Kirsty Mae Bernadas

Experience

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  TeleTech Philippines

  Oct 2013 - Oct 2016

  Resolution Specialist

  Take over escalated calls Provides product/service information by answering questions; offering assistance to agents. Maintains call center database by entering and verifying information; updating contact log. Improves quality results by recommending changes. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

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  ABC360

  Apr 2018 - Nov 2019

  English Second Language Teacher

  Prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal. I keep track of student progress and customize individualized plans for students with special requirements.

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  UTalk Philippines

  Dec 2019 - Jan 2022

  English Second Language Teacher

  Prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal. I keep track of student progress and customize individualized plans for students with special requirements.

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  EXL Service Philippines, Inc.

  Jan 2022 - Jul 2022

  Healthcare Advocate

  Provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed customer satisfaction.Responsible for answering inbound calls regarding member's health care needs, while following up on commitments in a timely manner.Acts as a single-point-of-contact for both Providers and Members. Explains member plan of benefits, member's rights and responsibilities in accordance with contracted arrangements, claim status information, benefit coverage, plan eligibility, dental, vision, pharmacy, HSA, provider details, care management, on-boarding, tool usage and available programs/resources. Show less

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  Yokly

  Aug 2022 - now

  Account Executive

  Receive live transfers and appointments from the telemarketing team, follow up leads, discuss terms with potential clients and schedule them for a Discovery Session or an introductory meeting with the VA and the team. I work closely with other managers to address short- and long-term sales goals and strategies.