Richard Ntando Ncube

Richard ntando ncube

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location of Richard Ntando NcubeCity of Johannesburg, Gauteng, South Africa
Followers of Richard Ntando Ncube468 followers
  • Timeline

  • About me

    Unit Manager at 1Life Insurance

  • Education

    • Mckinsey & company

      2024 - 2024
      Management accelerator business, management, marketing, and related support services
    • Damelin

      -
      Nqf level 5 wealth management

      120 Credits

    • Regent business school

      2025 - 2027
      Bachelor of business administration - bba business administration and management, general
  • Experience

    • Direct channel holdings (pty) ltd

      Oct 2002 - May 2006

      Resolving clients queries Make recommendations on query resolutions to the Client relations Manager Leading and managing a team of Sales consultant ,Sales CoachingSet Sales target and motivate the Sales teamContact allocation and analysis Marketing of insurance products over the phone

      • Client Relations Officer

        Jan 2006 - May 2006
      • Sales Team Leader

        Apr 2004 - Dec 2005
      • Sales Consultant

        Oct 2002 - Mar 2004
    • Discovery limited

      Jun 2006 - Aug 2009
      Telesales consultant

      Market the Discovery Credit card to existing Discovery health and Life members

    • Direct channel holdings (pty) ltd

      Jan 2010 - Oct 2014
      Senior call centre team manager

      - Managing between (3-5 Team Leaders) and approximately 100 Sales consultants- Campaign and Leads Management ensuring the maximum conversion is achieved on inbound and outbound leads - Management of Team Leaders teams Performance through the Performance management process - Manage the leads allocation system by both team leaders and the inbound platform - Manage and minimize available times, abandoned calls on the inbound platform by correctly placing the required headcount on our peak periods. - Reporting to the Account manager on the performance of the campaign and giving advice on how to effectively run and achieve required results on the campaign - Constant motivation and training of Junior Team leaders and sales consultants- Liase with Senior Qa manager on Quality trends and observations Show less

    • 1life insurance

      Nov 2014 - now

      Managing the Inbound Sales Team

      • Unit Manager

        Jul 2024 - now
      • Sales Manager

        Nov 2014 - now
  • Licenses & Certifications