Kenneth Muthomi

Experience

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  Nawasco

  Nov 2009 - Mar 2010

  Systems Administrator
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  Jenga Web Ltd

  Jan 2011 - Jul 2013

  SEO Lead / Web Developer

  Beginning my IT career as a Search engine optimization and growing into a web and systems developer in an IT services company. On a usual day I collected client requirements in systems, digital presence & other IT needs, put together a solution proposal, planned the requirements and managed the project to deliver required solution withing budgets and timelines;Client engagement: meetings and correspondence with clients to collect requirements. Define the scope of work, budget (some relative to milestones) and timelines. Coordination of project between technical colleagues & client.Technical: building websites in HTML, PHP, CSS, database in SQL, others in CMS (common Joomla & Wordpress), writing newsletters for email and web distribution, systems setup and configuration, upgrades patching, Search Engine optimization etc.Skill building: appraise Search engine optimization & Web development teams on arising trends, tricks and loopholes. Training new colleagues on best practice, training client teams on new systems, websites or social media profiles on projects completion and technical support. Show less

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  Dunhill Consulting Ltd

  Aug 2013 - Dec 2017

  IT Co-ordinator - TRM

  Joining the Largest Mall in East Africa at the time, I was responsible for availability of IT infrastructure in the mall; ISPs & Telephone services into the building, fiber backbone for Service distribution to tenants, Structured cabling for surveillance provision & public address systems, in-mall WiFi design & installation, digital presence of the mall including website & social media profiles, day to day availability of IT resources to mall customers and management office.IT Infrastructure: joint between ISPs and their client within the mall delivering a high availability network, planning and installation of surveillance resources like CCTV, public address infrastructure, parking resources. Asset and resource maintenance.Data & Analytics: Coordination of data from tenants, in-mall WiFi, Google analytics, twitter analytics, Facebook insights, Alexa & Google web console to benefit marketing decisions on mall promotions and themed campaigns, data collection to support IT based projects like mall loyalty programme partnerships with providers.Digital Presence: Development of the malls website, updates, Search engine optimization on the website ensuring it was ranked top of related search results. Conceptualization of digital campaigns to deliver outreach, engagements or following on the Malls social media platforms.Administrative roles: support users on a day to day basis in IT systems, user training at the mall management office. IT related budgets oversight for existing assets maintenance, upgrades and new projects. Show less

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  Majid Al Futtaim

  Jan 2018 - Sept 2023

  IT Manager - Department of Organization, Systems & Information - Carrefour

  Leading the Department of Organization Systems and Information (DOSI), the Team and I ensure all business systems (Servers, Applications, Networks and other Hardware) are available to users in the organization and that users are optimally using these systems for their day to day operations and inform their commercial decisions.DOSI delivers operational excellence to the business by leading, studying and improving all Operational processes: Aligning to business strategy in terms of customer experience, budget working capital and optimization of resources by work organization and standards management.Projects Management, Networks installation, setup and maintenance of high availability connection; VLANs, Routing, security, SSIDs control, DHCP, device maintenance, failover tests e.t.c.IT Asset: Routers, Switches, Wireless LAN Controllers & Access points, network & data cabinets, Host machines (to host Virtual Machines), PABX, POS Servers, Backup drives, printers, computers and accessories.Computer & Information Systems: Server virtualization and replication, Office 365, Active directory, DHCP, file & print servers, WDS & WSUS services, application & SQL databases, weighing Scales, Telephone services. High availability, upgrades, authentication and health maintenance.Work Organization in Business Process: all retail business activities are controlled by defined standards and supported by information systems & IT resources. I ensure standards are observed and controlled in measurable business indicators; stock availability, warehouse organization, replenishment processes, price accuracy etcHuman Capital development: team lead, scheduling, performance reviews. Training and skills development; Information systems training, data & analytics trainings, operational standards & work organization trainings e.t.c.Finance: IT Capex and Opex budget control, stock control to maximize working capital by ordering right quantities & delivery schedules organization. Show less

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  KOKO Networks

  Oct 2023 - now

  Experienced ICT lead with a demonstrated history of delivering impactful technology solutions. Responsible for the ICT function, including:Strategic Alignment and Team Leadership: Formulating and implementing an ICT strategy that directly enables the overall business strategy, while simultaneously mentoring & building capability of a high-performance team execute that strategy. Infrastructure and Governance: Building and maintaining a robust and secure cloud-native technology infrastructure to maximize scalability, agility and cost-effectiveness. Enabling adherence to cloud security best practices, governance frameworks and compliance standards within a cloud-based environment.Business Applications: Overseeing the selection, implementation, integration and management of SaaS-based applications and systems to streamline business operations, enhance productivity and derive business value. Ensuring interoperability and data integration across the SaaS ecosystem.IT Service Desk and Operations: Leading and optimizing SLAs on the IT service desk and operations to provide efficient and effective support to end-users, achieving high levels of service availability and business user satisfaction.Programs & Projects Management: Leading and delivering key IT projects from planning to completion, managing costs, timelines, and resources effectively. Show less

  • Head of ICT

    Dec 2024 - now

  • Manager, ICT Infrastructure & Business Applications

    Oct 2023 - Nov 2024