Experience

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  Segue software

  Nov 1997 - Jun 2000

  Software engineer

  SilkObserver is a product used to monitor communication between a client and a server in a typical CORBA client/server based application.• Redesigned the user interface to improve the data presentation• Developed new and enhanced GUI using Swing

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  Segue software

  Mar 2001 - Sept 2001

  SilkTest is the industry's leading product for functional testing of Web, Java, and traditional client/server-based e-business applications. It is based on the extension architecture to support testing of different types of applications (VisualBasic; Java Applets, and stand-alone Java applications, etc.).• Optimized the Java extension of SilkTest resulting in a 100% improvement in its performance.• Used JNI to interact with components written in C • Developed code to identify different Swing/AWT components and retrieve their attributes.• Analyzed issues with and developed solutions to enable cross-platform functionality of the product.• Worked in cross-functional teams to enhance the overall user experience of the Java extension Show less SilkPilot is a pure Java product that is used for functional and regression testing of middle-tier servers (EJB and CORBA). It acts as a generic client invoking calls on the servers following a script defined in XML. It generates client code to encapsulate the test script, thereby lending it reuse capability.• Developed additional functionality to integrate SilkPilot (EJB Version) with IBM’s WebSphere• Redesigned relevant aspects of the product to address defects in existing CORBA version• Facilitated successful demonstration of the product by sales engineers Show less

  • Senior Software Engineer

    Jun 2000 - Sept 2001

  • Senior Software Engineer

    Mar 2001 - May 2001
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  Ebay

  Oct 2001 - Aug 2008

  Directed high-performing load and performance team, confirming that site met stringent performance requirements (availability of over 99.9%). Delivered an on-demand self-service testing framework, supporting more teams’ needs for performance testing.• Through process optimizations improved resource utilization – in one case leading to a savings of 2FTEs• Lead the efforts for the successful launch of structured data platform (Attributes & Catalogs)• Accomplished successful migration of Half.com site onto eBay’s technology stack to eliminate the need for maintaining two different technology stacks Show less

  • QA Manager 2

    Jun 2003 - Aug 2008

  • Senior Software QA Engineer - Automation

    Oct 2001 - Jun 2003
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  Salesforce.com

  Aug 2008 - Jul 2014

  Senior manager, platform

  Drove key projects in the Force.com platform space including Apex, VisualForce, Packaging, Developer Tools, Licensing, Provisioning, and Commerce Platform. Among key contributions are:• Created custom dashboards to monitor the general health of the customer’s org to prevent them from getting into a “red” state. This included tracking their escalation, and personally working with them in managing any crises they might be facing, and performing root cause analysis (RCA) to glean key learnings and action items• Led many cross-functional initiatives with members from Engineering, Release Management, and Operations for optimizing major releases• Redesigned the customer escalation process in partnership with Support, Engineering, and Product Management organizations leading to a more effective, fail-proof handling of escalations• In partnership with the Account Representatives of key accounts, worked with the customer to understand their use cases and business processes better to ensure they were not impacted by new changes• Designed in-house training curriculum for high performing individual contributors aspiring for a career in management Show less

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  Upgrademe, inc

  Oct 2014 - Sept 2015

  Senior director product management

  Built a high-performance personal adaptive learning platform geared towards ambitious, self-motivated K-12 students. It had two distinct product offerings - self-assessment tools, and college application tools for 9-12 students. Through competitive analysis and market research, developed new designs and roadmap for mobile friendly web product. • Conducted usability studies with UX experts and early customers to enhance customer satisfaction• Based on market research and conversations with prospective customers, expanded the reach of the product to professional settings –colleges, and healthcare facilities• Defined the requirements for an Enterprise version of the product and leveraged it to drive a successful proof-of-concept at the Wharton school. This included working very closely with the instructors and students in the POC to understand their use cases, and pain points, then training them on the finished product before rolling it out Show less

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  Akamai technologies

  Sept 2015 - Oct 2017

  Senior system manager

  Created many tools for improving the team’s efficiencies. Matched staff professional goals with company needs to maximize resource utilization and job satisfaction through regular 1:1s with team members.• Set up a vision for team and socialized it with team, peers, and top-management; doubled headcount in a year• Product Owner for self-service tools for internal customers to use, leading the team to spend 10% less time supporting them; saved the need for one FTE.• Restructured processes within the team to make releases more streamlined and less disruptive, while ensuring complete transparency in team’s operation. Show less

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  Servicemax - from ge digital

  Oct 2017 - May 2018

  Product delivery leader

  Managed successful delivery of the “next gen” mobile experience, using React Native, for a SaaS-based product built on Salesforce’s Force.com platform. Refined product requirements to add more clarity, and prioritized the user stories with inputs from stakeholders. • Through cross-functional (Product, Release, Engineering, and Support) collaboration, created well-documented processes aiding in passing external audits• Partnered with Professional Services in successful proof-of-concept of a new product for a key customer towards a multi-million dollar deal• Drove and participated in the various Scrum rituals to make sure that the team had an achievable execution plan. Also, involved in reprioritization of tasks, as and when needed Show less

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  Apttus

  May 2018 - Oct 2018

  Director

  Involved in delivering customizations at the customer sites. This involved understanding the customer’s use cases, translating them into requirements and making sure that the implementation matched their needs• Enhanced the operational efficiency of team by standardizing the processes & tools used by the team, as well as eliminating communication gaps between various team members• Offered strategic leadership and guidance for key engagements, leading to higher level of satisfaction for the customer. Continually mitigated delivery risks through appropriate review and reallocation of resources among the various tracks of the project Show less

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  Stealth mode startup company

  Oct 2018 - Sept 2019

  Co-founder

  Built a differentiated e-commerce marketplace dedicated to Vegan products. The product alleviated the pain points experienced by the typical Vegan shopper at other e-commerce sites where they have to deal with “contaminated” product search results• Based on the market research, built the feature list for the marketplace from scratch• Developed marketing plans and pitch decks for suppliers and early-stage investors/advisers• Drove evaluation of multiple options for developing the product and built an MVP leveraging Sharetribe’s DIY offering Show less

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  Wells fargo

  Apr 2020 - now

  Vp, technical business services

  Working in the CIO's office, designed business processes geared towards reducing operational risk. This included mining vast amount of data from Splunk, Remedy, and other data sources and leveraging Tableau, and MS Excel in running reports and identifying risk-inducing patterns. Designed and rolled out processes to mitigate the risks. • Utilizing data-driven approach, drove improvements in the following areas - Certificate and software license renewals, Segregation of Duties, Application Stability, Bottlenecks in SDLC workflows, identifying training and hiring needs based on gaps in the skillsets within the team• Designed Tableau dashboards enabling the Executive Team to visualize how the organization is tracking towards the OKRs• Designed and executed Business Resiliency plans in collaboration with cross functional partners from Legal, Finance, Compliance, Business Units and Technology• Established Resiliency Strategy for Cloud-migrated applications ensuring that the bank continues to meet Compliance and Regulatory requirements even after migration to the Cloud • Assessed changes in Corporate Policies for their impact on the organization and advocated for tools and trainings, where necessary Show less