Experience

• 

  Bcd travel

  Jan 1996 - Jan 2016

  Manager, hr learning & development

  Management and Leadership Development.Responsible for the Americas region, of a global travel management company,to develop, govern and enhance leadership/learning development. 13,000 employees in 94 countries. - On the strategic Management & Professional Development Global Talent Management Team directing & implementing internal process and programs to accelerate company goals. - Development of Business Travel Academy competencies, curriculum and content delivery. - 360 Feedback, emotional intelligence and situational leadership training. - D.I.S.C. certified facilitator and coach- Next Level Leadership program with a realized ROI of over $80,000 in the pilot program. - DDI certified facilitator Show less

• 

  Santa's workshop

  Dec 2000 - Jan 2018

  Santa claus

  Bringing magic and wonder to the hearts of children of all ages.

• 

  Mckinney education foundation

  Jul 2012 - Sept 2014

  Board of trustees

  The McKinney Education Foundation is a non-profit education foundation created to centralize, simplify and enhance the process of raising money for and awarding scholarships to deserving graduates of the three McKinney high schools, as well as Serenity High. MEF also has advisors who specialize in higher education admissions at all of the McKinney high schools to help students apply for and find additional funding for college. In addition, MEF offers Classroom and Professional Development grants for MISD staff members. Show less

• 

  Ovation travel group

  Jan 2016 - Oct 2020

  Director of training and development

  -Created Ovation University to enhance our training platform to include classroom, webinar and an extensive e-learning platform.-Negotiated and Implemented the first Learning Management System and realized an 84% adoption rate by all employees within first year.-Worked with our preferred supplier team to enhance and improve the training and messaging around this program.-Steering Committee member of the Leadership Team meeting, including coordination, facilitation and delivering of the overall program and content.-Led Team Building activities at Leadership Meeting. 1. Prepared over 11,000 meals in under 1 hour and 2. Led the largest Red Nose Day picture in company history.-Designed and delivered soft skills training, such as, Raving Fans Customer Service, Supervisor Symposium, Team Development and Team Communication, Change Management, and Coaching Skills.-Created a customer service training program based on Disney’s Approach to Quality Service.-Created a learning strategy that included assessment, alignment and accountability to a diverse leadership team.-Initiated and led Employee Engagement program, with a year over year improvement in engagement. -Directed Training team to align goals with business objectives.-Re-branded New Hire Orientation to Superhero Training Academy. We turn everyday customer service hero’s into customer service Super Hero”s! Show less

• 

  Fidelity talentsource

  Nov 2020 - Dec 2021

  Business project manager
• 

  Fidelity investments

  Jan 2022 - now

  • Senior Operations Manager

    Jan 2023 - now

  • Learning Experience Architect, Ethics Office

    Jan 2022 - Jan 2024