Experience

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  Medibureau

  Sept 2003 - Apr 2006

  Enurse screenings manager

  Servicing the Insurance industry and working with private Healthcare providers.Acquired by Medicals Direct which in turn was acquired by Capita.Joined as a University Graduate. Initially employed as a team administrator and progressed to becoming the manager of a new service the company had launched.Joining a tech start-up was perfect as it allowed me to experience all elements of a functioning company from sales & technology to accounting & recruitment. I was able to become involved in many elements of the day to day business.Had the opportunity to work closely with Aegon (Scottish Equitable Plc), Legal & General, Serco Group Plc, Self Assured Limited, Kiln PLC and SPS Wellbeing amongst others.Instrumental in making the eNurse Screening service a successful venture. Show less

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  Hamptons international

  Apr 2006 - Oct 2010

  Took the opportunity to join the more technically focused IT engineering team but also remaining heavily involved with the Business Solutions department.Provided remote and on site support to over 700 UK and International staff within almost 100 branches. Project managing bespoke projects alongside 2 & 3rd line IT support. Carried out impact and risk analysis on products required by the business and project managed a Windows 7 migration and a new CRM roll-out.Worked with offshore dev teams to deliver new products.Carrying out licensing reviews on a quarterly / annual basis to ensure accurate costings for the businessDeputise for the Service Delivery Manager and for the Head of IT Operations. Show less Responsible for assessing Hamptons International IT systems and finding ways to maximise value of the investments. Successfully re-designed training programs and led a project for the launch of an online training system.• Re-designed the software-training programme to increase its value to the business• Responsible for designing online training to support the business• Designed Quick Reference Guides, manuals and online training materials• Carried out training needs analysis• Responsible for the training of new software to the business Show less Business Analyst and software product owner. Main duties where to analyse the business process’ and procedures and the corresponding line of business applications. • Re-designed and trained the ‘Business Procedures’ course for the UK Residential Lettings division. • Partnered with external consultants on major systems, process and procedure change “Project Switch”, key responsibility being data migration for financial systems.• Trained members of staff on the APB system (main software for the Division)• Worked closely with software developers• Producing reports and data for analysis Show less

  • IT Engineer

    Jun 2009 - Oct 2010

  • Business Solutions and Product Management Assistant

    Mar 2008 - Jun 2009

  • Systems and Procedures Analyst

    Apr 2006 - Mar 2008
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  Gfm

  Oct 2010 - Aug 2011

  It services delivery manager

  Managed a talented team of developers delivering software solutions for both in-house applications and B2C Apps for use in the public domain as part of GFM's work for organisations such as but not limited to BSkyB, BBC, Telegraph, News International.• Co-running the IT Department alongside the Head of IT.• Introducing new working practices, predominantly ITIL for service desk and Agile for development, to streamline workflows and make team more efficient.• Working closely with the Management Directors and 3rd party to introduce ISO certification and standards to the business.• Using Agile methodologies for the iterative development of applications and websites.• Introducing new technologies to increase resilience and planning for future expansion, including the planned introduction of a Virtualised environment.• Designing the company Disaster Recovery Plan.• Designing the company Business Continuity Plan.• Writing and defining IT Policy.• Assisting with Business Process Review and Assessment.• Assessing PCI compliance.• Successfully Project managing the redesign of the in-house Data Centre.• Successfully sourcing new suppliers bringing GFM significant cost savings.• Researching and pushing forward the upgrade and replacement of the existing telephony and Windows infrastructure.• Directly involved in the recruitment and re-structuring of the IT Department.• Introducing staff development plan. Show less

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  Slivers of time ltd

  Aug 2011 - Jan 2012

  Head of operations

  Slivers of Time was a start-up Software as a Service platform provider offering recruitment solutions and temporary workforce; targeting the public sector, government and not-for profit organisations. I joined on a contract basis.• Managing Operational activities.• Working on business development proposals.• Reviewing contracts.• Overseeing application development, working with offsite developers.• Identifying cost saving opportunities.• Ensuring we are compliant with all legislation and regulations.• Working with internal teams to spec new development.• Overseeing QA activities.• Managing and Developing staff.• Performing risk assessments.• Recruitment.• Introducing structure to support continual service improvement. Show less

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  One advanced

  Jan 2012 - Jun 2013

  Service delivery manager

  Joined Fabric Technologies which was acquired by A365.• Building and maintaining customer relationships;• Creating and periodically re-negotiating Service Level Agreements with the assistance of Sales Teams• Mitigating and solving escalations with urgency and determination;• Managing the transition phase of projects and transferring the functional, technical and procedural knowledge to BAU and support teams;• Direct Staff Management and Matrix Management responsibilities

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  Cisilion

  Jun 2013 - Mar 2016

  Head of client services

  Cisilion is an award winning Global systems integrator and managed service provider, working with clients in over 40 countries across 5 continents. Partnering with leading vendors in the Gartner magic quadrant, they design, deliver and manage solutions to meet clients’ IT needs across Cloud, Unified Communications, Converged Infrastructure, Security, Workplace and Mobility services. My focus was to enable Business Transformation through innovative solutions with exceptional customer service. I was the Service Owner and Architect working with clients, project management, technical design and delivery teams as well as the support functions to ensure the client experience end to end. Show less

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  Nasstar

  Apr 2016 - Jun 2017

  Managing business consultant

  After co-developing the Management Consulting Practice, I joined Freedom Communications as a Managing Consultant. Following Freedom's acquisition by GCI Com in early 2017, the company has since been rebranded as Nasstar through additional acquisitions.In my role, I lead the Business Consultancy team, collaborating closely with Sales, Pre-Sales, Projects, and Operations to deliver comprehensive management consultancy services. These services encompass roles such as Enterprise Architect, Business Analyst, Organisational and People Change Manager, and User Adoption Consultant. My primary focus is guiding organizations through transformative change initiatives and shaping their future strategies. Show less

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  Microsoft

  Jul 2017 - now

  In my role as a Global Technology Strategist, I focus on enabling and empowering partners to develop innovative and differentiated AI solutions that drive exceptional customer success.Leading global partner solution development:Driving global partner skilling strategy:Supporting partner Co-Sell motion: Global Technology Strategist operating in the Telco industry.Focused on developing go to market propositions, building capability and increasing capacity so that our Partners can grow and be successful.I worked on building solutions and capabilities as well as working on special projects focused on advising M&A activities. Collaborating with Big 4 consulting firms and Global Systems Integrators, I provided technology strategy, guidance, and market insights to drive the buy-in needed for building successful go-to-market practices, solutions, and propositions. I led initiatives with Quantum Black and McKinsey.As a Partner Technology Strategist, I served as the Chief Technology Officer (CTO) across all industries and Microsoft's cloud technologies. As a Partner Technology Strategist specializing in Data & AI solutions, I collaborated with leading GSIs such as Cognizant and Infosys. I quickly became the go-to expert for Advisory Partner accounts. My primary responsibility was to gain mindshare with partners on all Microsoft Platforms and drive the development of solutions and organizational capabilities, ensuring a successful joint go-to-market approach.

  • Global Technology Strategist - Artificial Intelligence

    Jul 2023 - now

  • Global Technology Strategist - Telco

    Jan 2022 - Jul 2023

  • Snr Partner CTO

    Jul 2019 - Jan 2022

  • Technology Strategist – Data & Artificial Intelligence

    Jul 2017 - Jul 2019
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  Management consultancies association

  Jul 2019 - now

  Forming part of the senior judging panel Delighted to have been invited to be part of the prestigious judging panel for the MCA.I have also been supporting the Young MCA by delivering talks on AI, Business Transformation and tech enabled consulting.

  • Senior Judge

    Apr 2023 - now

  • Judge

    Jul 2019 - Apr 2023
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  Technology community for racial equality (tc4re)

  Feb 2022 - now

  When it comes to racial equality, we can all do better.Without bias or discrimination, we create better teams, make better decisions and become better businesses.That’s why the Technology Community for Racial Equality (TC4RE) exists.As a group of leading UK technology organisations dedicated to building a more diverse and inclusive workforce, our ambition goes beyond simply raising awareness. We’re taking action to rebalance representation in the UK tech industry for the benefit of individuals and the organisations they work for.Diverse workforces offer new perspectives, enhance creativity, boost productivity and improve public perception. They celebrate differences, empower employees and inspire future generations. Yet today…- Only 15% of people working in tech are from ethnic-minority backgrounds.- Over 22% of employees in the UK private sector have experienced or witnessed racism from colleagues, customers or clients.- And 34% of black employees in the UK technology sector believe their ethnicity will be a barrier to their career development.This inequality harms lives and damages businesses. It limits opportunities, discourages and drives away talent, restricts recruitment and negatively impacts reputations.TC4RE intends to overcome these challenges. Show less

  • Partnerships Lead

    Dec 2022 - now

  • Collaborator

    Feb 2022 - Dec 2022