Olga Sochneva

Experience

• 

  Thomson Reuters

  Dec 2006 - Oct 2011

  - Leading 3 regional operations teams in the UK, US and Poland to ensure that they effectively useavailable resources within financial targets to meet customer requirements- As Global Service and Quality Lead - directed investigations into major customer complaints, usingproblem-solving techniques to establish root cause. Recommended and successfully implementedprocess changes resulting in improvements in data accuracy, timeliness and completeness- Change Management – driving the team to take over ex-Thomson tasks after the Thomson Reutersmerger resulting in the team acquiring subject matter expertise of ex-Thomson content and improvement of Timeliness results. Transfer of all UK operations tasks to India- Stakeholder Management – Content Incentive Plan champion, trainer and spokesperson in Filingsrepresenting company incentive strategy to the department. Managing expectations with Team Leaders and senior department managers- Excellent organizational skills – organizer of Gdynia Sales Conference aiming at providing a detailedoverview of Content covered by Data Operations to Sales Specialists. Prize for best presentation of aContent set- Selected high potential employee in 2010, 2011 Show less - Leading a team of 12 staff of Market Analysts/Senior Market Analysts based in Poland, Kuwait and Dubai.- Motivating, supporting and developing staff to adapt to and achieve the changing customer requirements.- Participant of Team Leader Exchange in Bangalore, India, objective: to share best practices applied in local team and drive result improvements in Bangalore team.- Leading new starter induction work stream, consisting of 15 staff from different departments, who took care of the new employees’ first day in the company. The team welcomed circa 1000 new employees. Show less

  • Regional Data Operations Manager, Investment and Research Content

    Oct 2010 - Oct 2011

  • Team Leader, Investment and Research Content, EMEA filings

    Nov 2007 - Oct 2010

  • Data Analyst

    Dec 2006 - Nov 2007
• 

  S&P Global

  Oct 2011 - now

  • Program Management: Execute and coordinate the delivery, implementation, marketing, problem solving and ongoing evaluation of the Ratings Division graduate Program to ensure quality and impact.• Relationship Management: Develop strong relationships with senior Analytical stakeholders and SME’s to manage the Program and develop learning experiences. Create feedback loops on emerging needs. Collaborate with global team members to identify and deliver solutions.• Develop Metrics and Success Measures: Analyze evaluation metrics to measure Program success; recommend improvements and refinements where needed.• Design Learning Curriculum: Deliver a learning and development strategy aligned to the strategic priorities, focused on enabling the Analytical community to produce and deliver the highest quality ratings, research, and insights. Design and organise relevant training for all the Program participants catering to different departments, geografies seniority level, based on the most current business needs.• Enable Self-Directed Learning: Encouraging Program participants to leverage existing training solutions, such as digital libraries and programs from Talent Development for bespoke needs. Build a flexible and sustainable technical learning infrastructure with global resources and best practices• Support the culture of the graduate Program by building graduates community, organizing social events, leadership speaker events, mentorship, learning opportunities, act as a coach to Program participants and their managers Show less • Relationship Management: Liaising with business partners and technology group to oversee data management and data analysis projects. • Develop and implement best data management solutions (for data integration, new data capture, data migration, etc) for analytical business within S&P Ratings, including vendors or in-house solutions• Data Stewardship - provide comprehensive data management support to projects and data initiatives by engaging in end to end project life cycle (Agile approach and Lean management principles) from project initiation, approval, and business analysis phase through deployment and post deployment issue resolution• Data Analysis - provide compehensive data analysis to support decision making via direct data extraction (SQL) and business intelligence tools – MicroStrategy, Tableau, QlikView• Data Governance – advise on industry best practices to define data related policies, standards and data best practices• Drive efficiency and operational improvement through data management and data science principles• Stakeholder Management - act as a strategic partner between the business community (managing director, etc level) and IT development teams to resolve data issues related to business applications and data systems• Participate in technical design sessions and work with technical resources to provide insight during data solution development• Analyze and document the current and future state of the business and data processes to ensure that the context and implications of change are understood by the project stakeholders Show less

  • Manager - Talent Development, Global Program Director

    Jan 2020 - now

  • Senior Associate, Data Stewardship

    Oct 2011 - Jan 2020