Mark Kilgallon

Experience

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  AIB

  Jun 2012 - May 2013

  Customer Service Advisor

  Customer Service Advisor in Direct Banking call centreCall handling on credit cards and bank accountsDealing with customers in arrearsFraud Prevention on credit cardsWorking in collaboration with Credit Control, Sales and Phone Banking, handling 70-80 calls per day

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  Permanent tsb

  Jan 2014 - Jan 2014

  Customer Service Advisor

  Handling calls on customers wishing to switch banksSelling Current Accounts and Credit Cards Inbound and Outbound calls to prospective customersFollow up Calls and Admin for customer retention

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  Cornmarket Group Financial Services

  Aug 2014 - Oct 2015

  Retirement & Investment Administrator

  • Dealing with public sector retirees over the phone, making appointments for them with expert consultants• Allocating clients to consultants each quarter to ensure parity amongst them• Selling the benefits of investing in bonds or ARFs after retirement• Assist the Team Leader with overall running of retirement team• Monitoring campaigns to ensure hit rates and targets were met

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  New Ireland Assurance

  Oct 2015 - Aug 2018

  Group Retirement Claims Administrator
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  Link Asset Services

  Aug 2018 - Mar 2019

  Loan Analyst
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  Simon Shirley Advisors

  Apr 2019 - Sept 2019

  Client Relationship Executive
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  Fidelity Investments

  Sept 2019 - now

  Performance Reporting Associate Analyst

  The Performance Reporting team is responsible for ensuring the accuracy of Retail, Institutional and managed clients’ rate of returns data before being published to Fidelity.com.As a Associate Analyst, I am responsible for validating account outliers/exceptions and working with internal stakeholders to correct any data errors in a timely manner.• Researching and resolving daily exceptions generated from the Rate of Return calculation engine • Validating outliers through data analysis by understanding cash flows, interest, accruals, and market values in the performance measurement process• Maintaining operational and written supervisory procedures in accordance with divisional standards• Participating in various projects and process improvement initiatives focused on improving the existing workflow, quality and efficiency in the process Show less