Experience

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  Enactus

  Sept 2012 - Aug 2015

  Project manager at enactus usiu-a club

  While working as a Project Manager at Entrepreneurial Actions for Others Creates a Better World for Us all (ENACTUS USIU-A) I was charged with managing funds for entrepreneurial activities for youths.Key Contributions:• Coordinated with other students to raise funds to train local youths of Nimule on earning a living through entrepreneurship and bought sixteen bicycles for taxi services for youths during the training.• Promoted Hydroponic farming in Wote, Makueni County through conducting training and setting up a prototype in one of the farmer’s greenhouses.• Trained artisans in Dandora to promote business activities through using social media and other basic business management skills.• Developed a reusable sanitary towel project through partnering with KEYNET leading to the employment of 10 women and provision of affordable reusable pads to girls in Eshimuli, Butere Kakamega County. Show less

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  Richemele international consultants

  Aug 2016 - Nov 2016

  Office admin intern

  During my tenure as an Intern at Richemele International Limited, I managed the director’s affairs in the company and coordinated office errands.Key Contributions:• Managed the director’s calendar and scheduled meetings according to priority.• Handled travel and accommodation logistics for the director and followed up on accurately recording the expenses.• Coordinating office errands including printing, photocopying, scanning, and ensuring proper flow of information through email distribution and making office phone calls. Show less

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  Scrumptious eats - cold pressed juices, fresh juices & soups

  Jan 2017 - Apr 2022

  I engaged my services as a Social Media, Sales, and Customer Service Manager at Scrumptious Eats where I managed the company’s orders, and managed sales data within the company.Key Contributions:• Overseeing 100% of the company’s orders and facilitating timely deliveries to meet customer expectations.• Increasing social media revenues by up to 70% through doubling Facebook and Instagram followers.• Developing new email templates and customized quick responses which shortened the client’s sales circle and improved customer response time by 30%.• Increasing the company’s google rating from 3.8 to nearly 5 through growing positive reviews and handling customers' inquiries in a cordial and timely manner.• Overseeing the company for a period of 1 year following the reallocation of the CEO.• Conducting up to 20 comprehensive health talks to different companies. Show less During my tenure as a Sales and Customer Service Associate at Scrumptious Eats, I was tasked with organizing health talks with different companies, creating and followup on social events.Key Contributions:• Searched, organized, and scheduled comprehensive health talks to different companies through cold calling and sales visits.• Followed up on social events ensuring they maintained high levels of profitability.• Manage over 70% of the company’s orders and ensure timely deliveries by working with the team to meet customer expectations.• Coordinating with the CEO to ensure proper product presentation at our high-end events which allowed for proper decision making.• Planned and organized appreciation client meetings with the CEO which resulted in high clientele retention capacity. Show less While working as a Promotional Representative at Scrumptious eats, I maintained customer relations and managed the juice machines.Key Contributions:• Provided exceptional customer service and improve customer experience in all areas from sampling to purchase while resulting in high consumer retention capacity.• Managed the juice station by ensuring the machines were clean and working properly which allowed for seamless running of business operations.• Confirm all sales were well recorded by the cashier which allowed for ease of accounting at the close of the financial year.My Achievements:🏆 Promoted business growth through enhanced customer relations which boosted juice sales by more than twice for the time I worked at the convenience store. Show less

  • Sales, Customer service & Social Media Manager

    Oct 2019 - Apr 2022

  • Customer Service Sales Associate

    Mar 2017 - Apr 2022

  • Promotional Representative

    Jan 2017 - Mar 2017
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  Premier juices & soups

  Apr 2022 - now

  Sales, customer service, marketing manager

  Driving Business Growth and Operational Excellence-Led a team of 5 customer service associates, enhancing team productivity and customer satisfaction through training and streamlined protocols.-Spearheaded the launch of 5 innovative products, achieving a 50% sales growth within two years.-Expanded operations into three high-potential markets, increasing market share by 10%.-Reduced operational costs by 20% through process optimization and budget management.-Executed targeted digital marketing strategies, doubling online sales in six months with SEO optimization and engaging campaigns. Show less