaigns and compile competitive analysis data.Collaborated with senior proofreader to proofread and copy-edited all marketing collateral for a fast-casual restaurant and financial services client. Resulting in a 20% decrease in productionerrors.

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  MyLikes

  Feb 2016 - Feb 2017

  Account Manager

  Managed sales funnel effectively and forecasted requirements across multiple industry accountsWorked with insights to lead, understand, and leverage data for categories, consumer times, and retail channelsCultivated solid professional relationships with suppliers and key clients to drive long-term business developmentExperienced in A/B Testing and copywriting and developed strategic plans to meet and exceed client goalsLearned proprietary software to manage campaigns to scale and optimizeProblem Solving and Data Analysis Show less

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  Live Nation Entertainment

  Mar 2017 - Apr 2019

  Logistics Operations Specialist

  Maintained and managed logistics transportation and customer serviceCollaborated with tour and e-commerce vendor managementUtilized data collection through evaluations to improve the vendor-customer journeyManaged currier/transportation cost, productivity, and timeline targetsProblem-solving and data analysis using Excel and SalesforceOperation and vendor management

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  SoFi

  Apr 2019 - Sept 2019

  Junior Project Manager

  Utilized data collection through evaluations, surveys, and outreach to inform program development and user adoptionManaged, Opened/tracked purchase order budgets via (Oracle NetSuite)Implemented new Project and Digital Asset Management software (Wrike to Workfront integration)Managed projects from end to end (digital marketing and SEO)

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  Apple

  Sept 2019 - Oct 2019

  Resource Management Coordinator

  Established, developed, nurtured candidate process, maintained and managed MARCOM candidate pipelineMaintained relationships with all candidates and external and internal stakeholders to encourage conversions

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  Kaiser Permanente

  Jan 2020 - Aug 2020

  Associate Project Marketing Manager

  Collaborated with Kaiser Permanente Graduate Medical Education directors and offsite management and maintained compliance data.Plan and implement projects based on strategic department goalsDefined key performance indicators and implemented enterprise-level measurement, analytics, and reporting methods to gauge success.Optimized inbound and outbound programs based on individual campaignsReported progress against goal targets. Co-managed all action items and tracked the completion of the lifecycle.Introduced critical medical experts to drive educational learning objectives and increase Graduate Medical Education participation by 25% Show less

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  IBM

  Apr 2021 - Apr 2022

  Graduate Co-op ISV Solution Sales Program Manager

  Collaborated on the execution and implementation of complex marketing/ad projects to identify target audiences from concept to release.Managed risk and developed optimized communication plans to engage interested individuals through the Full LifecycleDeveloped customer journey mapping and root cause analysis to establish marketing communication for IBM executives, showing recommended mitigation plans and improvements with key business partners.Analyzed sales business problems, provided insights and recommendations, and managed project tasks to ensure transparent project status reporting.Managed and created models, presentations, program records, reports, and proposals with Excel, Power BI, Tableau, and Trello.Collaborated with Business Success Managers on marketing collateral, increased business by 20%. Show less

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  EOS IT Solutions

  Nov 2022 - now

  Collaborate with META Edge Network Service labs/data center engineers and operations teams to integrate new capacity additions seamlessly with the existing infrastructure, encompassing network topology, cooling systems, and power management.Coordinate and manage project logistics, including procuring critical data center infrastructure components such as servers, network switches, storage arrays, and power distribution units (PDUs).Assist the Senior Project Manager in developing comprehensive project plans, including work breakdown structures (WBS), schedules, and resource allocation requirements.Assist in preparing project presentations and technical reports for internal and external stakeholders, including data center capacity planning and utilization reports.Contribute to developing and improving project management processes and templates, promoting efficiency and consistency across labs/data center projects. Show less Support META Supply Chain Process Analyst with project management, deadlines, and stakeholder communications.Collaborate and support the Service Delivery Manager with IT logistics management through project planning and coordination to meet commitments within the statement of work.Monitor project plans and schedules and report data analysis of the global IT Smart Locker logistics program.Handle operational IT logistics requests from critical stakeholders via Asana.Develop Standard Operating Procedures (SOPs) and create internal documentation while implementing standards, procedures, and best practices that ensure a cohesive, consistent, and uniform global IT logistics program.Manage daily and weekly updates to project tasks, updating all collaborators and key stakeholders on project progress, barriers/ blockers, and successes. Show less

  • Labs/Data Center Project Coordinator

    Jul 2024 - now

  • Information Technology Project Coordinator

    Nov 2022 - Jul 2024