Tiffany J Farina, EdD, CRA, CFRA

Experience

• 

  Liberty Mutual Insurance

  Aug 1998 - Sept 2012

  Instituted a culture of innovation, continuous improvement, and customer focus by engaging all employees in efforts to solve business problems utilizing lean principles and tools. Provided leadership, guidance, and day-to-day support for a team of forecasters, schedulers, intraday analysts, business analysts, and administrative staff (n=18) to optimize staffing levels, telephony structure, and customer satisfaction. Lead business process re-engineering and requirements definition effort for a new Claims system. Lead a team of analysts to develop and implement proprietary policy contracts for all product lines. Lead a team of analysts to manage an assigned segment of business, formulating proposals to revise underwriting programs and procedures to attain business goals and ensure customer satisfaction. Assist in the development of key product and pricing strategies to support profitability and growth objectives. Cultivate a strong rapport with colleagues, management and agency force to develop and maintain premium production, profitability and service standards for assigned territory.

  • Project Manager / Lean Practitioner

    Feb 2012 - Sept 2012

  • Manager, Workforce Management

    Apr 2010 - Feb 2012

  • Sr Business Systems Analyst

    Jul 2009 - Apr 2010

  • Lead Compliance Analyst

    Jun 2007 - Jul 2009

  • Supervising Portfolio Analyst / Sr Portfolio Analyst

    Jul 2004 - Jun 2007

  • Product Analyst

    Jun 2001 - Jul 2004

  • Personal Lines Underwriter

    Aug 1998 - Jun 2001
• 

  University of New Hampshire

  Sept 2012 - Oct 2019

  Assistant Business Director, CEPS

  Supported financial management, budgeting, and planning for the college. Led shared service center staff and operations. Led business process improvements to reduce turnaround time, increase customer satisfaction, and improve employee engagement.

• 

  UNC Gillings School of Global Public Health

  Oct 2019 - now

  As the chief financial officer, provide strategic financial oversight for a complex system of funding sources. Engage internal and external stakeholders to drive a thriving enterprise in a fiscally responsible manner. Provide short-and long-term fiscal and personnel planning for approximately 25 grant-funded staff. Drive operational best practices, communication, and coordination across the organization to preserve solvency

  • Associate Dean for Finance and Business

    Oct 2023 - now

  • Interim Associate Dean, Finance and Business

    Oct 2022 - Oct 2023

  • Director, Finance & Administration

    Oct 2019 - Oct 2022