Experience

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  Macdermid printing solutions, llc

  May 2008 - Aug 2013

  • Information Technology Support Technician

    May 2011 - Aug 2013

  • Customer Service Specialist

    May 2008 - May 2011
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  Airtran virtual airways

  Sept 2013 - Mar 2014

  Information technology desktop support
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  Hospitality staffing solutions

  May 2014 - Apr 2018

  • Information Technology Supervisor

    Jan 2018 - Apr 2018

  • Information Technology System Support

    May 2014 - Jan 2018
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  University of west georgia

  May 2018 - Jun 2021

  • System Support Analyst

    Feb 2019 - Jun 2021

  • Information Technology Support Specialist

    May 2018 - Feb 2019
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  Carroll county schools

  Jun 2021 - Jul 2022

  Technology specialist

  As a School Technology Specialist I support administrators, teacher, and students by maintaining laptops, chrome books, projectors, document cameras, and all other classroom and school technologies. Essential job functions are described in he following strategic goals: Strategic Goal Area I – Student Achievement 1. Work in collaboration with the technology department, instructional technology, administrators and teachers in support of the educational goals of the school and district. Strategic Goal Area II – Student/Stakeholder Engagement & Loyalty 1. Communicate effectively with the technology department, administrators and teachers to ensure productive use of technology in the classroom andconsistency throughout the district. Strategic Goal Area III – Efficient and Effective Organizational Processes 1. Configure, install and support PC-based hardware and software; install and support computer peripherals such as monitors, printer, scanners, interactive boards/panels, and multi-function devices.2. Diagnose and fix hardware and software problems; provide technical support.3. Provide end user support for all classroom and administrative technology in the school.4. Perform installation and updates of all desktop and network software.5. Manage wireless devices such as iPads and Chromebooks.6. Oversee and manage online testing software for the Access Test for English Language Learners, End of Course and End of Year Georgia Milestones Assessments.7. Manage and maintain Technology Inventory including all devices / software purchased with State, Title and SPLOST funds. Strategic Goal Area IV – Continuous System and School Improvement 1. Help the administrators at each school with researching and purchasing technology equipment.2. Perform all other computer or network tasks assigned by the Chief Technology Officer. Show less

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  Roque investments llc

  Oct 2021 - May 2024

  Information technology contractor

  Team Lead of an IT consulting firm providing end user support and operations support for customers in the USA and in Latin America. Travel to customer sites to address Technology issues in new corporate spaces and new operation centers. Coordinate and design IT networking infrastructures based on customer needs. Information systems manager and analyst. Customer Service and experience management.

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  Keller williams realty, inc.

  Apr 2022 - Dec 2022

  Real estate agent

  Real Estate agent in the Atlanta market.

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  Roque investments llc.

  May 2022 - May 2024

  Real estate consultant

  Family business development of Real Estate portfolio and IT consulting firm in Latin America. Travel to customer sites to address Technology issues in new corporate spaces. Coordinate and design IT networking infrastructures based on customer needs. Information systems manager and analyst. Customer Service and experience manager.

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  University of west georgia

  Aug 2023 - Apr 2024

  Admissions representative
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  Georgia state university

  May 2024 - now

  Information technology coordinator