Experience

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  Mab facilities management, l.l.c.

  Aug 2008 - May 2012

  Administrative assistant

  Position: Administrative Assistant – Emaar Community Management, Dubai Marina (outsource)(April 2011 – June 2012)Position: Administrative Assistant – Emaar Facilities Management (outsource)Contracts Team (August 2009 – March 2011)Alteration Team (August 2008 – February 2009)Position: HR & Administrative Assistant (MAB Head Office)(February 2009 – July 2009)

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  Emaar properties

  Jun 2012 - Apr 2016

  Community administrator

   Responsible for handling the various administrative functions within the community in general and customer communication via e-mails, service requests etc. Ensure all approved processes in line with ISO certification is adhered to; prepares the documentation for the ISO audit (internal & external) Prepares monthly reports. Ensure the processing of invoices are processed on time and payment release as per SLA. Raise purchase requests required for the daily operations such as maintenance contracts and variable works. Maintains a tracking of all maintenance contracts of service providers and reminding the end user for the renewal or extension of services. Ensure all community expenses are accurately monitored per month. Assist with annual community budget preparation Liaises with the team to ensure that all site issues related to customer queries and complaints are resolved or responded within the time frame given Assists team in developing community updates and general communications as may be required from time to time. Assist the team in organizing events within the community Show less

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  Vcm community management

  May 2016 - Sept 2019

  Community manager

   Involve in planning the company budget and manpower requirements to manage the portfolio In charge of updating the information in RERA’s Mollak System for the Interim Owners Association  Assist in preparing the first year and its subsequent year service charge budget for Interim Owners Association and submission to RERA for approval. Assist in preparing the JOPD for the Interim Owners Association. In charge of preparation in conducting the Annual General Assemblies for the Interim Owners Association Prepare the documentation for Interim OA Board registration with the RERA. Tendering and appointing the services providers and their renewal for common area maintenance. Raising purchase requests as per site requirements Processing payments for utilities and service providers and ensure on time payment.  Proper tracking of purchase requests, invoices and contracts renewal Review quarterly financial reports for the Interim OA Board Assist Finance Department with the annual financial audit for the Interim Owners Association. Management of move in/move out of owners/tenants in the building. Assists team in developing community updates and general communications as may be required from time to time. Induction of new administration staff on the company’s policies & procedures.  Ensure important documents are properly recorded and filed.  Assist in the preparation of handover of new projects from the Developer Show less