Experience

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  Cancer patient services

  Jan 2015 - May 2015

  Marketing/fundraising intern

  • Aided customers with medical equipment and dietary needs• Assisted in coordinating a $75,000 fundraising event• Created media postings

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  Pikes peak international hill climb

  May 2015 - Jul 2015

  Event management intern

  • Assisted in preparation of PPIHC, a $6.7 million competition, and run of show on event day• Supported Rocky Mountain State Games which hosted 10,000 athletes at over 30 venues• Used online systems (Constant Contact, Tempo Tickets, Smartwaiver, etc.) for effective event management

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  Douglas county high school

  May 2016 - Nov 2017

  Head girls cross country coach/assistant track coach

  • Created individualized training for each athlete• Understood and addressed athletes concerns• Pushed athletes to be the best of their ability by giving them all tools and information available

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  Volunteers of america colorado branch

  Jun 2016 - Jul 2016

  Handyman program admin - temp

  • Managed client sign up for "Cool Down Colorado" by the Handyman Program• Assessed situation of clients, sign up for services, and give referrals throughout Denver Area• Advanced use of Microsoft Office Access and Excel

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  Douglas county school district

  Jul 2016 - Mar 2017

  Substitute teacher

  • Led classes of those aging from Kindergarten to Special Needs to High School• Followed all lesson plans for various classroom types• Used problem solving skills daily

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  The maven hotel

  Feb 2017 - Nov 2017

  Front desk agent

  As part of the Grand Opening team, our goal is to serve guests with excellent customer service as "The Maven of Hospitality". Provided insight and created SOP's for the hotel's front office. Acted as Manager of Duty when needed as well as trained associated on Opera.•Acted as concierge to assist in guest's questions about the city and event•Provided high-end guest service with regular interaction with VIP guests •Confidently checked in and checked out guests as well as provided guest billing and troubleshooting assistance Show less

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  Denver marriott tech center

  Nov 2017 - Aug 2020

  Analyze customer needs and reviewed prospective events to make the best business decision based on the hotel's budget, current business levels, demand, time of year, etc. Negotiate contract details and finalize event details. Manage Midwest territory accounts for events of 100+ sleeping rooms on peak. Reach out to prospective accounts to drive business.Build and maintain a quarter action plan and review weekly with leadershipProvide site tours to clients for prospective events and current clientsProvide guidance and training to new colleagues throughout the sales office Show less Fielded leads for events <100 rooms on peak or <50 people for catering only events. Created proposals, provided site tours of property, negotiated contract details, and orchestrated the event. Constructed event resumes and banquet event orders to present to all hotel departments in weekly meetings. Acted as onsite contact for events. Consistently achieved 100%+ of sales goals - >$250k of revenue per quarter in sleeping room revenue & >$400k in catering revenue per quarterAssist clients in event planning with suggestions to ensure successful eventsProspect new clients through research (competitor reports, past event reports, networking events, and top Denver companies)Create promotions to drive business in need periods to meet budget Show less Assisted entire sales office building events in CI/TY, building contracts, and finalizing event details in CI/TY. Solely responsible for all wedding blocks from initial contact, contracting, and managing when on property and acted as interim Catering Sales Manager.•Ran and managed Data Quality Index Reports monthly to ensure the entire team is maintaining Marriott standards•Acted as the sole contact for all incoming events and opportunities and distributed leads appropriately•Created promotions to drive business for specific need times as well as weddings•Created Purchase Orders and processed all invoices via BirchStreet Show less

  • Sales Manager

    Feb 2020 - Aug 2020

  • Executive Meeting Manager

    Nov 2018 - Feb 2020

  • Sales Coordinator

    Nov 2017 - Nov 2018
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  Cardinal group management

  Aug 2020 - Mar 2021

  Assistant community manager

  Assisted in managing a 240-unit property. Managed accounting records which included rent collection, accounting month end, deposit accounting, past accounts receivable, and invoicing. Contributed to the financial goals of the property through assisting in capital projects and tracking available funds each month. Fielded inquiries and conducted virtual & in-person tours while managing effective lease expiration and resident retention. -Prioritized driving rent collection rates from 15-20% uncollected to less than 10% in the midst of a pandemic-Managed and filed all requests for rent assistance via the Property Owner Preservation Program and in turn received $200,000 for tenants-Prepared and delivered all legal and formal notices in accordance with local and state governments including rent demands, late payment notice, violation of lease terms, and returned payments -Demonstrated the ability to resolve resident concerns Show less

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  Intueat

  Mar 2021 - Jun 2022

  Client success manager

  Manage all client relations & communications for potential, upcoming, and past events. Prospect new B2B clients. Create niche programs for new markets. -Utilize Salesforce to track sales pipeline and accounts. On average 2 new accounts every week and maintain approximately 10-15 accounts at any given time.-Field client event inquiries via phone, email, and website chat. Help expand upon their initial event plan and provide potential future event opportunities to help grow their audience and improve guest experience. -Organize event details (i.e. set-up, dietary restrictions, special requests, menus, etc.) to Chef and communicate to colleagues to ensure a successful event.-Collaborate with leadership team to develop the company and standard operating procedures.-Oversee team projects to ensure project timeline is maintained and provide feedback on progress. Show less

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  Grubhub

  Jun 2022 - now

  Responsible for managing a portfolio of 20-25 Higher Ed accounts from post-sales and onward (building campus/shops in app, installing hardware, training staff, and expanding operations). - Conduct technical training on how to use the Grubhub Campus hardware and applications - Assist in planning marketing initiatives to increase new active users and increased sales - Collaborate with Legal, Sales, Product, Customer Support, Leadership, and external partners to develop solutions for clients Show less

  • Senior Client Success Manager, Campus Team

    Apr 2024 - now

  • Client Success Manager, Campus Team

    Jun 2022 - Apr 2024