Gilbert Gamez

Experience

• 

  Chase

  May 2006 - Nov 2007

  Financial Service Advisor (Card Member Services/Private Label)

  Provided exceptional customer service to our retail, private label, and credit card customers with a broad array of products and service in an inbound call center environment.• Take ownership of each customer while empathizing and prioritizing customer needs.• Resolve conflicts and manage customer expectations.• Determine customer needs and provide appropriate solutions through relationship building.• Approach problems logically and with good judgment to ensure the appropriate customer outcome.• Make appropriate decisions on behalf of the customer quickly and effectively.• Effectively prioritize work to ensure efficiency.• Conduct research as needed.• Required to abide by all applicable regulatory and department practices and procedures.• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools.• Fluency in Windows Operating Systems and Microsoft Office tools. Show less

• 

  AB

  Jun 2008 - Jan 2009

  Client Relationship Associate

  Responded to inquiries in a knowledgeable and courteous manner while working within a team environment to maintain the high-quality standards set by Alliance Bernstein Investor Services and the clients. Served as the “front line” in representing who Alliance Bernstein is and in building a positive perception of the Firm with existing and potential clients.• Responded to customer inquiries with detailed information regarding existing accounts, mutual fund products, fund objectives, and legal requirements.• Performed account transactions, updated account information, and analyzed/researched account activity and history.• Provided service to shareholders and financial planners• Assisted callers with inquiries regarding their mutual fund accounts• Research and problem solving• Processed investment transactions• Answered customer phone calls providing one-stop resolution• Processed a high volume of customer order requests accurately• Researched inquiries through to completion Show less

• 

  Vision Design

  Jan 2010 - now

  Owner / Graphic Design / Web Design / Print / Promotional Products / Apparel

  Create visual concepts by using computer software to communicate ideas that inspire, inform, or captivate consumers. Develop the overall layout and production design for advertisements, brochures, catalogs, flyers, newsletters, business cards, letterheads, direct mail ads, email blasts, social media outlets, and corporate reports. Manage all aspects of design contracts from vision to completion. Handle budget forecasts, project timelines, and client relations.Graphic Design• Make an organization recognizable by selecting the color, images, or logo designs that represent a particular idea or identity to be used in advertising and promotions.• Plan concepts by studying information and materials.• Decide how images and text will go together on a print or web page.• Transform statistical data into visual graphics and diagrams, which can make complex ideas more accessible.• Complete projects by coordinating with outside agencies, art services, printers, etc.• Knowledge of standard printing practices.Web Design• Knowledge of WordPress (Build, install, and support WordPress websites)• Placement and layout of website pages.• Basic Knowledge of SQL Server databases.• Basic Knowledge of HTML/CSS. Show less

• 

  Citi

  Jun 2011 - Aug 2013

  Level 2 Technical Support – Internet Client Services

  Manage resolution of customer issues with the company website, online account access, password resets, and other customer technical problems. Handle escalated internal helpdesk issues not able to be resolved by support staff and supervisors.• Ensure client satisfaction through low call times and high first-time fix rate.• Attention to detail as clients describe computer/internet problems.• Communicate with clients to properly diagnose problems.• Walk clients through problem-solving steps.• Set up/repair computer equipment and related devices.• Train internal and external users to use new computer hardware or software, including printing, installation, word processing, and email.• Share information with fellow colleagues regarding troubleshooting and concerns clients encounter. Show less

• 

  Baptist University of the Américas

  Aug 2013 - Aug 2015

  Director of University Communications

  Lead the University in the strategic development of marketing, communications and public relations activities to generate brand awareness among new constituencies and to foster institutional loyalty, support and ongoing engagement with the University through existing relationships with alumni, churches, donors, denominational partners, staff, students and community leaders.• Direct and supervise the Office of University Communications in delivering clear, consistent and truthful messages to both external and internal publics.• Recruit, train and evaluate Office of University Communications student workers.• Administer department budget, develop and recommend policies and procedures, implement and evaluate programs.• Develop a comprehensive marketing plan that utilizes branding, advertising, public relations and communications strategies to ensure consistency and clarity in communicating the University’s core values, message, icons, and personality.• Coordinate the preparation of all University publications in conjunction with various department/offices, including those of the President, Admissions, Registrar, Academic Affairs, Student Development, Recruitment, and Development to ensure the projection of a unified University image.• Oversee the development of internal campus communications including campus electronic newsletter, special event planning and promotion, chapel event support and campus hospitality.• Serve as the Web site administrator and digital media strategist, supervise and train departmental staff in web content management of web database utilization. Show less

• 

  San Antonio Council on Alcohol and Drug Awareness

  Nov 2017 - Oct 2018

  Marketing Specialist / Graphic Design / Web Design

  Lead the organization in the strategic development of rebranding, marketing, communications and public relations activities to generate brand awareness among existing and new constituencies.• Promoted brand awareness through the development of an attractive new website.• Conceptualized and designed marketing materials, table covers, business cards, flyers, and brochures.• Made the organization recognizable by selecting color, images, or logo designs that represent an idea or identity to be used in advertising and promotions.• Determine the message the design should portray.• Select the type, font, size, color, and line length of headlines, headings, and text.• Decide how images and text will go together on a print or webpage.• Illustrate concepts by designing rough layout of art and copy regarding arrangement, size, type, color and style, and related visual concepts.• Transform statistical data into visual graphics and diagrams, which can make complex ideas more accessible.• Serve as the website administrator and digital media strategist. Show less