Experience

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  Island connections intl.

  Jan 2009 - Jul 2014

  • Provided leadership for the Guest Relations team responsible for creating unforgettable guest experiences• Coordinated marketing and sales efforts leading to 158% revenue growth from 2008 to 2012 (143% growth in Net Income)• Led cultural immersion tours into remote fishing villages for middle school through college students from developed nations establishing relationships of trust and mutual benefit. “I like this kind of tourism,” a village friend commented. “With traditional hotels only the hotel benefits financially, but with these village home stays, even us ordinary villagers win.”• Facilitated and led service learning, adventure, and educational trips and camps from local and international schools in SE Asia (predominantly Singapore based). Nearly every group has a social impact project in the village that my team oversaw.• Revamped training materials for cultural tourism programs (2010)• Led IT and systems adoptions for project management (Basecamp), collaboration (Dropbox), CRM (CapsuleCRM), GoogleApps (Gmail, Calendar, Drive, Chat), network printers, servers (Linux and Synology DSM)• Developed corporate website in coordination with external web-developer (2010, 2014)• Assisted in project team to develop additional Chalet rooms (2011)• Awards: #16 All-inclusive resort in the World, #2 All-inclusive resort in Asia, #5 Resort for families according to TripAdvisor Travellers’ Choice Awards, Certificate of Excellence (2011, 2012, 2013, 2014) Show less

  • Marketing and Systems Integration Advisor

    Jan 2013 - Jul 2014

  • Guest Relations Manager

    Jan 2009 - Dec 2012
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  Pt bersama solusindo inkubator

  Aug 2014 - now

  Operations manager

  Aligning strategy, marketing, and operations for consulting and impact investing in SMEs in Batam and the surrounding regions• Work internally with subsidiaries and consult externally with local and multi-national clients across a variety of fields with a focus on marketing, business development, and customer experience• Manage flexible and mobile IT systems for the startup company (Google Apps, Trello, Dropbox, Xero Saas accounting software) and corporate website on the Wordpress content management system• Oversee turnaround management Show less

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  Pt. bersama solusindo inkubator

  Aug 2016 - now

  Marketing manager

  Grow digital marketing services and clients with a focus on Google and Facebook