Experience

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  Nortel networks

  Jul 2004 - Oct 2008

  Gnts/etas engineer (cdma access products)

  Responsibilities:The Global Network Technical Support (GNTS) Engineer and Emergency Technical Assistance Services (ETAS).Provides CDMA Access product line in service and problem case management technical support to customer. Gather actively feedback from customers and account teams and deliver customer complaints as well as improvement proposals to product line.Perform technical issue (CSR/Case - customer service report) investigation.• Resolve non-critical and critical technical problems of CDMA Access products from customer, troubleshooting Emergency level and business critical cases in a timely.• Escalates any issue requiring assistance to GPS level.• Negotiate with Nortel Technologies/Customer on target dates to deliver corrective/preventative solutions.• Resolve complex technical/customer problems and provide innovative solutions. Show less

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  Nokia

  Oct 2008 - May 2018

  Responsibilities:WCDMA product line provide L3 remote technical Support/troubleshooting/analyze for customer hot issue (focus on RNC call trace/KPI analyze).Support area: Middle east, Asia and Latin America.• Responsible for WCDMA RNC customer case analysis, scenario reproduce and provide final solution. (Based on call trace /Nethawk and Wireshake /TN38 logs) Offer 24/7 emergency recovery service, Daily work focus on 3GPP Radio Interface protocol, KPI analyze, Network parameter optimize from radio and outage root cause analyze.• Provide on site support for trial/pilot project, (2011 Saudi Haji event and Mobily RU20 on site support.etc)• Maintenance and Management for customer care lab. Show less

  • Senior Radio Access Engineer for WCDMA radic and LTE products.

    Jun 2013 - May 2018

  • Specialist, WCDMA RNC product support.

    Oct 2008 - May 2013
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  Ericsson

  Nov 2018 - now

  Ece product support

  • Drive customer issues trouble shooting for ECE CSS/USE products with kvm and cloud native platform. (component like mysql/redis/elasticsearch/esa to provide platform for CA) • Drive customer issues trouble shooting for MSDP (exposure API for CA) products with kvm and cloud native platform.• Production issue reproduce in lab and find solution. • Drive serviceability idea to continuous improve products robustness and capability.• (cloud native service delivery gateway) cnSDG Integration verification with APIGW/SMG. FT test cases for location/sms/mms traffic with wiremock/SoapUI/jmeter simulator. Show less