Francesca Fiocchi

Experience

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  FuturDome

  Jan 2018 - Apr 2018

  Cultural Mediator and Curatorial Assistant

  Art exhibition: "Auto Sacramental", Guido van der Werve.- Organization during public visiting- Assistance in the opening show event- Assistance during collectors negotiations

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  Proxima Milano

  Apr 2018 - Jul 2018

  Creative Producer Assistant

  - Assistant during the "Milan Design Week", on the project "Don’t treat me like an object", created by Patricia Urquiola- Analysis of the customer experience as well as the social and cultural impact of the project which consisted of a virtual design (AI) product- Collect and analyze data to understand the cultural and social impact of this design work

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  SUPERB

  Mar 2019 - Aug 2019

  Customer Experience Specialist

  - Customer relations and problem solving: help customers to understand how to improve communication on the website and the use of the booking software- Product promotion, explanation and customization for new clients and onboarding- Listening and improving relationships with customers owning restaurants in Denmark, Spain and Italy

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  1221 Donatella Lucchi

  Sept 2020 - Dec 2020

  Marketing Communication Assistant

  - Instagram content management: content planning, product communication, coordination with photographer.- Sales: manage the sales process with customers, invoices and orders, on-line and off-line.

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  ADEO

  Jan 2021 - Dec 2021

  Project Manager Assistant CDD

  Lighting Department - Technical & Outdoors- International Market analysis: product line development- Relations with Leroy Merlin’s Head of Products from different countries- Follow-up of the product improvement strategy and follow-up of the product managers' decisions on quantities- Working and coordinating with the team on different lighting projects

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  Val-More Action Advisory

  Dec 2021 - May 2022

  Junior project manager

  - Participate in delivering assigned elements of The Val-More Framework as value creation and strategies- Research emerging trends and new capabilities to enhance the Customer Experience Journey around Lifestyle businesses- Actively contribute to develop and enhance toolkits around Val-More value creation and strategies- Develop presentations for business development, client meetings and interact with clients as required

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  Costa Crociere S.p.A.

  May 2022 - now

  Consumer Marketing Coordinator

  - Communications' planning and adaptation for the French & Belgium market: newsletter, website, offline, digital promotions and magazine.- Teamwork with e-commerce, CRM and social media in Genoa HQ: coordination of all touchpoints.- Manage internal coordination for the launch of campaigns and promotions.- Manage and execute CMagazine and Brochure: language check, collaboration with creative agency, print and coordination with HQ and Trade Marketing team.- Budget: POs for the Consumer Marketing France team.- Benchmarking and analysis support. Show less