Experience

• 

  Institute of vegetables

  Sept 2004 - May 2006

  Network administrator and computer maintainer
• 

  N.a.p.o sh.a

  Mar 2007 - Jun 2008

  It specialist

  Server installation and configuration,boards support (hardware and software).

• 

  Sigal uniqa

  Jun 2008 - Sept 2008

  It specialist

  Maintenance and administration of computer networks, including computer hardware, systems software, applications software, and all configurations.

• 

  One albania

  Sept 2008 - now

  • Oversee the day-to-day operational, product / solution, at application and managed services functions across all lines of business• Lead teams and drive execution of application and managed services initiatives and help maintain customer satisfaction at the highest level• Assist with productization of solutions and services, such as pricing and bundling of services• Responsible for ensuring that both application and managed services objectives are met.• Developing of new IT services for external customers as per their requests, while retaining a close relation with the offerings defined by other ALBtelecom's business units.• Implement, monitor and timely report to customers on service delivery metrics.• Drive initiatives covering delivery performance, service improvements, quality, and processes• Ownership for the resolution of highly complex issues and risks that have been escalated, while ensuring quality control for established business operations process flows• Testing, upgrades and maintenance for related business systems• Assist with product management , including solution packaging, marketing, cost/pricing• Assist marketing with value proposition and collateral development Show less • Servers (physical and virtual)• OS (Linux and Windows)• SAN (Brocade and Cisco)• Storages (HP,IBM,EMC)• Virtual Servers Infrastructure (vSphere, Hyper-V)• Backup system (Symantec Netbackup, MS DPM, VMware VDP,Veeam )• HP Blade systems• Cisco UCS• Database infrastructure (MS SQL 2008 cluster)• Datacenter remote administration (HP iLO, HP IP KVM, DameWare, mRemote, etc.)Duties: installation, maintenance, troubleshooting, optimization, solution architect, analysis, etc. Show less

  • Managed Services Team Manager

    Apr 2024 - now

  • Managed Services Team Leader

    Jan 2023 - now

  • Application & Managed Services Team Leader

    Nov 2019 - now

  • Expert

    Sept 2014 - Nov 2019

  • Senior Specialist

    Jan 2011 - Nov 2019

  • IT Specialist

    Sept 2008 - Jan 2011