Sunil Jones Ajoo

Experience

• 

  Sutherland Global Services

  Sept 2007 - Jun 2011

  Senior Consultant

  Worked as an first line agent. Technical support for Laptop's , Desktop's and Printer's (Canadian Customer)

• 

  Cognizant

  Jun 2011 - now

  Worked in this role from project transition. Creating and maintaining ITIL process documents, driving SLA for service desk and Deskside support team which has global presence. Drive quality, process, CSI & automation. Part of inception handling Queue management, Mentoring new joiners, Own customer application and perform service owner activities. Perform application decommissioning. Monitoring alert server for critical alerts concerning to server alerts, network switch T1 circuit down, backup 64k circuit down, end of day alerts, Item file alerts, Server backup alert failures on KIN Server (Unix Platform) & Pharmacy Server (Linux Platform), POS Servers & Database Servers. working on ITIL ticketing tool to acknowledge and resolve customer issues.

  • Project Manager

    May 2022 - now

  • Cross functional Services Lead

    Apr 2020 - Apr 2022

  • Release Management

    Apr 2018 - Mar 2020

  • Service Design and Transition Specialist

    Dec 2016 - Mar 2018

  • Associate - Team Lead | Application Service Owner & Decommission Lead

    Oct 2013 - Nov 2016

  • Senior Analyst

    Jun 2011 - Sept 2013