Velislava Nikolova

Experience

• 

  Axway

  Mar 2017 - Sept 2017

  Technical Support Engineer

  Application support for Managed file transfer products;Installing and configuring supported application on virtual machines(VMware) on both Windows and Linux OS, building the initialconfiguration – standalone/ cluster, authentication and accesscontrol, configuring different scenarios based on customerprerequisites.

• 

  Hemmersbach

  Oct 2017 - Jun 2018

  Service Delivery Manager

  Being part of newly formed team with the task to identify andmanage service improvement activities, where being responsible tocreate and maintain process documentation, to act as a furtherescalation point for unresolved or escalated calls, to report metricsand KPIs on a weekly basis and to propose process improvements.

• 

  ContourGlobal

  Jul 2018 - Dec 2020

  Corporate network maintaining based on Active Directory services –over 150 servers and 1400 workstations in single AD Domain.Windows Server 2008,2012,2016 maintaining – remotely, Windows 10installing and maintaining – remotely and locally, supporting upgrades,deploying and managing MS updates and patching via SCCM.Managing AD objects – Users, Computers and Groups,Access Management, Group policy management, Corporate Antivirus (SymantecAV and EP) and Antispam management (Barracuda email security)Supporting implementation of projects and internal changes – leadinga project for AD Enhancements – monitoring the AD replication health.PowerShell – managing scheduled tasks, preparing scripts for both - AD and O365.Manage workstations and server via SCCM – software updates, serverupdates, managing sites, distribution points.O365 administration - Exchange, SharePoint, Teams.Okta Administration.Backup solutions - Druva, Veeam.Endpoint protection -Sophos, MBAM. Show less

  • Information Technology System Administrator

    Jan 2020 - Dec 2020

  • IT System Engineer

    Jul 2018 - Dec 2019
• 

  Modeshift

  Jan 2021 - now

  • Delivery Manager

    Jul 2021 - now

  • Delivery and Support Manager

    Jan 2021 - now