Sarah P.

Experience

• 

  Polish Saturday School

  Aug 2010 - May 2012

  Computer Technology Instructor

  Instructed children about computers.Lesson plans included: how to keep a computer running, showing the benefits of a computer, how to use the computer programs.Teaching how to stay safe on the internet.

• 

  Joy Global Inc.

  Feb 2014 - May 2016

  Imaging computer for company with ghost image, and pixie bootAssist end users with installation, configuration and ongoing functionality and usability of desktop hardware, authorized software and associated peripherals within established standards and guidelines.Deploying engineering computersInstalling engineering software Updating Engineering softwareResolving tier 2& 3 help desk issuesMigrating old service desk to new service deskCommunicated to engineers about new service desk migration, and new policiesRecommend and implement product or systems upgrades in moving technology forward.Creating technical specifications/ support documentation for support activity, desktop hardware and related products/services.Supported SolidworksCreated packages for AdeptConfigured and deployed Lotus NotesSupported engineers in AutoCADTeam lead in company switch from Office 2010 to Office 2013Assist/perform desktop support, troubleshoot problems if caused by user error, educate user to avoid recurrence.Perform preventative maintenance and repair of laptop/desktop systems and printers; repair, upgrade, or re-configure desktop systems.Assist with implementation of anti-virus, anti-spyware installations and monitor server. Show less

  • Global Business Solutions Engineering Desktop Support

    Feb 2014 - May 2016

  • Desktop Support

    Feb 2014 - May 2014
• 

  Marek Gawrysz MD

  May 2016 - May 2017

  Marketing Coordinator

  -Created website content-Created newsletters-Created business cards-Updated website-Responded to reviews

• 

  Noble Diagnostics

  May 2017 - May 2019

  -Creating brochures, flyers, business cards.-Assisting sales staff with developing new content-Updating websites-Creating new social media pages-Monitoring trends in social media-Working with Wordpress, and WIX-Created website content-Created newsletters-Created business cards-Updated website-Responded to reviews-Editing photos with Adobe Photoshop-Creating internal website using Dreamweaver-Using Adobe Indesign to create brochures, catalogs, and business cards Show less Installing software Resolving tier 2& 3 help desk issuesUpdating softwareDeploying computersInstalling Windows XP/Windows 7 equipment Network troubleshooting, including wired and wireless devices Backing up end users dataAssist end users with installation, configuration and ongoing functionality and usability of desktop hardware, authorized software and associated peripherals within established standards and guidelines.Installing and connecting network cables, cards, peripheral drivers, and external peripheral devices Show less

  • Social Media Marketing Developer

    May 2017 - May 2019

  • Computer and Information Systems Administrator

    May 2017 - May 2019
• 

  Sunset Technologies

  May 2019 - now

  Senior Information Technology Project Manager

  Managing project scope, identify needed resources, and scheduling for all projectsDeveloping full project plans and associated communicationsIdentifying and manage project dependencies and critical pathIdentifying and resolve risks and issues for the projectPlanning and schedule project timelines and milestonesDefining project acceptance criteria and disseminate this to involved parties throughout project life cycleManaging employees to increase in technical abilitiesWorking with clients to establish project expectations, understand their business needs and develop an implementation schedule that minimizes their downtimeCollaborating across teams to ensure client satisfaction Tracking project milestones and deliverablesIdentifying and communication goals and objectivesIdentifying and addressing improvement opportunitiesEnsures compliance with company policies and proceduresMaintaining HIPAA compliance Ensuring timely processing of claimsOversee inventory and order additional products and supplies when neededEvaluate the selection and shipping process and work to improve efficiencyVerify all invoices against POs for unit price accuracy within receipt from Accounts PayableExpedite and monitor orders, coordinate with vendors and other departments as needed, provide status updatesCoordinate movement of all purchased materials from suppliers and address any supply/supplier issuesManage and verify receiving documentation from suppliers before executing purchase order protocolEnsure integrity of inventory control database Show less