James Huang

Experience

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  Geological Solutions

  Sept 2008 - Feb 2009

  Exploration Geologist
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  Columbia Sportswear Company

  Mar 2009 - Sept 2009

  Retail Specialist
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  Dirt Works Australia

  Sept 2009 - Mar 2011

  Sales Consultant

  Take calls from dealer and process ordersProvide technical advice for dealerswarm call potential customers

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  Different Bikes

  Mar 2011 - Jan 2012

  Retail Specialist

  Face to Face retail customer service and salesRepair and service bicyclesordering from suppliersopen and close store

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  Dirt Works Australia

  Apr 2012 - Nov 2019

  Senior Brand Manager

  Key Responsibilities• Fostering relationships with suppliers and clients through regular call cycles, in-store visits and attending international trade shows.• Researching new products to expand brand portfolio according to market trends.• Developing and implementing marketing plans for brands and products.• Management of B2B and B2C websites across multiple platforms including Neto, Wix, Mailchimp, Shopify, Ebay, Catch and Amazon.• Management of digital and print media relationships to coordinate product reviews and product launches.• Organising products and media content for advertising campaigns.• Assisting the purchasing manager with stock forecasting.• Formatting spreadsheets exported from Neto/SAP to create stock and price lists for clients.• Providing customers with technical service and repair of products.• Custom building high-end bicycle wheels.• Processing and resolving warranty claims.• Receiving and dispatching orders via Australia Post eParcel, Couriers Please and StarTrack.Achievements• Established social media presence for the company by:- Implementation & management of Facebook and Instagram pages for Dirt Works- creating and maintaining Facebook page for FirstBIKE (with 14.2K likes and growing);- implementing a weekly newsletter system using MailChimp.• Acquired Pushys Online in 2017 as a dealer and managed the relationship to develop them into Dirt Works’ largest dealer to date.• Represented the company at leading international bicycle trade shows (Eurobike, Taipei Bike Show, Sea Otter, Interbike) from 2016 to 2019, and growing new brands in the Australian market.• Restructured the company’s existing warranty procedure whichincreased efficiency• Major contributor to concepting and developing in-house brands Wayward and Salted Bikes in 2015, from product design and sourcing manufacturers to importing and marketing the product in Australia.• Currently leading the product development of a new model of bicycle.Different Show less

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  99 Bikes

  Dec 2019 - Jun 2022

  • Store Manager

    Jul 2021 - Jun 2022

  • E-bike content creator and support

    Mar 2021 - Jul 2021

  • 2IC

    Dec 2019 - Feb 2021
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  Apollo bikes

  Jun 2022 - now

  NSW/ACT territory manager