Experience

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  The church of jesus christ of latter-day saints

  Dec 2004 - Jan 2007

  Full time volunteer

  Taught life skills programs and addiction recovery methods to willing participantsGained skills and became fluent in speaking and writing in SpanishTaught free English courses twice a week to local attendeesActively participated in community activities to build and guide local youth groups

• 

  Five star gas and gear

  Jan 2007 - Jan 2008

  Business associate

  Gained business experience within the welding industry through order fulfillment of industrial gas, hazardous materials, and welding equipment in Southern California. Managed Inside Sales, equipment repairs, and inventory receiving from vendors.

• 

  Melaleuca:the wellness company

  Dec 2011 - Apr 2012

  Spanish customer service-team lead

  Assisted in motivating, training, and managing a team of 10 Spanish speaking employees. Coached each team member on performance issues and improvements twice a weekIncreased team performance and efficiencies by 3% through original excel models designed to monitor performance mistakes and warnings given to team members. Earned company certifications in Customer Service, Services Support, Sales, Enrollments

• 

  Melaleuca:the wellness company

  Aug 2012 - Jul 2013

  Customer care solutions associate

  Accurately provided solutions to customer care issues within a 24 hour time frame.Maintained monthly contact with 250+ customers to ensure successful product delivery.Completed projects assigned by management to improve customer experience, lower company costs, and improve efficiencies. Implemented a task tracker to more easily communicate denied tasks to customer service agents and supervisors.

• 

  D.l. evans bank

  Aug 2013 - Apr 2021

  Commercial Real Estate, SBA, Operating Lines of Credit, Equipment, and Agriculture lending.Secretary/Treasurer of Business Networking International - Magic Valley (B.N.I.). Completed mentor-ship and Commercial Loan training through building a Commercial Loan Portfolio with the guidance of the Branch Manager, and Senior Branch Lender. Completed training in various positions such as New Accounts, Credit Review, & Credit Analysis

  • Commercial Loan Officer II

    Jul 2020 - Apr 2021

  • Commercial Loan Officer

    Apr 2015 - Jul 2020

  • Mentorship & Commercial Lending

    Jun 2014 - Apr 2015

  • Management Intern

    Aug 2013 - Jun 2014
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  Zions bank

  Apr 2021 - now

  • VP Community Banking Relationship Manager

    Sept 2023 - now

  • Assistant Vice President Community Banking Relationship Manager

    Apr 2021 - now