KaToya Caesar

Experience

• 

  Dallas Regional Medical Center, Health Management Associates

  Jul 2007 - Oct 2009

  Assistant Director Business Office
• 

  MedAssets

  Oct 2009 - Oct 2015

  • Achieved 95% of revenue targets by accurately forecasting project go-live dates and meeting forecasted completion dates. Proactively set and managed expectations with internal and external stakeholders regarding project scope, deliverables, timelines, status reporting, and issues & risks. • Accountable for quick issue recognition, identification, and application of appropriate resources necessary to resolve issues timely. This allowed for 100% of smooth transitions from Sales to Implementation and from Implementation to Client Support Show less • Responsible for maintaining approximately $20+ million dollars in annual revenue by ensuring overall client satisfaction through successful delivery of MedAssets services to new and existing customers. Ensured client needs were met in ways that improved customer satisfaction and increased financial ROI. • Served as escalation point of contact for the Account Management team for solution questions, issues, training, and support. Performed training needs assessment to identify opportunities of service delivery improvement and value-add to clients and increase product sales. Implemented formal site visit and follow up protocols to ensure the Account Management team documented findings in a consistent manner. Show less

  • Project Manager

    May 2013 - Oct 2015

  • Manager, Account Management

    Oct 2011 - May 2013

  • Senior Account Manager

    Jul 2011 - Oct 2011

  • Account Manager

    Oct 2009 - Jul 2011
• 

  Unified Physician Management

  Oct 2015 - Feb 2018

  Director Account Management

  • Had pivotal role in the establishment and management of the Account Management team in Texas supporting over 50+ OB Physician practices while maintaining approximately $80M in annual revenue• Led in all strategic & tactical internal projects i.e SalesForce implementation, rollout of Time of Service strategies for collections, created transition process from Implementation to Account Management, established post go live training process for new physician practices, created onboarding manual for new hires, and implementation of defined policies & procedures for Account Management teams Show less

• 

  InstaMed

  Feb 2018 - Apr 2020

  Strategic Account Director
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  Kyruus

  Oct 2020 - Jul 2021

  Strategic Account Executive
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  Salesforce

  Aug 2021 - May 2023

  Senior Solution Engineer
• 

  Salesforce

  Aug 2023 - now

  Customer Success Manager