Darshan Hadagali

Experience

• 

  Tata Consultancy Services

  Nov 2010 - Jan 2018

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– Wes Bank, Johannesburg, South Africa❖ Capture business requirements for implementation of Documentum repository to align with SARB requirement and transpose them on to functional specification document.❖ Process including digitization of customer documents and back scanning historical documents onto Documentum.❖ Successfully gathered requirements and process for creation of a new SARB and POPI approved document management tool to help organize the document coming in from the customer and save R345000 per quarter and to create destruction process for documents aligning to SARB and POPI requirements.❖ Producing key artefacts related to process, decision making e.g.: Decision Document, Analysis document, Approach Document.❖ Migration of documents from one instance of Documentum to another instance with enhanced security, destruction modules and application of retention policies aligning to SARB and POPI requirements. ❖Handling process related to Non-Taken Up (NTU) customer documents management and aligning the retention policies to the Non-Taken Up (NTU) customer documents.❖ Analysed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements. Show less 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– Standard Bank Of South Africa, Johannesburg, South Africa❖ Designing processes for Standard Bank Personal and Business Banking for Records Management.❖ Processes including digitization of customer documents and back scanning historical documents onto FileNet.❖ Designing destruction process to include destruction of historical customer documents for declined and closed accounts in line with legal and compliance regulatory guidelines.❖ Producing key artefacts related to process, decision making e.g.: Decision Document, Analysis document, Approach Document.❖ Implement governance standards across the portfolio including tracking, monitoring and updating the status of project / program deliverables.❖ Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.❖ Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies. Show less 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– Aviva UK / USA, Bengaluru, Karnataka❖ Development of Customer satisfaction survey portal and received customer appreciation for the same.❖ Development of Customer on- boarding portal to ease the customer experience.❖ Facilitate & review the business processes.❖ Transpose business and functional requirements to system specific requirements❖ Capture requirements for different verticals and transpose them to be functionally implemented.❖ Documented business processes and analysed procedures to align with changing business needs.❖ Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.❖ Collaborated on all stages of systems development life-cycle, from requirements gathering to production releases. Show less

  • Technical Business Analyst Consultant

    Jan 2016 - Jan 2018

  • Functional Business Analyst

    Feb 2014 - Dec 2016

  • Functional Analyst

    Nov 2010 - Jan 2014
• 

  Tata Consultancy Services

  Jun 2018 - Jan 2022

  Automation Consultant and Business Analyst

  𝐂𝐥𝐢𝐞𝐧𝐭: Price Water House Coopers, ManpowerGroup, Bank of AmericaImplementation of RPA on pre-matching process to automate the extraction of report (BofA Trader) of unmatched trades before the value date. This involved activities across multiple asset classes including equities, fixed income, currencies, commodities, and derivatives. Reducing “Trade” fails by 80% and improved TAT and AHT.𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Developed bots using UiPath to update profiles in AOS Portal for different categories of Business process.❖ Automated process of extracting public affiliations details from BoardEx website and then searching for 8-k filing documents and 4.01 items. Gathered requirement and developed process for the extracting 8-k information and EDGAR filing documents for client through US Securities and Exchange Commission website using UiPath. Reduction of 3 FTE's.❖ Mass Billing Process: Developed bots to manage creation of invoices in SAP application send them for approval and post approved invoices on SAP.❖ Assessment of existing processes to determine suitability of RPA Automation❖ Evaluate current processes and examine various ways to re-engineer to satisfy the client requirements along with the company standards.❖ Working closely with the individual project team to gather project status, establish dashboard to track project progress and check the automation state at all stages of RPA life-cycle.❖ Automating the scanning process for cyber security team to scan malicious emails and run URL in different portals to determine whether email is malicious or not. Show less

• 

  Wells Fargo

  Jan 2022 - now

  𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Leading Business Analysis: Conducting comprehensive business analysis to identify and document business requirements and processes. Collaborating with stakeholders to gather, analyze, and validate business requirements for new initiatives and projects. ❖ Driving Process Improvement: Leading efforts to streamline and improve existing business processes for increased efficiency and effectiveness. Implementing best practices and innovative solutions to enhance operational workflows and reduce redundancies. ❖ Managing Stakeholder Relationships: Building and maintaining strong relationships with key stakeholders across various business units. Communicating project progress, risks, and issues to stakeholders and ensuring alignment with business objectives. ❖ Overseeing Project Execution: Managing the end-to-end execution of projects, ensuring timely delivery and adherence to quality standards. Coordinating with cross-functional teams to ensure project milestones are met and deliverables are achieved. ❖ Facilitating Change Management: Leading change management initiatives to ensure smooth transitions and adoption of new processes and systems. Developing and executing change management plans, including training, communication, and support activities. Show less 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔– ❖ Conducting Data Analysis: Performing detailed data analysis to support business decision-making and strategic planning. Utilizing data analytics tools to uncover insights, identify trends, and provide actionable recommendations. ❖ Ensuring Compliance and Risk Management: Ensuring that all projects and processes comply with regulatory requirements and internal policies. Identifying and mitigating risks associated with business operations and project execution. ❖ Enhancing Customer Experience: Designing and implementing solutions to improve customer experience and satisfaction. Gathering and analyzing customer feedback to inform continuous improvement efforts. Show less

  • Vice President

    Feb 2025 - now

  • Senior Business Execution Consultant

    Jan 2023 - Feb 2025

  • Business Execution Consultant

    Jan 2022 - Jan 2023