Alina Lau

Experience

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  Okami Asian Fusion Restaurant

  Apr 2011 - Sept 2011

  Hostess/Waitress

  ●Processed orders for customers accurately●Prepared and served beverages to patrons●Calculated customer's bills and operated cash register for payments●Managed special party events and group dinners

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  Xe May Sandwich Shop

  Jul 2012 - Sept 2014

  Cashier/Waitress

  ● Served sandwiches to customers promptly● Collected payment from customers● Handled cash register receipts● Ensured supplies were stocked in service area● Trained new employees

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  The Liberty NYC

  Jul 2012 - Nov 2012

  Hostess/Waitress

  ● Greeted and accompanied guests to their tables● Provided menus and informed patrons of daily specials● Served meal and beverages● Prepared tables for meals, which included set up of linens, silverware and glassware

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  University of Hartford Sports Center

  Oct 2014 - Nov 2016

  Cashier

  ●Record keeping, planning, policies, scheduling and related responsibilities to ensure productive operations.●Trained fellow cashiers assisted with their cash limits and guaranteed quality customer service at all times.●Provided coaching and direction to the team to take action and achieve operational goals.●Maintained a calm demeanor during periods of high volume or unusual events, plus managed smooth transitions thereafter to keep cafe operating to a standard and to set a positive environment for the team.●Monitored customer preference to determine focus of sales efforts, plus cross-sold products to ensure customer satisfaction.●Consulted with customers before and after service delivery and modified customer's request based on their directive. Show less

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  Tom's Coney Island

  Jul 2015 - Sept 2015

  Cocktail Waitress, Host

  ●Maintained entrance area and warmly greeted all customers●Calculated bills and collected payment from customers●Collaborated with team members to efficiently perform closing duties and ensured the register was properly locked●Managed the appearance of the shop displays and restocked inventory

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  RCS Professional Services

  Jun 2016 - Nov 2016

  Marketing Associate

  ● Tracked and recorded client data into company’s ConnectWise Customer Relationship Management System (CRM)● Researched and gathered data on potential clients that aligned with RCS’s target market using lead generated lists andLinkedIn Premium Business account● Built, managed and maintained social media platforms such as Facebook, LinkedIn and Instagram accounts for RCS○ Grew 50+ followers on all social media platforms listed above● Attended weekly networking events to attract contacts and leads; constructed an extensive database and critical relationships withpotential prospects Show less

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  GQIT

  Nov 2016 - Aug 2021

  Technical Account Manager

  Projects:● Worked closely with CEO and Senior Technical Project Managers to plan, staff, implement, control and execute projects.● Marked up proposals and submit to clients for approval.● Ensured projects are completed in a timely manner, within budget and at the required level of quality.● Worked with the Senior Technical Project Managers to create and document records, but not limited to: Time Sheets, Certificates of Insurance, and Change Orders that went out to the clients and subcontractors.● Tracked and record progress on jobsites, plus collecting job logs and photos from the field.● Handled insurance for each job site from every subcontractor and ensuring all are current.Account Management:● Worked with CEO to perform comprehensive analysis, and identify new business strategy to drive revenue growth for GQIT.● Assisted with an assessment of current environments, annual strategic technology plans and budgets for all clients.● Frequented onsite visits to clients reviewing best practices, assessments and procedures.● Conducted client end-user On-Boarding meetings and provide monthly and quarterly reports.● Attended all business meetings with CEO to provide business owners with strategic and tactical consulting and advice to ensure the continual alignment of technology to their business goals and objectives.Tech Support:● Communicated technical concepts to a technical and non-technical audience. ● Created and manage tickets using ConnectWise Help Desk ticketing system. ● Troubleshooted hardware and software issues remotely and onsite.● Repaired damaged, virus infected PCs and re-install operating system when necessary.Antivirus experience: IT Brain, Eset, Malwarebytes, Norton, RogueKiller, Kaspersky etc. Show less

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  Fleming-Lee Shue Inc.

  Mar 2018 - Jun 2018

  Office Administrator

  ● Managed phone calls and correspondence (e-mail, letters, packages, etc.)● Supported budgeting and bookkeeping procedures● Created and updated records and databases with personnel, financial and other data● Invoiced clients and kept track of billing/payments● Tracked stocks of office supplies and placed orders when necessary● Assisted colleagues whenever necessary

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  Cooley Monato Studio

  May 2018 - Oct 2018

  Marketing Assistant

  ● Conducted market research and analyzed consumer rating reports and questionnaires● Employed marketing analytics techniques to gather important data (social media, web analytics and rankings)● Updated spreadsheets, databases and inventories with statistical, financial and non-financial information● Composed promotional presentations and wrote marketing content for the company’s website and social media accounts● Supported marketing executives in organizing various projects; plus coordinated department activities Show less

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  The Mount Sinai Hospital

  Dec 2021 - now

  ●Verify and ensure insurance are in-network and accepted by physicians prior to patient's arrival● Collect referrals from patients, and ensure they have prior authorization from their insurance that the visit is covered● Greet patients upon arrival; plus update their insurance and demographics in the practice management system (EPIC)● Train and mentor patient coordinators and administrative staff● Inform staff on patient’s arrival; plus ensure patient's medical records are accessible and ready for physician● Process HIPAA- related paperwork and institutional forms● Schedule follow up appointments for patients as needed Show less

  • Administrative Coordinator- Pediatrics Cardiology

    Mar 2023 - now

  • Patient Coordinator II - Pediatrics Cardiology

    Dec 2021 - Mar 2023