Dan Istrate

Experience

• 

  BIAS Company

  Sept 2002 - Jun 2004

  IT Operator

  Selling IT products and assisting in getting the best choice for each client.Providing technical assistance when needed.

• 

  Millennium Internet Cafe

  Jan 2005 - Jul 2006

  IT Operator

  Setting up everything needed for the clients, providing technical assistance whenneeded. Reporting the sales to the management team and completing the necessarylegal documentation.

• 

  121 Marketing

  Feb 2007 - May 2008

  Controller

  Verifying allocated areas for the media distribution. Providing guidance to theemployees and assisting the team leader coordinating the employees with theallocated areas. Creating daily reports regarding the field activity.

• 

  Autoclub Contact

  Jun 2008 - Oct 2010

  IT Administrator

  Maintaining the local network and the stations for all the employees within thecompany. Maintaining the relationship with the IT suppliers: Internet connection andMobile phones.

• 

  PFA Sebastian Mortila

  Oct 2008 - Dec 2017

  This was a part time / project based position.Supporting the owner in coordination of day to day activities and supporting theemployees in achieving theirtargets of delivery. Maintaining the relationship with the customers, reporting, planningand coordinating day to day activities. Fast delivering envelops and packages towards the specified addresses and persons.Maintaining the relationship with the clients, billing and coordinating couriers.

  • Operations Coordinator

    Jul 2010 - Dec 2017

  • Courier

    Oct 2008 - Jul 2010
• 

  I DO ADD SRL

  May 2011 - Aug 2013

  Media Distributor

  Media materials distribution on the allocated areas and reporting day to day activit

• 

  Cegeka

  Sept 2012 - Jun 2015

  Support tehnician

  Monitoring and troubleshooting clients infrastructures. Performing maintenance oninfrastructures to prevent incidents. Single point of contact for the client. Following upon tickets until the customer satisfaction is achieved. Assisting and coordinating theteam when necessary in all activities. Participating in recruiting new employees for theteam, training the new employees. Involved in improving the processes so thatmaximum efficiency is achieved.

• 

  Ericsson

  Jun 2015 - Jul 2017

  Service Support Specialist

  Accounts Payable team maintaining the relations with Ericsson Suppliers, assistancewith internal platforms for procurement.Training and assisting new employees in the department.

• 

  SAM Live!

  Jul 2017 - Dec 2018

  Managed Services Consultant

  Project Mangament with Asia partners starting the beginning of the year. Office Management reponsabilities since december 2017. Leading the team from Romania.SAM Live! Services, Bucharest (Romania) Contact engaged clients to provide credentials and technical details for installing the SAMLive infrastructure scanner; Advise customers how to configure their network to be successfully scanned; Clean the databases and modify the information to reflect customer's requirements; Offered regular updates and reports on the activity progress and worked together with the customers on solving the unexpected issues which would have prevented a successful result; Joined the company meetings and worked with the team on developing and improving the tools and software used by both the company employees as well as by the clients. Show less

• 

  Heimdal Security

  Jan 2019 - Jan 2020

  B2B Support Engineer

  Provide support in English for Enterprise customers that are using Heimdal Security application. Troubleshooting software problems and incompatibilities with other. Third-party software(Proxy Servers, Firewalls, VPNs and Antiviruses) Analyzing computer performance for improving network connectivity AD GPO, Microsoft SCCM and any other third party deployment sofware on the market for pushing msi files when needed. Modifying windows batch scripts for easier manipulation of windows functions. Windows, Network and Third party log analysis. Malware analysis and investigation, Computer cleaning and removal of potential threats. Using network monitor, network sniffer apps and performance analyzers for intercepting traffic while doing malware tracking. Show less

• 

  Microsoft

  Jan 2020 - now

  As a Product Manager at Microsoft, I have been instrumental in driving the success of various security and identity management initiatives. My role involves collaborating with cross-functional teams, including engineering, marketing, and customer experience, to deliver innovative solutions that enhance security and streamline identity management for enterprise customers.Key Responsibilities:Product Development and Management: Led the development and management of security products, including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office 365 (MDO), Microsoft Defender for Identity (MDI), and Microsoft Defender for Cloud Apps (MDA). Championed the integration of these products to provide comprehensive security solutions for customers.Customer and Partner Engagement: Engaged with customers and partners to gather feedback, understand their needs, and ensure the successful adoption of security products. Conducted multiple XDR sessions and collaborated with stakeholders to improve product features and drive adoption.Market Analysis and Strategy: Conducted market analysis to identify opportunities for product improvement and growth. Developed strategies to drive the adoption of Microsoft Defender products and improve security attachment rates across different regions.Team Collaboration and Leadership: Worked closely with cross-functional teams to ensure alignment on product goals and deliverables. Provided guidance and support to team members, fostering a collaborative and productive work environment.Key Achievements:Successfully ramped up on MDE, MDO, MDI, and MDA, delivering multiple XDR sessions and driving product adoption.Conducted market analysis and developed strategies to drive the adoption of Microsoft Defender products, leading to increased security attachment rates in various regions. Show less

  • Product Manager - Microsoft Customer Experience

    Aug 2021 - now

  • Azure Identity SME

    Jan 2020 - Jul 2021