Elisabeth Thomas

Experience

• 

  AT&T

  Sept 2011 - Aug 2017

  Senior Project Manager, responsible for leading 5 Project Managers (and their teams) cross-functionally to deliver & operationalise a multi-million dollar IT Platform consisting of more than 20 hardware and software components. • Delivering a scalable and reliable IT Platform to enhance the customer experience by: upgrading digital communication channels, increasing productivity in the operations work centres and providing automated incident status. • Establishing an executive level programme governance structure to include change control processes, issue and risk management and regular stakeholder updates / reports• Communicating the aims and benefits of the programme to the wider AT&T audience and producing customer facing material• Delivering targeted training for internal teams to ensure adoption of new and/or enhanced capabilities• Establishing a continuous improvement processes to optimise the operation going forwards; using insights and analysis gained from the platform and customer feedback. Show less - Project Managed Business Transformation across AT&T’s Global Service Assurance Organisation, delivering significant Operational savings- Provided strategic input to the Transformation roadmap, working with stakeholders to assess impact and benefit of proposed projects- Built and maintained a business process framework for the Transformation Program to facilitate consistent structure, format and access to information. - Performed high quality pre-sales and post-sales management for the Service Assurance Organisation – including evaluation of new custom requirements and the application of innovative support solutions to meet client demands.- Executed effective conflict management, driving positive resolution.- Worked collaboratively with stakeholders from all levels and cross-organisationally, utilising effective communication and strong organisational/leadership skills to deliver results. Show less

  • Senior Project Manager

    Jun 2016 - Aug 2017

  • AT&T Global Business Assurance Transformation Project Manager

    Jun 2012 - Jun 2016

  • Graduate Scheme Recruit

    Sept 2011 - Jun 2012
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  NFU Mutual

  Sept 2017 - now

  • Portfolio Manager

    Jun 2018 - now

  • Project Manager

    Sept 2017 - Jun 2018