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Lalu Arya Hartama Kusumanasa

Lalu Arya Hartama Kusumanasa

Business Owner

Followers of Lalu Arya Hartama Kusumanasa157 followers
location of Lalu Arya Hartama KusumanasaMataram, West Nusa Tenggara, Indonesia

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  • Timeline

  • About me

    Administrative Assistant @ PT Bank NTB Syariah | Data Analysis

  • Education

    • DQLab

      2024 - 2024
      Data Analyst with SQL and Python in Google Platform Data Processing

      This course is designed for aspiring data analysts looking to master data analysis using SQL and Python on Google Cloud Platform (GCP). The curriculum focuses on practical skills for data manipulation, analysis, and visualization using powerful tools like Google BigQuery for data querying, Google Colab for Python-based analytics, and Google Looker Studio for data visualization. Through hands-on projects and real-world case studies, we learn to create insights and deliver impactful data-driven… Show more This course is designed for aspiring data analysts looking to master data analysis using SQL and Python on Google Cloud Platform (GCP). The curriculum focuses on practical skills for data manipulation, analysis, and visualization using powerful tools like Google BigQuery for data querying, Google Colab for Python-based analytics, and Google Looker Studio for data visualization. Through hands-on projects and real-world case studies, we learn to create insights and deliver impactful data-driven recommendations. Show less

    • DQLab

      2023 - 2024
      Data Analyst with Excel Data Processing

      This program is designed for individuals aiming to become proficient data analysts with a focus on Excel as their primary tool. We learn how to collect, process, analyze, and visualize data effectively. The course emphasizes practical, hands-on experience in using Excel for data analysis, covering essential functions, data manipulation techniques, and reporting skills. By the end of the course, we will be equipped to make data-driven decisions, generate insights, and support business goals.

    • BRI Corporate University

      2018 - 2018
      Enhancement Relationship Manager - Credit Program Banking, Corporate, Finance, and Securities Law

      This Enhancement training program is designed to elevate the competencies and effectiveness of Relationship Managers (RMs) in managing Bank BRI’s credit portfolios. The program aims to strengthen credit analysis skills, risk management, customer relationship building, and broaden participants' knowledge of sustainable business development strategies for credit. Additionally, the training provides updates on Bank BRI’s latest credit products and services, as well as digital tools that support… Show more This Enhancement training program is designed to elevate the competencies and effectiveness of Relationship Managers (RMs) in managing Bank BRI’s credit portfolios. The program aims to strengthen credit analysis skills, risk management, customer relationship building, and broaden participants' knowledge of sustainable business development strategies for credit. Additionally, the training provides updates on Bank BRI’s latest credit products and services, as well as digital tools that support credit management. Show less

    • BRI Corporate University

      2018 - 2018
      Development Relationship Manager - Credit Program Banking, Corporate, Finance, and Securities Law

      This training is designed to develop and prepare Relationship Managers (RMs) specializing in Bank BRI’s credit programs. The goal is to provide in-depth knowledge of credit products, credit analysis, risk management, and essential skills for building and maintaining strong client relationships. Additionally, the training will equip participants with effective communication and marketing strategies to sustainably grow the credit portfolio.This training program includes interactive sessions… Show more This training is designed to develop and prepare Relationship Managers (RMs) specializing in Bank BRI’s credit programs. The goal is to provide in-depth knowledge of credit products, credit analysis, risk management, and essential skills for building and maintaining strong client relationships. Additionally, the training will equip participants with effective communication and marketing strategies to sustainably grow the credit portfolio.This training program includes interactive sessions involving group discussions, case studies, credit simulation cases, and practical exercises that allow participants to apply their knowledge in real-world scenarios. Show less

    • BRI Corporate University

      2017 - 2017
      Customer Service Unit Development Banking and Financial Support Services

      This training program is designed to develop and enhance the skills of Customer Service Unit (CSU) staff at Bank BRI. The goal is to provide participants with comprehensive customer service skills, an understanding of Bank BRI’s products and services, and the ability to effectively address customer inquiries and issues. Through this training, participants will improve their service quality, customer engagement, and problem-solving skills to provide a superior customer experience.This… Show more This training program is designed to develop and enhance the skills of Customer Service Unit (CSU) staff at Bank BRI. The goal is to provide participants with comprehensive customer service skills, an understanding of Bank BRI’s products and services, and the ability to effectively address customer inquiries and issues. Through this training, participants will improve their service quality, customer engagement, and problem-solving skills to provide a superior customer experience.This program includes a combination of interactive workshops, role-playing exercises, case studies, and group discussions. Participants will engage in practical scenarios to apply their skills, alongside coaching from experienced trainers to enhance their service capabilities. Show less

    • BRI Corporate University

      2017 - 2017
      Enhancement of Customer Service Unit Banking and Financial Support Services

      This enhancement training program is tailored to improve the advanced skills and effectiveness of Customer Service Unit (CSU) staff at Bank BRI. The objective is to elevate customer service quality by equipping participants with advanced communication, problem-solving, and product knowledge. This program focuses on enhancing customer interactions, managing complex customer issues, and strengthening cross-selling abilities to create a positive and impactful customer experience.This program… Show more This enhancement training program is tailored to improve the advanced skills and effectiveness of Customer Service Unit (CSU) staff at Bank BRI. The objective is to elevate customer service quality by equipping participants with advanced communication, problem-solving, and product knowledge. This program focuses on enhancing customer interactions, managing complex customer issues, and strengthening cross-selling abilities to create a positive and impactful customer experience.This program employs interactive methods such as role-playing, case studies, and real-life scenarios to allow participants to practice their skills directly. Group discussions and coaching from experienced trainers are also included to provide actionable insights for customer service excellence. Show less

    • University of Mataram

      2010 - 2016
      Bachelor's degree Marketing/Marketing Management

    • SMAN 1 Mataram

      2007 - 2010
      SOCIAL SCIENCES

  • Experience

    • Elrica Says-Wooden Crafting and Design

      Mar 2012 - Aug 2014
      Business Owner

      • Pioneered wooden name crafting and design initiatives in Indonesia through innovation and creativity within the industry• Provided comprehensive training and knowledge transfer sessions to wooden crafters in Sesela, West Lombok, empowering local artisans with advanced techniques and expertise• Achieved a 60% success rate in enhancing skills and value among wooden crafters, resulting in tangible improvements in craftsmanship and market competitiveness.• Tripled monthly revenue within a span of 3 months through the implementation of effective communication strategies and targeted social media marketing campaigns on platforms including Instagram and Blogger Show less

    • Kelurahan Pagesangan Timur

      Jan 2015 - Feb 2017
      Office Staff

      • Collecting property taxes from every resident in the urban village.• Managing and reporting the daily attendance of all employees in the office.• Compiling data on property taxes from every resident in the urban village and preparing reports based on this information.• Conducting location surveys related to permits requested by residents, including business permits and other permits. Subsequently, reporting the results to the Department of Investment and Integrated Licensing Service Mataram City for further action.• Acting as a facilitator to address the needs and complaints of residents regarding public facilities. Assisting residents in submitting proposals to the relevant departments (e.g., submitting proposals for repairing damaged or unpaved roads to the Department of Public Works and Spatial Planning of Mataram City for budget allocation in the following fiscal year). Show less

    • PT Bank Rakyat Indonesia (Persero) Tbk

      May 2017 - Feb 2019

      • Achieved 80% (800 million of a billion) of the funding target through Direct Gift Savings Accounts through negotiation and effective communication skills• Conveyed the benefit of banking services in order to figure out mutually beneficial solutions for customer financial problems• Handled 10 out of 13 problematic and uncooperative customers within one semester by demonstrated strong conflict resolution abilities and customer service skills• Efficiently provide backup support as a teller and credit administrator to enhance operational efficiency and positive relationships between company and customers Show less

      • Relationship Manager Loan

        Jun 2018 - Feb 2019

      • Customer Service

        May 2017 - Jun 2018

    • PT Bank Danamon Indonesia, Tbk.

      Sept 2019 - Dec 2019
      SME Banking Specialist

      • Managing a portfolio of small and medium-sized enterprise clients.• Providing financial advice and solutions tailored to meet the needs of clients.• Negotiating and structuring financing agreements.• Collaborating with internal and external stakeholders to ensure client satisfaction.

    • PT Bank NTB Syariah

      Feb 2020 - now
      Administrative Assistant

      • Achieved over 100% of accuracy and reliability in processing financial data by developing automated dashboard for customer settlement calculations with financing account numbers for efficient tracking• Transformed manual administrative tasks into automated processes which successfully performed 90% efficiency and accessibility of customers collateral, insurance, and claims data• Standardized financing agreements across all branches using the Finance Originating System (FOS) in collaboration with consumer and IT divisions• Demonstrated proficiency in Microsoft Excel with advanced formulas and functions• Increased productivity by automating repetitive tasks, resulting in working time and company cost savings Show less

    • Senyum Desa Koordinator Wilayah Lombok

      Jan 2023 - Dec 2024
      Regional Facilitator

      Senyum Desa is a legally established foundation focused on social and educational development, particularly in empowering and building remote communities across Indonesia. As a Regional Facilitator, you will oversee the implementation of empowerment programs designed to uplift coastal communities. This role involves ensuring the effective execution of initiatives that promote marine environmental conservation, foster marine-based creative economies, strengthen maritime legal literacy, and expand educational access for coastal communities. You will also collaborate with local stakeholders to ensure the successful delivery and impact of these programs. Show less

    • PT. Bank NTB Syariah

      Jul 2023 - Jul 2023
      Liaison Officer

      • Coordinated with organizers of the National Development Bank Leadership Forum to provide assistance to leaders of development banks across Indonesia• Provided personalized liaison officer support to the Chairman of the Board of Directors of PT. Bank BPD Papua, including administrative assistance, scheduling coordination, and facilitating communication between stakeholders

    • Outlier

      May 2024 - now
      Language AI Trainer for Indonesian

      I contribute to several exciting projects and task focused on training multilingual AI systems. These projects involve writing, ranking, and evaluating AI chatbot prompts through my proficiency in English and native fluency in Indonesian which have been instrumental in driving these initiatives forward.

  • Licenses & Certifications

    • Fundamental Hypnosis

      Indonesian Hypnosis Center
      Oct 2016

    • Fundamental Account Management and Problematic Financing Handling

      Strategic Learning Consulting
      Nov 2023

    • EF SET English Certificate 58/100 (B2 Upper Intermediate)

      EF SET
      Nov 2024
      View certificate certificate

    • Data Analyst with SQL and Python in Google Platform

      DQLab
      Apr 2024

    • Data Analyst with Excel

      DQLab
      Jan 2024

    • Enhancement Relationship Manager - Credit Program

      PT Bank Rakyat Indonesia (Persero) Tbk
      Oct 2018

    • Business Communication Etiquette

      LPPMS - Mustika Ratu
      Jul 2018