Everlyn Onyango

Experience

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  Central Point Technologies

  Mar 2003 - May 2020

  Printing Bureau Attendant

  A computer bureau that offered Printing, Binding, email and social media solutions.Key Duties and Responsibilities.★Offered correspondence for calls. emails and on the other communication mediums.★Tasked with typing and typesetting.★Graphic design artworks including logos.★Carried out lamination and binding services.★Attended to customers and responding to their queries.★Simple accounting using Spreadsheet, Making PowerPoint presentations and General office management. Key Accomplishments.★I was able to self-educate through tutorials to grasp new ideas of making my job easier and engaging.★I managed to incorporate social media use as part of revenue stream (Yahoo messenger). Show less

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  Foxconn Communications

  Aug 2010 - Feb 2011

  Office Manager

  Key Duties and Responsibilities.★Assisted the Director in decision making if need be★Petty cash management.★Office administration including settling office bills promptly and timely ordering of required supplies.★Attended to employees’ issues and supported in resolving their needs.★Graphic Designer-Handling all graphic design and printing works★Processed payment vouchers operating simple book keeping Retrieving and sending of e-mails. Key Accomplishments.★I successfully initiated petty cash account.★I ensured that all the designs for the quarterly magazine was done in time to allow printing of the same. Show less

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  Dry Dock Suppliers Ltd

  Feb 2011 - Mar 2013

  Office Administrator

  A SME that deals in road construction for authorities such as KeNHA, KURA and KeRRA Key Duties and Responsibilities.★Prepared tender documents★Prepared and Remittance of tax returns★Computed financial records based on routine information using MS Excel and QuickBooks★Petty cash management.★Processed payment vouchers.★Drafted of various correspondences and e-mails★In-charge of processing payments for office utility bills and purchased of other office consumables.★Maintained an efficient filling system.Key Accomplishments.★Consistently processing and submitting of monthly statutory deductions on time as per schedule.★I ensured that all monies given out for expenditure as petty cash, were accounted for through submission of receipts.★I developed a work plan for managing office duties such as paying utility bills, vehicles insurance & licenses renewals. Show less

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  Docucare

  Jun 2013 - now

  One of the major printing firms in Mombasa dealing in printing, branding, archiving and bulk photocopying services. The Company has been in operation for more than 10years and takes pride in serving various clients from diverse institutions such as Hospitality industry, Government Institution, Universities, Hospitals among others.Key Duties and Responsibilities.★Leave Management: -Managing and updating the leave schedule. ★Onboarding of employees: - Carrying out of induction for new employees, the execution of employee on boarding and induction programmes.★Learning and Development: - Conducting training needs analysis and organizing both internal and external trainings for our staff.★Records Management: - Maintenance of employee records both on the HRMIS and physical file copies.★HR Policy formulation and implementation: - Assist in drafting of HR policies in line with the employment act.★Management of outsourced contracts.★Staff performance and attendance management.★Ensuring adherence to Health and safety standards including the COVID 19 protocols at the work place.★Managing staff wellness programs ensuring that staff are aligned.★Separation: - Conduct exit interviews and ensure all the due process is followed. Key Accomplishments.★Successfully recruited top employees who have positively impacted their departments. Show less Key Duties and Responsibilities.★Compiled monthly marketing reports for management decision making.★Managed accounts for the company’s major clients such as; Aga Khan Hospital, Pride Inn Paradise and Flamingo Hotels, Sarova White sands Hotel, KEMRI Kilifi, KRA among others.★Coordinated deliverables within agreed timelines.★Held weekly meetings with the marketing team to review emerging issues. ★Prospected for new clients.★Compiled and prepared reports on monthly revenue and targets achieved by the marketing team.★Organized customer service week activities to ensure that our clients enjoy good customer care services.★Mitigated customer complaints and escalated challenging concerns in line with the escalation matrix.Key Accomplishments.★Meeting monthly performance KPIs.★Consistently met sales targets for print and graphic design jobs. Show less Key Duties and Responsibilities.Human Resource duties.★Staff Welfare management for better results in productivity.★Employee records management.★Ensured implementation of safety, health and wellness programs for the staff.★Implemented the company’s HRM reward and compensation policies.★Worked in collaboration with other line managers to ensure a performance based culture in the company.★Maximized staff potential and performance through performance appraisal, review and feedback.★Planned for staff training on areas where there are performance gaps.★Organized recruitment, selection and onboarding of new employees.Administrative duties.★Managed incoming & out-going calls and emails.★Led and direct the administrative function of the business through policy formulation.★Managed an itinerary and diary system for the General Manager and other designated Managers and bring up scheduled tasks for review and attention.★Personal Assistant to General Manager.★Planned and organized for meetings, preparation of Power Point presentations and meeting minutes.★Arranged for travel and accommodation for management team and staff.★Managed customer complaints and feedback and offered appropriate remedial action among others.★Responsible for preparation of tender documents.★Developed and fostered a strong client relationship. Key Accomplishments.★Staff welfare: - Introduced Staff tea and convinced colleagues to join one of the Saccos.★Successfully implemented staff records management standards ensuring credibility of staff records. ★Formulated social media policy to curb time wastage and to safe guard the company as well as staff.★Organized staff training on Customer Care policies which helped in customer retention.★Successfully introduced staff feedback surveys that led to improved staff engagement . Show less

  • Human Resources and Administrative Assistant.

    May 2020 - now

  • Sales Marketing Manager

    Jun 2019 - May 2020

  • HR and Administrative Assistant.

    Jun 2013 - Jun 2019