Cynthia Ughelu

Experience

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  Nigerian Institute for Oceanography and Marine Research,, NIOMR.

  Mar 2016 - Jul 2016

  Intern

  In this role, I conducted a range of analyses, starting with Proximate analysis, where I tapped into the Kjeldahl method to determine the nutritional composition of our samples. I also delved into the realm of Molecular Biology, performing Polymerase Chain Reaction (PCR) to amplify DNA.Beyond biology, I assessed water quality through physicochemical analysis, ensuring safety and compliance with health standards. Additionally, I applied preservation techniques, specifically local dehumidification, to maintain the integrity and longevity of our samples. Show less

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  Federal Institute of Industrial Research, FIIRO

  Jul 2016 - Sept 2016

  Intern

  In this role, I was involved in the innovative process of deriving enzymes from waste materials, turning what was once discarded into valuable biological catalysts. My work also encompassed fundamental microbial analysis where I cultured various microorganisms and used staining techniques to examine and identify them under the microscope. This dual approach not only promoted sustainability but also ensured a thorough understanding of microbial behavior.

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  Jumia Nigeria

  Mar 2018 - Sept 2018

  Customer Experience Personnel

  In this role, I built strong, trusting relationships with clients by always being there for a chat, whether on the phone or via email, and making sure they knew they could count on me. I made sure our customers felt heard and supported, not just when they bought something but afterwards too.Whenever a problem popped up, I was all over it, working hard to sort things out quickly and thoroughly. I was also proactive in reaching out to customers through phone and email, ready to answer their questions, address their concerns, and offer the support or advice they needed promptly. Show less

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  Ministry of Science and Technology

  Jul 2018 - Jun 2019

  NYSC Corps Member

  In this role, I gathered and securely stored important data, ensuring it was kept safe and organized for easy access. Using Microsoft Office tools, I turned numbers and stats into clear, compelling visuals for analysis and presentations that everyone could understand.I also crafted detailed analytical reports and designed dashboards that provided at-a-glance insights, helping us make informed decisions and share our findings effectively.

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  Unique Biotechnology West Africa Limited

  Jan 2019 - Feb 2020

  Researcher

  In this role, I worked on some really interesting research on Black soldier flies, exploring how they could be a cool new protein source for farm animals. This included planning out our experiments, keeping track of all the results, crunching the numbers, and then sharing what we found with the higher-ups.Writing was a big part of my job too—I put together papers, reports, and proposals for future research projects. And when it came to making sure our products and materials were top-notch, I had that covered as well. I ran tests, kept an eye on our lab, and made sure everything was up to the mark quality-wise. Show less

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  SOI Consulting Ltd

  Dec 2019 - Dec 2020

  Research Analyst

  In this role, I conducted thorough market research to understand the industry for a startup, paving the way for a strategic market entry. This involved crafting detailed questionnaires and engaging with participants through interviews to gather valuable insights.Also, I analysed competitor activities and consumer preferences, distilling critical data points. Using Power BI, I transformed this data into meaningful visual narratives, crafting insightful reports that informed and shaped the startup's go-to-market strategy. Show less

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  JK & O

  Feb 2020 - Sept 2020

  Junior Consultant (Research & Strategy)

  In this role, I conducted market research and analyzed trends, competitors, and their offerings to identify market opportunities. I gathered and interpreted data on customer preferences and buying habits, which informed our understanding of market potential and demand drivers. I formulated strategies for brand positioning based on in-depth market analysis. Additionally, I developed and disseminated academic content, including articles, reports, and infographics, to educate and engage the public.

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  Sterling Bank Plc

  Dec 2020 - Jan 2021

  Data Analyst
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  AXA

  Jan 2021 - Dec 2022

  Business Transformation Analyst (Process Re-engineering)

  In this role, I focused on enhancing operational efficiency and spearheading process improvements initiatives across the company. I worked closely with various departments to identify inefficiencies, designing and implementing solutions that improved productivity and cut costs. Using data, Lean Six Sigma & Agile methodologies, my team & I developed platforms that delivered measurable gains.I also played a key role in product development, ensuring clear communication between the business, users, and developers. I managed the design and dev team's workflow, created wireframes, and developed product roadmaps. My facilitation of SCRUM events and proficiency with Azure DevOps Server kept our projects on track.One of my notable accomplishments was leading the creation of the Partners Platform, which streamlined policy booking and transaction management between AXA and its partners. This project reduced processing time drastically and decreased the reliance on paperwork and emails.I also improved our internal commission calculation tool for sales agents, ensuring smooth onboarding and payment processes, whilst maintaining strong relationships with all team members and stakeholders. My focus on user feedback and change management strategies led to quick and comprehensive adoption of new products.To support adoption, I created user guides and used Analytics tools to analyze customer behavior, which helped increase user engagement by 37%. My multifaceted role was instrumental in driving change, fostering a culture of continuous improvement, and maintaining the company's competitive edge through operational excellence. Show less

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  Transsion

  May 2021 - Sept 2022

  User/UX Researcher

  In this role, I worked closely with product managers and developers, using tools like personas and user journeys to make design recommendations that ultimately increased our user satisfaction by a quarter. I played a key role in guiding the UI/UX enhancements for an app used by over 20 million people, ensuring a unified direction and execution.To keep our research efforts consistent and on schedule, I introduced a Research Plan that became our best practice blueprint. I rolled up my sleeves and got involved in over 100 interviews, focus groups, and surveys, diving deep into the data to understand our users' needs. Additionally, I shared my expertise by leading UX Research training sessions, spreading knowledge and skills across the team. Show less

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  Cisco

  May 2024 - now

  The Connection Circle is a dynamic program offered as part of the CBP (Connected Black Professionals) EMEA (Europe, Middle East and Africa) Professional Development pillar. Its purpose is to facilitate mentoring that will nurture CBP Mid-in-Career (MIC) individuals with professional development and personal growth opportunities through peer-to-peer and multi-level relationships. Participants focus on skill-building, problem-solving, self-awareness, and reflection and have this personalized opportunity for mentees to get proximate to mentors through formal and informal topical discussions. It is also an opportunity for peer mentoring and for executive mentors to grow their network amongst other participating mentors.In this program, I am a Course Content Creator, Responsible for creating the mentoring content for each session. Show less

  • Technical Product Owner (Collaboration Tools)

    Jan 2024 - now

  • CBP UKI Communications Co-Lead

    Sept 2024 - now

  • CBP EMEA Connection Circle; Course Content Creator

    May 2024 - now