Experience

• 

  Scotiabank

  May 2009 - Sept 2009

  Customer service representative
• 

  Scotiabank

  May 2010 - Sept 2010

  Abm delivery services
• 

  Scotiabank

  May 2011 - Nov 2011

  Deliver value and service to customers.Proactively seek solutions to enhance customer experience. Write regression test cases.Assist team members with daily tasks.

  • Branch Teller

    Sept 2011 - Nov 2011

  • QAT Clerk

    May 2011 - Sept 2011
• 

  Scotiabank

  Feb 2013 - Jan 2015

  Quality assurance analyst

  Write comprehensive test cases and analyze project documents to comply with project scope and business requirements. Direct and assist resources for complete testing of mobile banking, online banking and day-to-day banking application.

• 

  Scotia

  Dec 2015 - now

  Connects various silos to deliver information technology programs. Plan and schedule activities for cost-saving initiatives through infrastructure consolidation projects. Communicating strategic visions to clients and getting their buy-in and ensuring their expectations are met. Reporting project progress to stakeholders and Senior Management. The role of Solutions Delivery Specialist is more than leveraging Project Management skills but also getting into the weeds and developing solutions with the technical teams and ensuring compliance with change management. Show less Coordinate and lead various initiatives through administration, managing resources and facilitating solutions to achieve project scope and business requirements.Highlights:Drive infrastructure enhancements- Guide the building of disaster recovery solutions for applications- Implementation of application monitoring through third party vendors- Assist in planning and execution of data center migrationsStrategic planning- contribute to a bank wide disaster recovery plan prioritizing crown jewel applications and ranking key business functions- develop reporting for SVP audience- business case development for infrastructure upgrades- vendor management, project funding allocation and monitor project financialsSecurity and Compliance- Assist in task force to re-mediate information technology security risks through reporting and coordinating vendor patching- leading task forces for International Banking and Global Capital Markets stabilization to fix steady state issues by implementing monitoring and new processes Show less

  • Solutions Delivery Specialist

    Feb 2020 - now

  • Project Control Officer

    May 2016 - Feb 2020

  • Quality Assurance Analyst

    Dec 2015 - May 2016