Experience

• 

  Direct channel holdings (pty) ltd

  Oct 2002 - May 2006

  Resolving clients queries Make recommendations on query resolutions to the Client relations Manager Leading and managing a team of Sales consultant ,Sales CoachingSet Sales target and motivate the Sales teamContact allocation and analysis Marketing of insurance products over the phone

  • Client Relations Officer

    Jan 2006 - May 2006

  • Sales Team Leader

    Apr 2004 - Dec 2005

  • Sales Consultant

    Oct 2002 - Mar 2004
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  Discovery limited

  Jun 2006 - Aug 2009

  Telesales consultant

  Market the Discovery Credit card to existing Discovery health and Life members

• 

  Direct channel holdings (pty) ltd

  Jan 2010 - Oct 2014

  Senior call centre team manager

  - Managing between (3-5 Team Leaders) and approximately 100 Sales consultants- Campaign and Leads Management ensuring the maximum conversion is achieved on inbound and outbound leads - Management of Team Leaders teams Performance through the Performance management process - Manage the leads allocation system by both team leaders and the inbound platform - Manage and minimize available times, abandoned calls on the inbound platform by correctly placing the required headcount on our peak periods. - Reporting to the Account manager on the performance of the campaign and giving advice on how to effectively run and achieve required results on the campaign - Constant motivation and training of Junior Team leaders and sales consultants- Liase with Senior Qa manager on Quality trends and observations Show less

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  1life insurance

  Nov 2014 - now

  Managing the Inbound Sales Team

  • Unit Manager

    Jul 2024 - now

  • Sales Manager

    Nov 2014 - now